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Empowering your organisation with leadership and human skills for success.
Leadership and human skills academy
The rapidly evolving workplace demands leaders equipped with the right mindset and capabilities. At PwC, we are committed to cultivating future-ready leaders and share this expertise through our Leadership & Human Skills Academy. We offer programmes tailored for HR specialists and leaders at all levels, empowering them to enhance the human skills that drive performance, shape culture, and create lasting impact.
Our programmes
- Ace leadership masterclass foundation
- ADAPT leadership
- Addressing performance
- Be well together
- Building trust and empowering teams
- Coaching for high performance
- Communication essentials
- Consultative multiplex negotiation
- Creating high performance culture
- Consultative selling
- Critical thinking
- Design thinking & innovation
- Emotional intelligence for daily success
- Emotional intelligence for transformational leadership
- Empathy as a mindset
- Futures thinking for leaders
- Giving and receiving feedback effectively
- Inclusive leadership
- Intrapreneurship & business acumen
- L&D Series: Designing effective learning solutions part 1
- L&D Series: Designing effective learning solutions part 2 - designing a digital learning experience
- L&D Series: Instructor training workshop
- Lasting impressions
- Learning agility
- Networking and alliance building
- Performance consulting
- Personal effectiveness
- Personal leadership
- Presenting with impact
- Problem solving and decision making
- Professional branding
- Project management
- Questioning & listening skills
- Stakeholder management
- Strategic transformation & progress facilitation
- Strategic workout: Scenario planning, design thinking and strategic execution
- Team-centric leadership
- Time management
- Unconscious bias
- Versatile leader
Ace leadership masterclass foundation
This foundational module presents a practical and inspiring approach to modern leadership. Leaders will explore how their thoughts, actions, and words have the power to drive change beyond their immediate teams. Through two micro‑learning blocks, participants will learn the first six Cs of leadership, understand the differences between leadership and management, and discover the various hats a leader must wear.
Objectives
By the end of the programme, you will be able to:
Understand the fundamentals of adaptive, modern leadership
Distinguish between the roles of leaders and managers
Learn how to earn respect rather than rely on positional authority
Grasp the essential variables that shape the leadership journey
Outcomes
Participants will understand how to identify unhelpful biases and apply strategies to minimise their impact on their team and wider organisation.
Agenda/topics covered?
Different types of bias
How bias can be experienced throughout a career
Impact of biases
Ways to manage biases
Delivery mode
Classroom
Target audience
Managers, senior managers
ADAPT leadership
Understanding the shifts shaping our world — and making sense of the global trends driving them — is what sets apart forward-thinking corporate leaders from people managers. This module equips leaders with the insights to recognise the forces influencing today's business environment and pinpoint where real opportunities exist.
Objectives
By the end of the programme, participants will be able to:
Recognise the global challenges and megatrends influencing organisations today
Distinguish between noise and trends that present meaningful opportunities
Define at least one actionable insight shared by leading industry thinkers
Outcomes
Participants will be able to identify and evaluate strategic opportunities or gaps in relation to major global megatrends — strengthening their ability to lead with clarity and relevance.
Agenda/topics covered?
Global megatrends
Goals and concerns shaping global leadership
Thought‑leader insights
Leadership reflections
Duration
0.5 day
Delivery mode
Classroom
Target audience
Senior managers, heads of departments
Addressing performance
Addressing an employee’s performance issue is never easy — but it’s a crucial conversation that leaders can’t step away from.
This module provides practical guidance on how to navigate underperformance using six structured scripts based on best‑in‑class approaches. Leaders learn how to hold these conversations with empathy while maintaining high standards, ensuring the dialogue remains productive and respectful.
Objectives
By the end of the programme, participants will be able to:
Navigate crucial conversations effectively, shifting from routine dialogue to meaningful and constructive discussion
Maintain productivity, set clear expectations, manage exits gracefully when necessary, and preserve relationships throughout
Outcomes
Participants will be able to prepare for, conduct and conclude crucial conversations with confidence — staying focused, constructive and respectful, without creating unnecessary friction or adversaries along the way.
Agenda/topics covered?
How a regular conversation becomes a crucial conversation
How to have a curricula conversation
How to keep the dialogue productive
How to raise the bar and reinforce expectations
How to conclude a crucial conversation effectively
How to maintain relationships and avoid creating conflict
Duration
0.5 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Be well together
Periods of uncertainty can influence our work, wellbeing, and daily presence. Balancing changing demands at work and home can introduce new pressures, elevating stress and challenging our ability to sustain energy and wellbeing.
The impacts of stress are well known — it can leave us feeling tired, anxious, less creative and can affect both mental and physical health. But there are practical strategies to renew energy and strengthen wellbeing, even in challenging times. This module helps participants build awareness, adopt healthy habits and support others with care and confidence.
Objectives
By the end of the programme, participants will be able to:
- Understand the four dimensions of energy and how to manage them
- Explore ways to build sustainable self‑care habits
- Recognise early signs of mental wellbeing challenges within their teams
- Know what actions to take when a team member is experiencing mental wellbeing concerns
Outcomes
Participants will be able to adjust their approach to maintaining their own wellbeing and support others more effectively.
Agenda/topics covered?
Introduction to the four dimensions of energy
Wellbeing practices across each energy dimension
Understanding the mental health spectrum
Spotting signs of mental health challenges in team members
Showing genuine care and support
Practical tips to strengthen team wellbeing
Duration
0.5 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Building trust and empowering teams
Trust is the core of every high-performing team, fostering an environment where individuals are free to contribute, take initiative, and grow. When team members feel recognised and empowered, they excel.
This module explores leadership mindsets and behaviours that strengthen trust, build confidence, and create a workplace where people feel valued both personally and professionally.
Objectives
By the end of the course, participants will be able to:
Understand how to empower their teams and build trust through consistent behaviours
Treat team members as individuals with aspirations and support their growth needs
Spot early signs of mental wellbeing challenges and respond with care
Show genuine support to their teams in ways that strengthen relationships and performance
Outcomes
Participants will be able to understand the qualities and mindsets that shape team dynamics, and apply the key elements of trust to build teams that grow sustainably and perform with confidence.
Agenda/topics covered?
The trust equation
Authority, accountability and responsibility
Treating team members as individuals with aspirations and needs
Showing care and support
Supporting team wellbeing for sustainable performance
Duration
1 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Coaching for high performance
As a coach, you hold a pivotal role in fostering professional growth among your team. But how does this translate into real-world practice? What skills are essential, and how do you navigate diverse situations and coaching styles?
This session guides leaders through the mindsets, behaviours, and techniques that facilitate impactful coaching conversations—those that build confidence, unlock potential, and inspire exceptional performance.
Objectives
By the end of the session, participants will be able to:
Understand their roles and responsibilities as a coach
Strengthen the mindset and skills required to engage coachees in quality conversations
Overcome common coaching challenges with confidence
Help coachees shift from disempowering to empowering frames of mind
Outcomes
Participants will be able to apply practical coaching skills that empower their coachees to grow, develop and perform at a higher level.
Agenda/topics covered?
Your role as a coach
Coaching mindset and essential skills
Three coaching models
Working with coachees across different social styles
Practice sessions (e.g., addressing performance issues, stretching performance)
Common coaching challenges and how to overcome them
Turning disempowering mindsets into empowering ones
Duration
1 day
Delivery mode
Classroom
Target audience
Team leaders who are keen to maximise the potential of their coaches
Communication essentials
Strong communication skills sit at the heart of effective teamwork and stakeholder engagement. This session introduces practical techniques in communicating, questioning and listening that participants can immediately apply in their day‑to‑day work.
Objectives
By the end of the programme, participants will be able to:
Understand the principles of listening with their body, mind and heart
Communicate clearly and confidently with stakeholders and team members
Apply practical tools to communicate effectively in writing
Outcomes
Participants will be able to apply communication tools to overcome common challenges, listen actively in any scenario and use effective questioning techniques to gain clarity and strengthen understanding.
Agenda/topics covered?
Communication tools
Communication challenges
Role‑plays and practical application
Listening with your body, mind and heart
Group discussion on applying communication skills
Using powerful questions effectively
Duration
0.5 day
Delivery mode
Classroom
Target audience
Executives, senior executives
Consultative multiplex negotiation
Today’s leaders operate in an environment where securing the final stage of a deal — the negotiation — requires both strategy and discipline. The pressure to close can sometimes overshadow the bigger picture. This module helps professionals shift from reacting to demands to uncovering real needs, ensuring they protect value rather than compromise it.
By taking a consultative approach, leaders learn how to link the value of their offering to their stakeholder’s priorities. This approach strengthens control of the negotiation process, preserves outcomes and builds long‑term trust.
Objectives
By the end of the programme, participants will be able to:
Justify value with greater confidence to protect — or even grow — the size of a transaction
Lead negotiations with clarity and control to improve win rates and accelerate the sales cycle
Maintain pricing discipline and reduce unnecessary discounting while safeguarding quality
Apply scenario planning and proactive dialogue to lead negotiations with a growth mindset
Outcomes
Participants will be able to navigate complex, multi‑layered negotiations and perform with the confidence and capability of a skilled negotiator.
Agenda/topics covered
Types of negotiators
Steps in consultative multiplex negotiation
Building self‑awareness
Listening like a pro
Using gradients of agreement
Duration
1 day
Delivery mode
Classroom
Target audience
Anyone who negotiates with internal or external stakeholders and aims to deliver exceptional outcomes
Creating high performance culture
“Culture eats strategy for breakfast.” This popular saying underscores a vital truth: even the most robust strategies can falter if the executing team lacks alignment in mindset, behaviour, and values.
This module explores how leading organisations cultivate cultures that empower, inspire, and motivate their people—and how leaders can shape teams that consistently deliver high performance. Participants will also learn to identify and select team members who naturally align with and enhance a high-performance culture.
Objectives
By the end of the programme, participants will be able to:
Understand the structured system behind leading a high‑performing team, based on the formula: high performing culture = potential − interferences
Apply a systematic approach to building a high‑performing team grounded in trust, healthy conflict resolution, commitment, accountability and collective results
Recognise early indicators of high‑performing talent and apply selection criteria and interview techniques to identify strong cultural fits
Outcomes
Participants will be able to select the right talent, define strategic actions and shape a team environment that supports a sustainable high‑performance culture.
Agenda/topics covered?
What it means to run a high‑performing culture
Shifting from micromanagement to macro‑leadership
Shift from control freak to contribution freak
Key dysfunctions to avoid when building high‑performing teams
How to build the next generation of high‑performing teams
Duration
1 day
Delivery mode
Classroom
Target audience
Managers and senior managers who are building or leading high‑performing teams
Consultative selling
Consultative selling treats each sales conversation as a diagnostic process focused on understanding the customer's needs, challenges, and ambitions before proposing a solution. Moving away from outdated, transactional techniques, this approach prioritises collaboration and problem-solving. It is particularly effective in business-to-business, high-value consumer, technology, financial, and professional services contexts, where trust, insight, and partnership are paramount.
Objectives
By the end of the programme, participants will be able to:
Understand the core concepts and principles of consultative selling
Embrace a customer‑centric mindset as the foundation of their sales approach
Strengthen communication skills to maximise value during a sales call
Apply consultative selling techniques and behaviours with confidence
Handle objections effectively and constructively
Outcomes
Participants will be able to apply a customer‑centric approach to sell more effectively and build stronger, trust‑based relationships.
Agenda/topics covered?
Principles of consultative selling
Understanding your customers
The sales call: unveiling the sales call process
Handling common customer concerns
Role‑play and practical application
Duration
2 days
Delivery mode
Classroom
Target audience
Executives to managers who need to demonstrate a customer‑centric approach in selling
Critical thinking
This module provides managers with the mindset, tools, and techniques to foster critical thinking within their teams. It starts by introducing core concepts and recognising the importance of critical thinking in today's workplace. Participants will identify common barriers to effective thinking and learn practical strategies to aid team members in making clear, well-reasoned, and defensible decisions. By integrating critical thinking methods with analytical and coaching tools, leaders can guide their teams to challenge assumptions, meticulously evaluate information, and adopt a disciplined approach to thinking.
Objectives
By the end of the programme, participants will be able to:
Develop the characteristics of an effective critical thinker as a leader
Apply key principles to engage team members in thinking critically
Help team members build the habit of making reasonable, rational and defensible choices
Outcomes
Participants will be able to:
Apply the principles of critical thinking in real‑world situations
Identify and analyse barriers to critical thinking within their teams
Use practical models and techniques to motivate teams to think more critically
Agenda/topics covered?
Principles of critical thinking
The importance of critical thinking in the workplace
Barriers to critical thinking
Techniques to encourage critical thinking in teams
Duration
0.5 day
Delivery mode
Classroom
Target audience
Executives, senior executives, managers
Design thinking & innovation
In a world of increasingly complex challenges—where traditional problem-solving often falls short—Design Thinking provides a fresh approach with users’ needs in mind. It combines creativity, empathy, and structured experimentation to enable teams to generate meaningful options, test ideas swiftly, and navigate ambiguity confidently. By leveraging existing knowledge, uncovering new insights, and rapidly refining solutions with real users, teams co-create solutions that are relevant, practical, and impactful.
By the end of this programme, participants will be equipped with the tools, frameworks, and mindsets necessary for rapid experimentation, collaborative problem-solving, and fostering innovation within their teams.
Objectives
By the end of the course, participants will be able to:
Understand users’ needs through human‑centred inquiry
Build solutions grounded in those needs
Recognise the design thinking process and the mindsets behind it
Use design thinking to explore new ideas and experiences
Apply the design thinking approach to a real problem
Outcomes
Participants will be able to apply a structured approach to identify the right problems to solve — and design products, services and experiences that are both memorable and meaningful.
Agenda/Topics covered?
Introduction to design thinking
Defining the problem statement
Empathise
Define
Ideate
Prototype
Test
Apply Design Thinking to your own problem statement
Duration
2 days
Delivery mode
Classroom
Target audience
Executives, senior executives, managers and senior managers seeking creative ways to solve problems
Emotional intelligence for daily success
Emotional intelligence is at the heart of our work, communication, and relationship-building. This course explores the fundamental principles of emotional intelligence, guiding participants in managing their emotions with purpose and control. Through practical exercises, real‑world scenarios and reflective activities, participants build self‑awareness, strengthen empathy, and learn how to use emotional intelligence as a powerful tool for daily success—both at work and in life.
Objectives
By the end of the programme, participants will be able to:
Understand what emotional intelligence is — and what it is not
Describe the components of the emotional intelligence framework
Learn and apply strategies to develop greater emotional intelligence
Outcomes
Participants will be able to apply strategies that enhance self-awareness, self-management, social awareness, and relationship-management skills, empowering them to engage with greater clarity, empathy, and confidence.
Agenda/Topics covered?
- The ‘What’ and ‘Why’ of emotional intelligence
- Indicators of high and low emotional intelligence
- Daniel Goleman’s emotional intelligence framework
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
Duration
0.5 day
Delivery mode
Classroom
Target audience
Executive, senior executives
Emotional intelligence for transformational leadership
Emotional intelligence is a powerful asset in leadership, empowering leaders to forge deeper connections, strengthen team resilience, and drive meaningful, lasting impact. In a world where change is constant, leaders need to master their own emotions and inspire others through uncertainty. This demands heightened emotional awareness, empathy, and influence.
This programme takes leaders behind the scenes of their emotions — exploring the biological and neuroscientific drivers behind emotional responses — before helping them recognise their own triggers and patterns. Participants then learn to interpret the behaviours and emotional needs of others, creating shared understanding and moving forward together with greater intention and trust.
Objectives
By the end of the programme, participants will be able to:
- Anticipate and prevent emotional breakdowns
Navigate challenging behaviours and support team members labelled as “difficult”
Manage and reduce conflicts through emotionally intelligent approaches
Leverage emotional insights to make better decisions
Communicate effectively, even when stakes are high
Navigate change with calm, confidence and influence
Create a positive work environment that boosts morale
Cast a compelling vision that attracts, inspires and motivates others
Outcomes
Participants will be able to adjust their approach to communicate, motivate and support their teams with greater emotional intelligence — strengthening relationships and driving more transformative leadership outcomes.
Agenda/topics covered?
Self‑awareness: “Why am I reacting this way?”
Self‑management: “How would the best version of me respond?”
Social awareness: “Why are they reacting this way?”
Relationship management: “What can we do best together?”
Transformational leadership
Duration
0.5 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Empathy as a mindset
In a rapidly digitising world, empathy stands as one of the most crucial human skills for the future. It enables us to connect with others on a deeper level — understanding their perspectives, uncovering the "why" behind their actions, and fostering stronger, more meaningful relationships. This module explores empathy not just as a behaviour, but as a mindset empowering professionals to communicate intentionally, build trust, and engage with greater humanity in daily interactions.
Objectives
By the end of the course, participants will be able to:
Understand what empathy is and why it matters as a mindset
Discover the three fundamentals of empathy in action
Apply bite-sized practices to bring empathy into both personal and professional conversations
Outcomes
Participants will have a clear understanding of what empathy looks like in practice and be able to apply its core elements in everyday conversations — creating more thoughtful, inclusive and human‑centred interactions.
Agenda/Topics covered?
Welcome note and introduction
Why empathy is important
Debunking common myths of empathy through case studies
Signs of non‑empathetic behaviours
The 3Ps for practising empathy as a mindset
Team breakout activity
Individual empathy mission plan
Duration
0.5 day
Delivery mode
Classroom
Target audience
Individuals of all levels who want to bring a more human touch to their daily conversations
Futures thinking for leaders
The future isn't a predetermined path; it's something we actively shape. Futures thinking equips leaders with the mindset and tools to detect signals of change early, identify emerging opportunities, and confidently guide their organisation toward what lies ahead. This module empowers leaders to think beyond the immediate horizon, anticipate shifts, and forge pathways for innovation and long-term resilience.
Objectives
By the end of the programme, participants will be able to:
Define what futures thinking is and how it empowers strategic decision‑making
Identify and describe signals of change
Forecast possible future scenarios and outline an initial plan for navigating them
Outcomes
Participants will be able to distinguish credible signals of change and apply futures thinking to plan ahead with intention and clarity.
Agenda/Topics covered?
How futures thinking prevents “future shock”
Futures thinking as a tool for mental flexibility
How to analyse signals of change
How to forecast future scenarios
Using signals, drivers and forecasting as a launchpad for strategic planning
Duration
0.5 day
Delivery mode
Classroom
Target audience
Senior managers, heads of departments
Giving and receiving feedback effectively
Do people feel at ease giving you feedback? Do you hesitate when offering feedback to others? Or perhaps you sometimes struggle to structure your message, so it lands with clarity and impact.
This workshop enables participants to recognise what effective feedback entails and approach it with confidence—whether giving or receiving. Feedback is essential for growth; seeking it is a responsibility to ourselves, and offering it constructively is a duty to others, fostering development as stronger leaders and teammates.
Objectives
By the end of the programme, participants will be able to:
Understand what effective feedback is and why it matters
Give feedback in a clear, constructive and actionable way
Make it easier for others to give them honest, meaningful feedback
Outcomes
Participants will be able to give and receive feedback effectively, creating a culture of open communication and continuous improvement.
Agenda/Topics covered?
Welcome and introductions
What effective feedback looks like
Three models for giving feedback
How to receive feedback
How to encourage others to give you feedback
Real workplace scenarios and practice
Conclusion
Duration
0.5 day
Delivery mode
Classroom
Target audience
Senior executives and managers who work in teams and want to foster an environment where everyone can give and receive feedback effectively
Inclusive leadership
Inclusive leadership is not defined by title or hierarchy — it’s earned through behaviours, mindsets and practical techniques that help leaders bring out the best in their people. This module introduces a practical approach to leadership by merging two well‑established frameworks: John C. Maxwell’s five levels of leadership and Ram Charan’s leadership passages.
Participants will explore how these concepts translate into real, everyday people‑development scenarios, and learn how to lead in a way that is relational, growth‑oriented and grounded in respect.
Objectives
By the end of the programme, participants will be able to:
Navigate the five levels and leadership passages
Transition from directive leadership to relational leadership that drives results and fosters growth
Earn and sustain the respect of their teams through consistent, people‑centred leadership behaviours
Outcomes
Participants will understand where they currently stand in their leadership journey, identify where they need to grow next, and apply practical techniques to progress upward with purpose and impact.
Agenda/topics covered?
The five levels of leadership
The five leadership passages
Moving from “right” to “relationship”
Moving from “relationship” to “results”
Moving from “results” to “reproduction”
Moving from “reproduction” to “respect”
How to sustain leadership effectiveness
Duration
1 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Intrapreneurship & business acumen
Intrapreneurs bring entrepreneurial energy into established organisations — applying the same creativity, drive and problem‑solving mindset that entrepreneurs use to build new ventures. This module introduces the five core elements of intrapreneurship: self‑motivation, proactiveness, innovation, engagement and action orientation. Leaders learn how to embed these qualities within teams to spark innovation, accelerate ideas and create value from within.
Participants will also deepen their understanding of business acumen — the essential knowledge leaders need to make sound decisions, assess risk, understand customers and drive commercial success. Together, these capabilities equip leaders to operate with agility while navigating the realities of a large organisation.
Objectives
By the end of the programme, participants will be able to:
Apply proven, systematic management processes, tools and frameworks that enable deliberate experimentation — including “fail fast” approaches that reduce risk and accelerate learning
Understand the essential elements of business acumen and why every leader needs them
Translate business acumen into action through real‑world application
Conduct a business model consolidation to evaluate and strengthen value creation
Outcomes
Participants will understand what every leader needs to think, act and plan like an entrepreneur — while operating confidently within a corporate environment.
Agenda/topics covered?
Understanding high‑risk, high‑reward projects
Systems for applying business acumen as a leader
Customer transformation grid
Risk‑taking grid
Business model canvas
Essential elements of business acumen
Actualising business acumen in practice
Duration
1 day
Delivery mode
Classroom
Target audience
Managers and senior managers who want to be as agile as entrepreneurs while working in large organisations
L&D Series: Designing effective learning solutions part 1
As learning and development professionals, we are tasked with creating solutions that facilitate meaningful knowledge and skill transfer. Many L&D teams encounter the challenge of transitioning traditional classroom programmes into digital or blended formats while maintaining learner engagement. This programme provides participants with the thought processes, tools, and frameworks necessary to design effective learning experiences—from comprehensive performance analysis to the detailed creation of curriculum materials.
Objectives
By the end of the programme, participants will be able to:
Understand their role as a development consultant
Design learning solutions that effectively bridge a performance gap
Apply different approaches to conducting a performance needs analysis
Prepare an executive summary to communicate recommendations
Develop macro‑level curriculum structures
Develop micro‑level lesson designs and content flows
Design an impact survey to measure learning effectiveness
Outcomes
Participants will be able to design effective learning solutions that directly address performance gaps.
Agenda/topics covered?
Your role as a development consultant
Understanding the bigger picture of business needs
Performance needs analysis
Executive summary development
Macro design
Micro design
Impact survey
Duration
1.5 day
Delivery mode
Classroom
Target audience
New L&D specialists
L&D Series: Designing effective learning solutions part 2 - designing a digital learning experience
As learning increasingly shifts to digital formats, L&D professionals must craft experiences that are both accessible and engaging. This programme immerses participants in the learner's perspective to uncover what fuels meaningful digital learning. Using a step-by-step digitisation template, participants will transform existing classroom curricula into digital formats that enhance engagement and streamline the learner experience. Additionally, the programme equips participants with practical skills to develop effective digital content—from captivating learning videos to concise e-learns produced with straightforward authoring tools.
Objectives
By the end of the programme, participants will be able to:
Understand the importance of designing an effective digital learning experience
Use a digitisation template to redesign learning into engaging digital formats
Create effective learning videos
Design and author bite‑sized e-learns using a simple e-learning authoring tool
Outcomes
Participants will be able to apply the fundamental principles of digital learning design and produce basic digital learning content with confidence.
Agenda/topics covered?
Learning experience design
Creating effective learning videos
Developing bite‑sized e-learns
Final round
Tying it all together
From simulation to real‑life application
Duration
0.5 day
Delivery mode
Classroom
Target audience
L&D specialists
L&D Series: Instructor training workshop
Instructors play a powerful role in shaping meaningful learning experiences. This workshop equips new instructors with the mindset and skills needed to deliver sessions that go beyond presenting content — focusing inspiring learners, fostering connections, and nurturing an environment where participants feel safe, curious, and engaged.
Participants will learn how to bring passion, focus, and energy into the classroom, both in-person and virtually. The workshop also covers practical techniques to design, deliver and manage learning activities that leave a lasting impact.
Objectives
By the end of the workshop, participants will be able to:
Understand the importance of the instructor’s role and what it takes to deliver effectively
Apply core adult learning principles, the learning cycle and different learning styles
Present with greater confidence and clarity
Facilitate discussions and close learning activities effectively
Prepare thoroughly for both face‑to‑face and virtual sessions
Deliver and manage learning activities that are engaging and impactful
Outcomes
Participants will be able to fulfil their role as an instructor effectively and deliver learning sessions that are engaging, structured, and memorable.
Agenda/topics covered?
Orientation to adult learning
Characteristics of an effective instructor
Presentation skills
Presentation practice and feedback
Facilitation skills
Running group exercises
Facilitating virtual classrooms
Preparation and readiness
Delivering and managing learning activities with feedback
Learning review and summary
Active listening
Using visual aids
Games and quizzes
Energisers
Role play and case studies
Open discussion and questioning skills
Making learning stick
Evaluation
Conclusion
Duration
2 days
Delivery mode
Classroom
Target audience
New instructors
Lasting impressions
No matter your role, you embody your organisation the moment you engage with others—whether internally or externally. Every interaction shapes how people perceive you and, in turn, the organisation you represent. Making a strong, lasting impression is crucial, as it can be established in mere seconds.
This programme provides participants with the essentials of professional branding and practical business etiquette, enabling them to present themselves with confidence, credibility, and authenticity. By mastering these skills, participants enhance their personal presence and positively impact the organisation's overall reputation.
Objectives
By the end of the programme, participants will be able to:
Understand how to dress and present themselves professionally
Apply key business etiquette skills in both internal and external communications
Outcome
Participants will understand how to create a lasting impression through their appearance, communication, and overall presence.
Agenda/topics covered?
Integrating the company’s brand DNA
My present, future and aspirations
Appearance strategy
The art of small talk
Non‑verbal communication: what you don’t say matters
Building rapport at the workplace
Dining etiquette
Duration
1 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Learning agility
Learning agility is the ability to adapt, unlearn, relearn, and respond swiftly in a landscape where skills, expectations, and challenges are ever-evolving. As part of the Future Skills Journey, this session helps participants understand what learning agility looks like in practice and why it has become essential for professionals in every role.
Participants will explore how to translate agility into actionable steps—enabling them to shift mindsets, embrace new ways of working, and grow with confidence.
Objectives
By the end of the course, participants will be able to:
Understand what learning agility is
Recognise why learning agility is a critical skill in today’s workplace
Translate agility into practical, actionable behaviours
Outcome
Participants will have increased awareness of their own learning agility and be able to take conscious steps toward adopting a more agile, growth‑focused mindset.
Agenda/topics covered?
What learning agility is
Why learning agility is a critical skill
Translating agility into actions
Duration
0.5 day
Delivery mode
Classroom
Target audience
Individuals who want to strengthen their learning ability and adopt a more agile mindset
Networking and alliance building
“Your network is your net worth” is more than a saying — it’s a reminder that professional influence is built on relationships, not hierarchy. Networking and alliance building help leaders shape outcomes through trust, collaboration and shared purpose, regardless of their seniority.
This module guides participants in creating meaningful networks internally and externally, cultivating genuine alliances, and using influence wisely to advance organisational objectives. Whether participants view themselves as naturally social or more introverted, the session offers practical strategies for connecting, influencing, and strengthening relationships to unlock opportunities.
Objectives
By the end of the programme, participants will be able to:
Navigate stakeholder situations and forge alliances that support their goals and increase their influence
Develop skills to form coalitions that help drive outcomes
Understand the fundamentals of networking and building strategic alliances.
Outcomes
Participants will understand how to build a strong network of people who can support their growth, career, and long‑term success.
Agenda/topics covered
Networking 101
Building strategic alliances 101
Steps for building alliances
The nuts and bolts of building strategic alliances
Duration
1 day
Delivery mode
Classroom
Target audience
Individuals interested in mastering the art of connecting, influencing and building strategic alliances
Performance consulting
Performance consulting is about understanding what truly drives or impedes performance — before recommending solutions. This module introduces participants to core consulting methodologies, focusing on defining the true problem, analysing performance gaps, and identifying meaningful interventions. Participants will start applying PwC’s consulting model to assess needs, engage stakeholders, and present insights as trusted business partners.
Objectives
By the end of the programme, participants will be able to:
Understand the strengths and limitations of different consulting models
Begin applying PwC’s consulting model to identify and solve performance‑related problems
Use a performance analysis framework to assess gaps and recommend suitable interventions
Outcomes
Participants will be able to adopt a consulting mindset — analysing performance issues, drawing insights and presenting recommendations that add value to stakeholders and clients.
Agenda/topics covered?
Developing a consulting mindset
Models of consulting
Stakeholder analysis
Presenting as a valued business partner
Questioning techniques
Creating insights from analysis
Duration
0.5 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Personal effectiveness
Personal effectiveness is rooted in how well we manage our time, demonstrate professionalism and build resilience. This course provides participants with practical tools to reinforce these pillars. Through self-reflection and action planning, participants will learn to identify strengths, overcome obstacles, and apply strategies that boost productivity, wellbeing, and performance—both at work and beyond.
Objectives
By the end of the programme, participants will be able to:
Understand key principles of effective time management to increase productivity
Recognise ownership as a key part of personal leadership
Apply strategies to manage and sustain their different energy sources
Outcomes
Participants will be able to apply time‑management tools to increase productivity, practise habits that reflect professionalism and manage their wellbeing more intentionally for greater overall effectiveness.
Agenda/topics covered?
Key principles of effective time management
Time management tools
Owning your development and growth: growth mindset and learning agility
Owning your work and the “zero follow‑up” approach
Managing our energy sources
Duration
0.5 day
Delivery mode
Classroom
Target audience
Executives, senior executives
Personal leadership
In a fast-changing environment — with rising expectations from teams, clients and stakeholders — the need to strengthen our leadership skills has never been greater. This course focuses on the foundation of all effective leadership: learning to lead ourselves first. Participants will explore the mindsets, habits, and behaviours that define personal leadership, enabling them to navigate challenges, maintain motivation, and demonstrate greater clarity and resilience.
Objectives
By the end of the course, participants will be able to:
Understand the attributes and qualities of an effective leader
Recognise the mindset leaders need to adopt for themselves and their teams
Identify what motivates them and how to stay engaged during challenging moments
Manage the four dimensions of energy and build healthy self‑care habits
Create a personal development plan to support ongoing growth
Outcomes
Participants will be able to adopt a growth mindset, strengthen learning agility, connect with their motives, and manage the four dimensions of energy to build resilience and lead themselves more effectively.
Agenda/topics covered?
Setting the context
Qualities of a leader
Having the right mindset
Learning agility
Motivating ourselves
Building resilience and wellbeing
Personal development plan
Duration
1 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Presenting with impact
Delivering an effective presentation goes beyond sharing information—it's about ensuring your audience truly absorbs the message. This programme combines practical techniques with hands-on application to help participants plan, structure and deliver presentations that capture attention, drive engagement and leave a lasting impression.
Participants learn how to command a room, structure messages clearly, navigate risks, and adapt to unexpected situations. By the end of the programme, they will feel more confident, compelling and audience-focused in every presentation they deliver.
Objectives
By the end of the programme, participants will be able to:
Prepare a presentation that effectively delivers a message tailored to the audience’s needs
Demonstrate presence and command of an audience through techniques that drive engagement
Mitigate potential risks or challenges that may arise during a presentation
Outcomes
Participants will be able to deliver messages in a compelling, impactful way that prompts the audience to respond, remember, and act.
Agenda/topics covered?
Introduction
Skills and drills
Risks and complexities
Team presentations
Thinking on your feet
Storytelling
Presentations with feedback
Duration
1 day
Delivery mode
Classroom
Target audience
Executives, senior executives, managers and senior managers who need to convey ideas and maximise their impact in front of an audience
Problem solving and decision making
Everyday work presents challenges that can hinder progress, reduce effectiveness, and affect results. In agile methodology, these challenges are reframed as “scenarios”—opportunities to think creatively, respond intentionally and discover new ways forward.
This module helps participants shift their mindset from problem-focused to solution-oriented, building the confidence and capability to navigate complexity with clarity. By applying practical tools from agile problem-solving, design thinking, and strategic decision-making, participants learn to unlock innovative, collaborative, and empowered ways of working.
Objectives
By the end of the programme, participants will be able to:
Build confidence in framing problems clearly and taking constructive steps toward solutions
Apply a structured decision‑making process that strengthens performance and enhances managerial skills
Outcomes
Participants will understand and apply agile problem‑solving techniques, design thinking methods, strategic decision‑making frameworks, and the science of execution.
Agenda/topics covered?
Problem‑solving foundations
Converting problems into scenarios and opportunities
Root cause analysis to identify the key challenge
Mind‑mapping to illustrate opportunities
Down‑selection to determine the best path
Impact‑certainty matrix to identify priorities
Payoff matrix to finalise innovation choices
Hedgehog circles to refine business strategies
The four disciplines of execution
Duration
1 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Professional branding
In today’s world, first impressions matter — and when our presentation does not align with the professionalism we wish to convey, it can affect perceptions of our capabilities. This session empowers participants to consistently exude confidence and presence, especially when representing the organisation to clients and stakeholders.
Through practical insights on image, communication and body language, participants learn how to enhance their professional presence in ways that build credibility, strengthen connections and leave a strong, lasting impression.
Objectives
By the end of the programme, participants will be able to:
Understand the impact of professional image and branding
Identify the perception they want to create and understand how to achieve it
Understand body proportions and colour suitability to enhance their overall impression
Recognise how body language influences outcomes in meetings, networking sessions and business conversations
Outcomes
Participants will understand how to enhance their professional impression and strengthen their personal branding.
Agenda/topics covered?
Integrating the company’s brand DNA
My present, future and aspirations
Appearance strategy
Building rapport at the workplace
Duration
0.5 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Project management
Project work can be challenging — especially when teams have different interpretations of the project’s goals, value, or expected outcomes. Without clear planning tools, monitoring progress becomes difficult, issues arise too late, and stakeholder expectations become more challenging to manage.
This course provides participants with a fundamental understanding of project creation, planning, execution, reporting, and stakeholder management, helping them navigate common challenges with more clarity and confidence.
Objectives
By the end of the programme, participants will be able to:
Craft a project plan that enables effective monitoring and reporting
Execute basic project management steps with confidence
Identify, track and manage issues and risks
Prepare clear project progress reports for upward reporting
Engage and manage stakeholders throughout the entire project lifecycle
Outcomes
Participants will be able to apply project management tools to plan, monitor and execute their projects more effectively.
Agenda/topics covered?
What is project management all about
Value‑based project management
From objective to plan
Work breakdown structure (WBS)
Milestone planning
Managing dependencies
Time and effort estimation concepts
Project monitoring and status reporting
Project team structure
Stakeholder analysis and engagement planning
Duration
1 day
Delivery mode
Classroom
Target audience
Senior executives, managers and senior managers who are managing projects
Questioning & listening skills
Effective communication begins with asking the right questions and genuinely listening to the answers. This session presents practical questioning and listening techniques that participants can immediately apply to their daily work. By strengthening these core skills, individuals can build stronger relationships, gain clearer insights and create more meaningful conversations with colleagues and stakeholders.
Objectives
By attending this session, participants will:
Understand why listening is a critical skill in the workplace
Recognise the common barriers that prevent effective listening
Learn practical techniques to listen with greater intention
Strengthen their ability to ask better, more thoughtful questions
Outcomes
Participants will have learned different listening techniques and practised them through role‑plays, enabling them to apply these skills confidently in real conversations.
Agenda/topics covered?
Effective listening
Benefits of listening
Barriers to effective listening
The three levels of listening
Techniques to listen well
Different types of questions
Questions to avoid
Practice session
Duration
0.5 day
Delivery mode
Classroom
Target audience
Executives, senior executives
Stakeholder management
A leader's core responsibility is achieving results through people. Whether managing a project, driving change, or promoting a new idea, understanding and engaging stakeholders is essential.
A stakeholder is any individual, group, or organisation that can affect, be affected by, or perceive itself to be affected by our ideas. This module provides a practical and systematic approach to identifying stakeholders, analysing their needs, and engaging with them to build trust, alignment, and long-term support—internally and externally.
Objectives
By the end of the programme, participants will be able to:
Determine and strengthen stakeholder relationships within their teams
Apply a systematic approach to sustaining development, solving complex problems and enabling organisational success through strong stakeholder engagement
Understand why stakeholders need to feel seen, heard and valued — and how to achieve this in both new and existing initiatives
Use key tools such as stakeholder inventory, stakeholder mapping, the power‑interest grid and objection‑handling techniques
Outcomes
Participants will be able to apply practical techniques to build effective stakeholder relationships and engage stakeholders more strategically across projects and change initiatives.
Agenda/topics covered?
- Part 1: Stakeholder inventory
- Identifying and evaluating current and desired stakeholder relationships
- Exploring the team’s opportunities and vision for stakeholder engagement
- Aligning stakeholder expectations with team goals
- Determining, locating and prioritising key stakeholders
- Part 2: Stakeholder engagement
- Creating a stakeholder engagement strategy with individual action plans
- Identifying opportunities to build trust and credibility
- Deepening understanding of each stakeholder’s needs, drivers and strengths
- Establishing clear next steps to maintain trust‑based relationships and collaborate effectively on business issues
Duration
1 day
Delivery mode
Classroom
Target audience
Individuals who want to manage change and projects more strategically with internal and external stakeholders
Strategic transformation & progress facilitation
John Wooden wisely stated, “Although there is no progress without change, not all changes are progress.” While people naturally resist change, they embrace what they perceive as progress. This module helps leaders guide transformation in ways that feel like progress rather than disruption. Participants explore practical steps to drive change, minimise resistance, and foster a growth mindset that empowers teams to confidently and clearly embrace new ways of working.
Objectives
By the end of the programme, participants will be able to:
Understand the difference between change management and change leadership
Apply Kotter’s eight‑step methodology and operate it effectively at the organisational level
Outcomes
Participants will understand the key steps involved in leading progress, along with the behavioural science that drives successful transformation.
Agenda/topics covered
Types of change
Management and progress leadership
Understanding change fatigue and how to prevent it
The science behind people and change
Shifting change into progress
Kotter’s 8‑step model in action
Duration
1 day
Delivery mode
Classroom
Target audience
Managers and senior managers responsible for moving projects forward or managing initiatives with frequent change
Strategic workout: Scenario planning, design thinking and strategic execution
The World Economic Forum identifies complex problem-solving as one of the most critical leadership skills of this decade. In an era defined by unpredictability, disruption and rapid change, leaders must anticipate diverse futures while remaining attuned to customer needs.
This module helps leaders use scenario thinking to frame complex problems and develop strategic responses across a range of possible futures. At the same time, design thinking principles ensure solutions are empathetic, human-centered, and grounded in real customer challenges.
Together, these disciplines equip leaders to make better decisions, respond faster to emerging conditions and execute strategies that are both resilient and adaptable.
Objectives
By the end of the programme, participants will be able to:
Understand how scenario planners build multiple courses of action that account for potential business scenarios — including market shifts, political changes, regulatory developments, supply‑chain disruptions, competitor moves, workforce changes and environmental events
Respond more quickly and effectively to changing conditions, enabling the organisation to manage risks and capitalise on emerging opportunities that might otherwise be overlooked
Outcomes
Participants will understand the key steps involved in implementing a strategic workout in a complex, uncertain, and fast‑changing environment.
Agenda/topics covered?
Developing components of a strategic plan using scenario thinking
Advanced brainstorming techniques (strategic workout)
Identifying driving forces and critical uncertainties
Developing plausible future scenarios
Creating detailed action plans that support organisational strategy
Applying design thinking principles to ensure solutions are desirable, viable and feasible
Managing the execution of strategic plans
Evaluating and rewarding performance in executing action plans and scenario charters
Duration
2 days
Delivery mode
Classroom
Target audience
Managers and senior managers involved in planning, designing and executing organisational strategies
Team-centric leadership
Trust is the foundation of any effective, productive, and creative team. It takes time to build, and grows through shared behaviours, transparency, and consistent communication. This module draws lessons from the Japanese concept of HORENSO, a centuries‑old practice that reinforces transparency, teamwork and trust.
Leaders will also explore Patrick Lencioni's five dysfunctions of a team, alongside Thomas-Kilmann’s conflict management styles, to learn how to manage conflict constructively and strengthen team cohesion.
Objectives
By the end of the programme, participants will be able to:
Apply practical strategies to address team dysfunctions — including building trust, managing conflict, fostering commitment and establishing accountability
Prioritise collective results by creating a cohesive, high‑performing team environment
Outcomes
Participants will be able to self‑assess team dynamics, recognise the biggest challenges in building a trust‑based team, and apply a systematic approach to strengthening teamwork and collaboration.
Agenda/topics covered?
Practical strategies to overcome the five dysfunctions of a team:
Strategy #1: Building trust
Strategy #2: Dealing with conflict
Strategy #3: Enforcing commitment
Strategy #4: Creating accountability
Strategy #5: Focusing on group results
Duration
0.5 day
Delivery mode
Classroom
Target audience
Managers, senior managers
Time management
To maintain personal effectiveness, professionals must manage their most valuable resource: time. This session introduces the core principles of time management and provides a practical space for participants to explore how these concepts apply in their day‑to‑day work. Through tools, techniques, and mindset shifts, participants will learn how to take greater control of their time and boost productivity in a sustainable way.
Objectives
By the end of the programme, participants will be able to:
Understand key principles of effective time management that drive greater productivity
Recognise the difference between what is important and what is urgent, and how to minimise ‘time wasters’
Use practical tools to manage time more effectively
Outcomes
Participants will be able to apply time management principles and tools to boost focus, alleviate overwhelm, and enhance overall productivity.
Agenda/topics covered?
What is time management
How interruptions impact productivity
Three principles for productivity
Time management tools
Important vs. urgent
Time wasters
YMM (Your Morning Mindset)
Duration
0.5 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Unconscious bias
Our unconscious preferences and assumptions influence what we say, do, think, and feel—often unnoticed. While bias is a natural human tendency, it can affect decision-making, team morale, and lead to unintentional exclusion.
This session helps participants identify how unconscious biases manifest in daily interactions and provides practical methods to mitigate their effects. The focus is on building awareness, promoting responsible action, and creating a more inclusive, fair, and supportive work environment.
Objectives
By the end of the programme, participants will be able to:
Recognise the impact of unconscious biases on team morale, performance, and workplace culture
Identify practical ways to mitigate biases and take meaningful action
Outcomes
Participants will learn ways to mitigate unhelpful biases towards their team and others.
Agenda/topics covered?
- Different Types of Biases
- Biases that one may experience throughout their career, from recruitment, growth opportunities, to promotions
- Impact of biases
- Ways to manage biases
Duration
0.5 day
Delivery mode
Classroom
Target audience
Employees of any level or function
Versatile leader
Working well with others is an essential yet often unspoken rule of leadership. But collaborating effectively becomes more challenging when people operate, communicate and make decisions differently. Versatility is the ability of leaders to recognise these differences and adjust their approach to align with or support the social styles of others.
This programme introduces the four social style clusters, explores the strengths and needs of each style, and equips leaders with practical techniques to adapt, flex, and navigate challenging situations with greater ease.
Objectives
By the end of the programme, participants will be able to:
Understand their own social style
Identify the four main clusters of social styles
Recognise the strengths of each social style
Understand the needs and expectations of people across different styles
Adapt their behaviour to work more effectively with people who operate differently
Outcomes
Participants will gain deeper insights into their social style, learning how to adapt their approach in varying situations—enabling them to collaborate and lead more effectively within diverse teams.
Agenda/topics covered?
Understanding social styles
Versatility scale
How to adapt to different styles
Stretching beyond your comfort zone
Duration
1 day
Delivery mode
Classroom
Target audience
Executives, senior executives, managers and senior managers who want to adapt their leadership approach across diverse social styles
Client highlight
- Upskilling strategy for a development financial institution
- Developing the leadership pipeline for a statutory body - pension fund
- Future CFO masterclass programme for a large Malaysian bank
Upskilling strategy for a development financial institution
The situation
To strengthen its people‑capability agenda, the organisation identified the need for greater alignment among its leaders—especially in pinpointing current challenges, uncovering potential opportunities, and agreeing on actionable steps to accelerate its upskilling roadmap.
How we helped
PwC’s Academy designed and facilitated an upskilling strategy lab for senior leaders and aspiring managers to align on the organisation’s goals and chart a clear path forward. The engagement included:
One-on-one sensing interviews with stakeholders
Curriculum reviews conducted prior to the lab to identify needs and capability gaps
A facilitated lab session focused on aligning priorities and establishing areas of focus.
Results
The upskilling strategy lab successfully achieved:
Strong alignment among key stakeholders
Secured buy‑in from the senior leadership team to initiate the action areas identified during the Lab
Developing the leadership pipeline for a statutory body - pension fund
The situation
With a renewed vision to become an industry leader, the client needed to strengthen its leadership pipeline and build inspired teams across the organisation — teams willing to go the extra mile and lead with purpose, confidence, and accountability.
How we helped
PwC’s Academy designed and delivered a tailored leadership curriculum built around three core leadership themes:
Lead self
Lead others
Lead business
These themes were supported by a curated set of modules including:
Conscious leadership
Leadership transformation
Versatile leader
Coaching for performance
Communicating with impact
Coaching, giving and receiving feedback
Building trust and empowering teams
Emotional intelligence
Together, these modules strengthened leaders’ self‑awareness, people leadership skills and ability to drive organisational performance.
Results
The programme delivered meaningful shifts across leadership levels:
Senior leaders gained deeper self‑awareness through assessments and 1‑to‑1 debriefs. They recognised the need to change, challenged long‑held assumptions and refined their approach to leading and coaching.
Middle management participated in more intensive, hands‑on training focused on real‑world application, enabling them to translate leadership concepts into practical behaviours that drive team effectiveness.
Future CFO masterclass programme for a large Malaysian bank
The situation
To prepare select finance talents for future CFO roles, the client identified a need to strengthen their leadership capabilities, entrepreneurial thinking and technical proficiency. They also sought to broaden participants’ exposure to external perspectives and real‑world experiences to accelerate their readiness for future strategic responsibilities.
How we helped
PwC’s Academy designed and delivered a series of immersive learning boosts to support the development of these future CFOs. The programme combined a variety of learning formats to maximise engagement and impact, including:
Change‑ready leadership modules
Fireside chats with senior leaders and industry experts
Leadership forums to deepen strategic perspectives
Gamified learning experiences to reinforce real‑world decision‑making
Results
The programme delivered strong engagement and meaningful impact, reflected in outstanding participant feedback:
4.8 out of 5 — overall satisfaction with the learning sessions
4.7 out of 5 — relevance and applicability to participants’ job roles
90 Net Promoter Score (NPS)
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