Leadership & Human Skills Academy

Leadership and Human skills to position your organisation for success

Our programmes

Building Trust and Empowering Teams
Coaching for High Performance
Consultative Multiplex Negotiation
Creating High Performance Culture
Design Thinking & Innovation
Empathy as a Mindset
Giving and Receiving Feedback Effectively
Versatile Leader
L&D Series: Instructor Training Workshop
Intrapreneurship & Business Acumen
Learning Agility
Networking and Alliance Building
Personal Leadership
Presenting with impact
Questioning & Listening Skills
Stakeholder Management
Strategic Transformation & Progress Facilitation
Strategic Workout: Scenario Planning, Design Thinking and Strategic Execution
Project Management
Ace Leadership Masterclass Foundation
Addressing Performance
Inclusive Leadership
Team-Centric Leadership
Be Well Together
Emotional Intelligence for Transformational Leadership
Unconscious Bias
Emotional Intelligence for Daily Success
Communication Essentials
Personal Effectiveness
Professional Branding
Lasting Impressions
Problem Solving and Decision Making
Consultative Selling
L&D Series: Designing Effective Learning Solutions Part 1
L&D Series: Designing Effective Learning Solutions Part 2 - Designing a Digital Learning Experience
ADAPT Leadership
Futures Thinking for Leaders
Performance Consulting
Time Management
Critical Thinking

Building Trust and Empowering Teams

Leaders are constantly looking for ways to improve performance and lead their teams effectively. One of the important elements of a team is the level of trust and empowerment so that team members feel comfortable to contribute, take initiative to grow and believe that their goals are recognised and supported.

Objectives

By the end of the course, you will:

Know how to empower and build trust with your team.
Know how to treat the members as individuals with aspirations and support their growth needs.
Be able to spot signs of team members facing mental well-being challenges and respond appropriately.
Be able to show care and support to your team.

Outcome

Participants will be able to understand the qualities and mindsets of team members and understand the key elements of trust to build a team that has sustained growth.

Agenda/topics covered?

Trust equation
Authority, accountability & responsibility
Treating members as individuals with aspirations and needs
Showing care and support
Taking care of our team’s well-being for a sustainable performance

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers, Senior Managers

Coaching for High Performance

As a coach, you play a very important role in developing your people and supporting them in their growth journey as a professional. But what does that role entail? What skills do you require? How do you handle different situations with your coachees? Join the session to find out more.

Objectives

By the end of the session, you will:

Understand your roles and responsibilities as a coach
Enhance and sharpen your skills to engage your coachee in quality conversations
Be able to overcome some challenges you may face
Be able to turn disempowering frame of mind into empowering ones

Outcome

Participants will be able to practice coaching skills and empower coachees to grow.

Agenda/topics covered?

Your role as a coach
Mindset and skills
3 models of coaching
Dealing with coachees of different social styles
Let’s practise eg addressing performance related issues, stretching one’s performance
Challenges and how to overcome them
Turning Disempowering to Empowering frames of mind

Duration: 1 day

Delivery mode: Classroom

Target audience

Team leader who is keen to maximise the potential of your coachees.

Consultative Multiplex Negotiation

Today's leaders must work harder than ever to get to the final stage of the deal process: the negotiation. As a result, the desire to close may take precedence over other considerations.

Professionals must develop skills through negotiation training that enable them to convert demands into requirements in order to protect the project's value.

Demands are unyielding. Needs can be met in a way that preserves the outcome. By relating the value of the offering to the customer's business, training professionals to take a consultative approach to negotiations helps them control outcomes.

Objectives

By the end of the programme, you will have gained the following:

The ability to justify value and protect or grow transaction size has improved.
The ability to leading the negotiation with confidence and control, you may increase your win rate and shorten your sales cycle.
Improved ability to keep prices stable and prevent discounting while maintaining quality.
Apply scenario planning and proactive conversation to lead negotiation with Growth Mindset.

Outcome

Participants will be able to mastermind a complex negotiation and deliver like a skilled negotiator.

Agenda/topics covered?

Types of negotiators
Steps in Consultative Multiplex Negotiation
Self-awareness
Listening like a PRO
Gradients of agreement

Duration: 1 day

Delivery mode: Classroom

Target audience

Anyone who must interact with internal and external stakeholders and return with a fantastic deal.

Creating High Performance Culture

"The culture eats strategy for breakfast", the meaning behind this quote is that no matter how strong your strategic plan is, its efficacy will be held back by members of your team if they do not share the proper culture. In this module, we will discover how some of the most organizations and their leaders creating a culture that is empowering, inspiring, and encouraging. At the same time, learning how to select new team members who match and fit the culture.

Objectives

By the end of the programme, you will have gained the following:

A structured system behind leading a high performing team. High Performing Culture = Potential – Interferences.
The systematic approach to building an ideal high performing team based on trust, conflict resolution, commitment, accountability, and group results.
The early signs of picking an ideal high performing team. High performing team selection criteria and interview techniques.

Outcome

Participants will be able to select, strategize action, and decorate the team, which is designed to create a high performing culture.

Agenda/topics covered?

What does it mean to run a high-performing culture?
Shift from micromanagement to macro-leadership
Shift from control freak to contribution freak
Key dysfunctions to avoid building a high-performing team
Build the next generation of high-performing teams.

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers and senior managers who are building a high-performing team or acquiring a new team.

Design Thinking & Innovation

Design Thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind. Companies are increasingly frustrated with the complex problems they are facing and having limited options for how they can solve them. Design Thinking offers a fresh, innovative approach to how to do this. Design Thinking puts together creativity and empathy within organisations to create diverse options for solving problems. It combines existing knowledge, new human centered insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes and challenged to have a minset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.

Objectives

By the end of the course, you will:

Be able to understand users’ needs
Build solutions based on those needs
Know what is the Design Thinking process and its mindsets
Use Design Thinking to explore new ideas and experience
Apply Design Thinking to a problem

Outcome

Participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products / services / experiences that are not only memorable but also meaningful at the same time.

Agenda/topics covered?

Introduction to Design Thinking
Problem statement
Empathise
Define
Ideate
Prototyping
Test
Applying Design Thinking to your problem statement

Duration: 2 days

Delivery mode: Classroom

Target audience

Executive, Senior Executives, Manager, Senior Manager who are seeking creative ways to solve problems

Empathy as a Mindset

Ever wondered why empathy is described as “the human skill of the future”? In an increasingly digitised world, fostering one’s ability to empathise is becoming an essential skill for every professional in the twenty-first century. The essence of empathy is the ability to connect with others - understanding another person’s perspective and discovering the golden nugget of the ‘Why'.

Objectives

By the end of the course, you will:

Understand what and why is empathy important as a mindset.
Discover the 3 fundamentals of empathy in action.
Apply bite-sized practices within your personal and professional life.

Outcome

Have a clear understanding of what empathy is and identify the fundamental elements in practicing empathy as a mindset through day to day conversations.

Agenda/topics covered?

Welcome note & introduction
Why Empathy is important
Debunking the top myths of Empathy through Use Case studies
Signs of non-empathetic behaviours
3P's to practise Empathy as a mindset
Team breakout activity
Individual Empathy Mission Plan

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Individuals of all levels who wish to inject a more human touch into their day to day conversations

Giving and Receiving Feedback Effectively

Are people comfortable giving you feedback? Do you find it hard to give others feedback? How can you structure your feedback so the message gets across?

If you have these questions in your mind and are keen to know how to respond to them, you will find this workshop useful for you. It will further enhance your skills in both giving and receiving feedback efectively. You owe it to yourself to seek feedback from others and you owe it to others to give them feedback so that all can continue to grow to be a better leader.

Objectives

By the end of the programme, you will be able to:

Know what effective feedback is.
Know how to give feedback effectively.
Know how to make it easy for others to give feedback to you.

Outcome

Participants will be able to give and receive feedback effectively.

Agenda/topics covered?

Welcome & Introductions
What is effective feedback?
3 models to giving feedback
How to receive feedback?
What can you do to encourage others to give you feedback?
Real scenarios
Conclusion

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Senior Executives and Managers who work in teams and desire for all in the teams to be able to give and receive feedback effectively.

Versatile Leader

Working well with others is the unspoken rule of leadership, but how do you work effectively with others who operate differently from you? Versatility is a key aspect of social interactions and a leader’s ability to match or respond to others’ styles. This programme covers the different social styles, how to adapt to each style and handle difficult situations.

Objectives

By the end of the programme, you will be able to:

Know your social styles
Identify four main clusters of social styles
Recognise the strengths of each social style
Understand the needs and expectations of each social style
Know how to adapt your own behaviour so you can work more effectively with people of diverse social styles

Outcome

Participants will gain insight on their Social Style and know how to flex your Social Style in different situations and adapt to others

Agenda/topics covered?

Understanding Social Styles
Versatility scale
How to adapt
Stretching beyond your comfort zone

Duration: 1 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives, Manager, Senior Manager who are keen to adapt to others' social styles

L&D Series: Instructor Training Workshop

This workshop emphasise the importance of the role an instructor plays.

It equips you with the right mindset and the many skills needed to be an effective instructor, beyond presentation and facilitation skills. It's about your ability to birng out your passion, enthusiasm, conviction and focus to maximise the participants' learning.

You will learn how to create a safe environment, make your audience feel engaged and run an effective, memorable and fun learning session.

Objectives

By the end of the workshop, you will:

Know the importance of your role and what it takes to be an effective instructor.
Be familiar with the adult learning theory, the learning cycle, and learning styles.
Be able to present more confidently.
Be able to facilitate discussions and conclude well.
Know the various preparations needed to ensure you run an effective face-to-face or virtual learning session.
Be able to deliver and manage learning activities effectively.

Outcome

Participants will be able to play their roles as an instructor effectively.

Agenda/topics covered?

Orientation to Adult Learning
Characterics of an effective instrucot
Presentation skills
Presentation and feedback
Facilitation skills
Running group exercises
Facilitation virtual classroom
Preparation
Participants delivering and managing learning acitivies with feedback
Learning review and summary
Active listening
Using visual aids
Games and quizzes
Energisers
Role play and case studies
Open discussion and questioning skills
Making learning stick
Evaluation
Conclusion

Duration: 2 days

Delivery mode: Classroom

Target audience

New instructors

Intrapreneurship & Business Acumen

"Intrapreneurs are employees who do for corporate innovation what an entrepreneur does for his or her startup." Rather, one can define it ‘as the act of behaving like an entrepreneur while working within an organization’. In this module, leaders will learn five core intrapreneurial elements: Self-Motivation, Proactiveness, Innovation, Engagement, and Action Orientation. A framework for creating an entrepreneurial mindset within a team.

Objectives

By the end of the programme, you will have gained the following:

Knowledge of how to implement proven, systematic management processes, tools, and frameworks to deliver the ""how"" of intrapreneurship: failing fast through deliberate, structured, and rigorous experimentation.
Knowledge of what are the essentials of business acumen that every leader must understand.
Knowledge of how leaders actualize business acumen.
Knowledge of how to run a Business Model Consolidation.

Outcome

Participants will learn what every leader must know to think, act, and plan like an entrepreneur.

Agenda/topics covered?

Understanding high-risk, high-reward projects
System to apply business accumen for leaders
- Customer Tranformation Grid
- Risk Taking Grid
- Business Model Canvas
The Essential Elements of Business Acumen
Actualizing Business Acumen

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers and senior managers who wish to be as agile as entrepreneurs while working in large organisations.

Learning Agility

A specially organised Learning Agility session as part of the Future Skills Journey

Objectives

By the end of the course, you will be able to:

Understand what Learning Agility is.
Understand why Learning Agility is a critical skill to have.
Translate Agility into actions.

Outcome

Participants will have awareness on the state of learning agility to take conscious actions towards adopting a new mindset (agility).

Agenda/topics covered?

What Learning Agility is
Why Learning Agility is a critical skill to have
Translating Agility into actions

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Individuals who wish to improve their learning ability

Networking and Alliance Building

"Your network is your net worth," goes one saying. Building alliances and networking means learning to lead and influence without exercising your position your position/hierarchical power like you are not in charge and using your influence to get things done in a practical approach. Whether you have strong social skills, or you are an introvert, this module is going to show you how to develop and use your internal and external networks in a way that builds relationships and strengthens alliances in service of your organization’s work and goals.

Objectives

By the end of the programme, you will have gained the following:

Knowledge of how to negotiate stakeholder situations and forge alliances that advance your goals if you want to be influential.
Knowledge of how to strive to become an expert at forming coalitions.
Knowledge of networking and building Strategic Alliances 101.

Outcome

Participants will learn of life skills of bulding network of people who will help to build your life and career.

Agenda/topics covered?

Networking 101
Building Strategic Alliances 101
Steps in building alliances
Nuts and bolts of building strategic alliances.

Duration: 1 day

Delivery mode: Classroom

Target audience

Anyone who is interested in learning how to wish to master the science of connecting, influecning and building strategic alliances.

Personal Leadership

With the ever changing environment and increased demands from all parties, the need to further enhance your leadership skills has never been more pressing. Join us as we explore ways to first lead ourselves before we move on to lead others.

Objectives

By the end of the course, you will:

Understand about attributes and qualities of a good leader.
Understand the mindset of a leader about himself/herself and his/her teams.
Discover what motivates them and how to stay motivated/ engaged during challenging times.
Learn how to manage the 4 dimensions of energy and how to build good self-care habits.
Learn to create personal development plan.

Outcome

Participants will be able to adopt a growth mindset and accelerate ones learning agility, reflect motives in what you do and manage the 4 dimensions of energy to build resilience

Agenda/topics covered?

Setting the context
Qualities of a leader
Having the right mindset
Learning agility
Motivating ourselves
Building resilience and our wellbeing
Personal development plan

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers
Senior Managers

Presenting with impact

Delivering an effective presentation is not just about being able to get your message out. You haven't really succeeded until your audience takes the message in! This programme combines theory with significant practice to provide you with the skills to plan for a presentation, and then deliver it in an effective and impactful way.

Objectives

By the end of the programme, you will be able to:

Prepare a presentation to effectively deliver a message to an audience that is appropriate to their needs.
Demonstrate command of an audience through appropriate techniques to drive engagement.
Mitigate potential risks that may arise during a presentation.

Outcome

Participants will be able to deliver a message in an impactful way so as to elicit an appropriate response from the audience.

Agenda/topics covered?

Introduction
Skills and Drills
Risks and Complexities
Team presentations
Think on your feet
Story telling
Presentations with feedback

Duration: 1 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives, Managers and Senior Managers who need to convey an idea and maximise their impact in front of an audience.

Questioning & Listening Skills

This session will provide you some skills on questioning and listening that you can pick up and apply in your day to day work.

Objectives

By attending this session, you will:

Understand why listening is an important skill to have.
Understand what are barriers to effective listening.
Pick up some tips to listen better.
Learn to ask better questions.

Outcome

Participants will learn different listening skills and have hands-on practice to role play listening skills that they have learnt in the session itself.

Agenda/topics covered?

Effective listening
Benefits of listening
Barriers to effective listening
3 levels of listening
Techniques to listen well
Different types of questions
Questions to avoid
Let's practise

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives

Stakeholder Management

One of the most important components of Leadership is about getting things done through people. Whether it’s a project, activity or change. A stakeholder is any individual, group or organization that can affect, be affected by, or perceive itself to be affected by our ideas. Knowing them, how to analyse them, how to understand them, and how to communicate with them is what you will get in this module. It is one of most systematic and practical approach to manage stakeholders at any level whether internal or external.

Objectives

By the end of the programme, you will have gained the following:

Knowledge of how to determine and improve the stakeholder relationships in your team.
Knowledge of the system to sustain development, overcome complicated problems, and assuring organizational success through strong stakeholder relationships.
Knowledge of why is it so crucial to make sure that your stakeholders feel seen, heard, and valued whether you're seeking to deepen current relationships or engage people for a new or existing project and how to do it.
Knowledge of Stakeholder Inventory (Analysis) and Stakeholder Engagement (Management) which includes Stakeholder Mapping, Power Interest Grid, Blocking Objections.

Outcome

Participants will you will learn and enhance techniques and skills to build effective stakeholder relationships.

Agenda/topics covered?

Part 1: Stakeholder Inventory
- Identify and evaluate the stakeholder relationships, both present and desired.
- Team's opportunities and vision for engaging stakeholders.
- Consistency's strategy with stakeholders.
- Determine, locate, and align your team with important stakeholders.
Part 2: Stakeholder Engagement
- Create a strategy for team involvement using individual action plans.
- Determine the best ways and opportunities to win over the trust of stakeholders.
- Make a strategy to improve your comprehension of the requirements, drives, and skills of each stakeholder.
- Set forth specific next steps to maintain your relationships of trust with important stakeholders so that you can work together to solve business.

Duration: 1 day

Delivery mode: Classroom

Target audience

Anyone who is interested in learning how to manage change and projects with internal and external stakeholders in a more strategic manner.

Strategic Transformation & Progress Facilitation

John Wooden wisely stated “Although there is no progress without change, not all changes are progress." People resist change but embrace what they view as progress.In this module, we are going to explore how leaders in simple steps formulate change and transformation without creating unnecessary resistance and facilitate by embarking into growth mindset.

Objectives

By the end of the programme, you will have gained the following:

What are the differences between change management and change leadership?
How to implement Kotter's eight-step change methodology and operate it at the organisational level.

Outcome

Participants will learn the key steps in leading a progress and science behind shift and progress.

Agenda/topics covered?

Types of Change
Management & Progress Leadership
Change Fatigue and how to block it
Science behind People and Change
Shifting Change to Progress
Kotter’s 8-Step Model in action

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers and senior managers who are in charge of moving a project forward or managing projects with many changes.

Strategic Workout: Scenario Planning, Design Thinking and Strategic Execution

World economic forum projected complex problem solving as one of the most important skillsets of top leader in this decade. Scenario planning is a system behind orchestrating plausible scenario in environment where everything is unpredictable, problems are often complex and at the same disruptions are unavoidable. In this module, leaders are going to learn how to formulate sophisticated problems using scenario thinking and planning while letting design thinking to keep them connected to the importance of empathy to solve our customers problem.

Objectives

By the end of the programme, you will have gained the following:

How scenario planners develop varying courses of action for a company to implement scenarios while taking into account potential business-related scenarios such as market changes, political changes, governmental regulations, supply chain problems, competitor product releases, personnel changes, and environmental events, among an almost infinite number of other possibilities.
How to respond to conditions more quickly and effectively, allowing the business to be more prepared for events that could cause risk or, alternatively, create opportunities that might be missed if the scenarios are not foreseen.

Outcome

Participants will learn the key steps to implementing a strategic workout in a complex and unpredictable environment.

Agenda/topics covered?

Develop components of a strategic plan through a scenario thinking approach
Advanced Brainstorming Techniques (Strategic Workout)
Identifying the driving forces and critical uncertainties
Develop plausible scenarios
Develop detailed action plans that support your organization’s strategy
Apply design thinking principles to the plan's layout to make it appealing to people, financially viable, and technically feasible
Manage the execution of strategic plans
Evaluate and reward performance in executing action plans and scenario charters

Duration: 2 days

Delivery mode: Classroom

Target audience

Managers and senior managers who are involved in the planning, design, and execution of strategies.

Project Management

Do you face the following challenges? People involved in the project seem to have different ideas about what the project is about - what is the final outcome and what value does it bring to the Stakeholders? Not being able to monitor progress effectively as there is no suitable tool to support that? Delays are not well anticipated until it becomes “in-the-face”, which is too late for remedial actions for preventive actions? Stakeholders are unhappy that you are firefighting to manage perception of bosses?

This course is aimed at providing you with a fundamental understanding of the concept of project creation, management, reporting and stakeholder management.

Objectives

By the end of the programme, you will be able to:

Craft a project plan with which you can monitor and report on its progress
Execute basic project management steps
Identify and track issues and risks
Prepare project progress report for upward reporting
Manage stakeholders during the entire project

Outcome

Participants will able to start applying project management tools to guide their planning, monitoring and execution.

Agenda/topics covered?

What is Project Management all about
Value-based project management
From objective to plan
Work Breakdown Structure (WBS)
Milestone planning
Dependencies
Time/Effort concepts
Project monitoring & status reporting
Project team structure
Stakeholder analysis & engagement plan

Duration: 1 day

Delivery mode: Classroom

Target audience

Senior executives, managers and senior managers who are managing projects

Ace Leadership Masterclass Foundation

This module is going to lay one of the most practical, inspiring, systematic approach to what it takes to earn genuine leadership honour where leaders comprehend why their thoughts, actions and words have the power to affect a great change far beyond themselves. In this two microlearning blocks, leaders will understand the first 6Cs of Leadership, key differences between leadership and management, and different hats of the leader.

Objectives

By the end of the programme, you will be able to:

Understand the fundamentals of adaptive modern leadership
Distinguish between the roles of leaders and managers
Learn steps to earn respect over mere honor as a leader
Grasp the essential variables in the leadership journey.

Outcome

Participants will be able to avoid overutilization and underutilization of their roles as leaders and managers, learn how to transition from one to the other, and simply learn how not to sever your legacy, your team, and your leadership career.

Agenda/topics covered?

Fundamentals of Adaptive Modern Leadership.
The hats of the leaders vs. managers
The steps to becoming a leader whom people respect more than honour
The passages of leaders and the three primary variables

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Managers, Senior Managers

Addressing Performance

Addressing an employee performance issue is never an easy task. It is considered a crucial conversation that cannot be ignored. This module is designed to guide trainees on how to manage someone who shows underperformance and an underperformer in 6 carefully designed scripts formulated by best-in-class tips on what and how exactly todo and to be said. Addressing performance needs to always be done with empathy without lowering the bars.

Objectives

By the end of the programme, you will be able to:

Equipped with skills to navigate crucial conversations effectively, transitioning from regular dialogue to impactful discussions
Able to maintain productivity, set expectations, manage exiting gracefully, and preserving relationships

Outcome

Participants will be able to prepare, enter, stay productive, and exit a crucial conversation gracefully without creating an unnecessary enemy for themselves.

Agenda/topics covered?

How a conversation will turn into a crucial conversation
How to have a curricula conversation
How to keep it as a productive dialogue
How to raise the bar and reinstate what you expect or wish
How to exit the crucial conversation
How to not create an enemy along the way.

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Managers, Senior Managers

Inclusive Leadership

Genuine leadership is not conferred by title or location in the executive suite. It happens through extensive knowledge, hacks and techniques that very few leaders are equipped with. In this module leaders are going to learn how to practically merge and apply the 5 Levels of Leadership by John C. Maxwell and the 6 leadership passages of Ram Charan's Leadership Pipeline into an actual People Development scenario.

Objectives

By the end of the programme, you will be able to:

Navigate the 5 levels and passages of leadership
Transition from directive to relational leadership, achieving results, fostering growth
Earn respect of your people and sustain leadership effectiveness

Outcome

Participants will be able to understand where they are right now and where they need to head in their leadership journey, as well as practical techniques to move up the ladder.

Agenda/topics covered?

5 levels of leadership 5 passages of leadership
How to Move from Right to Relationship
How to Move from Relationship to Result
How to move from Result to Reproduction
How to Move from Reproduction to Respect
How to stay up there

Duration: 1 day

Delivery mode: Classroom

Target audience

Managers, Senior Managers

Team-Centric Leadership

Trust is the foundation for effective, productive and creative teamwork. Trust develops over time. In this module, leaders will be discovering lessons from the Japanese concept of HORENSO which has been utilized for centuries to build Transparency, Teamwork and Trust. Then, we will dig through the 5 Dysfunctions of the Team by Patrick Lencioni while combining it with Thomas Kilmann's Conflict Management styles and resolutions.

Objectives

By the end of the programme, you will be able to:

Apply practical strategies to combat team dysfunctions, including building trust, managing conflict, fostering commitment, establishing accountability
Prioritise collective results through fostering a cohesive and high-performing team environment

Outcome

Participants will be able to self-assess, recognise, and solve the biggest challenges of building a trust-based team and build a systematic approach around teamwork.

Agenda/topics covered?

Practical strategies to fight the five dysfunctions of the team
Strategy #1: Building Trust
Strategy #2: Dealing with Conflict
Strategy #3: Enforcing Commitment
Strategy #4: Creating Accountability
Strategy #5: Focusing on Group Results

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Managers, Senior Managers

Be Well Together

These times of great uncertainty significantly impact our day to day lives and ways of working. Trying to adapt to the changes, both at work and at home, coupled with new pressures can increase feelings of stress as we struggle to find the right balance between work and other responsibilities.

The effects of stress are well recognised. It can leave us feeling tired, anxious, lacking in creativity and affects our mental and physical health. But we can also learn ways to renew our energy that will support our overall wellbeing, even during these challenging times.

Objectives

By the end of the programme, you will be able to:

Know how to manage the 4 dimensions of energy
Explore ways to build good self-care habits
Know how to spot signs of mental wellbeing challenges in teams
Know what to do when your team members have mental wellbeing challenges

Outcome

Participants will be able to adjust their approach to maintaining their wellbeing

Agenda/topics covered?

Introduction Four dimensions of energy
Wellbeing tips in each of the four dimension of energy
Mental Health Spectrum
Spotting the symptoms of team members who face mental health challenges
How to show genuine care and support to teams
Tips for teams’ wellbeing

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Emotional Intelligence for Transformational Leadership

Emotional intelligence brings a new dimension to leadership, transforming relationships for lasting impacts and outstanding results. As change belongs to daily business, leaders need to become resilient to change and influence others to follow them despite sometimes difficult circumstances, hence a greater need for emotional intelligence.

This program starts with going behind the scenes of our emotions, understanding the biological and neurosciences phenomenon at play, then raising personal awareness on our own triggers towards emotional outbursts. Moving from self to others, we uncover how to decipher behaviours and to find a common agreement on each person’s needs and emotions, before moving forward together.

Objectives

By the end of the programme, you will be able to:

Anticipate and avoid emotional breakdowns
Deal with people labelled as “difficult” team members
Manage and prevent conflicts
Leverage emotional information for better decision making
Communicate more effectively, even when stakes are high
Navigate change with more serenity and inspire others
Create a positive work environment and high team morale
Cast a vision for shared objectives, that attract, inspire and motivate

Outcome

Participants will learn to adjust their approach to communicate, motivate and care for their team

Agenda/topics covered?

Self-awareness: “Why am I reacting this way?”
Self-management: “How would I react to the best version of myself?”
Social-awareness: “Why are they reacting this way?”
Relationship management: “What can we do best together?”
Transformational Leadership

Duration: 2 days

Delivery mode: Classroom

Target audience

Managers Senior Managers

Unconscious Bias

Our unconscious preferences and biases impact everything we do, say, think and feel and can cause discrimination regardless of our intent. But we all have an opportunity and responsibility to take action. The statements above are a common one - let's learn how to go about this wisely.

Objectives

By the end of the programme, you will be able to:

Realise the impact of biases (though it's completely natural) on your team morale and productivity
Look at the ways you can take action to mitigate these biases

Outcome

Participants will learn ways to mitigate unhelpful biases towards their team and others.

Agenda/topics covered?

Different Types of Biases
Biases that one may experience throughout their career, from recruitment, growth opportunities, to promotions
Impact of biases
Ways to manage biases

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Emotional Intelligence for Daily Success

Delving into the core principles of emotional intelligence, this course empowers individuals to understand and regulate their emotions effectively, communicate empathetically, and build stronger relationships. Through interactive exercises, real-life scenarios, and practical strategies, participants cultivate a heightened self-awareness and learn to harness emotions as a powerful tool for achieving daily success in all facets of life.

Objectives

By the end of the programme, you will be able to:

Understand what emotional intelligence is and is not
Be able to describe the emotional intelligence framework
Learn and apply strategies to develop greater emotional intelligence

Outcome

Participants will be bale to apply strategies to grow self-awareness, self-management, social awareness, and relationship management capabilities for greater emotional intelligence

Agenda/topics covered?

The ‘What’ and ‘Why’ of emotional intelligence
Indicators of high and low emotional intelligence
Daniel Goleman’s emotional intelligence framework
Self-Awareness
Self-Management
Social Awareness
Relationship Management

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives

Communication Essentials

This session will provide you with the essential skills on communicating, questioning and listening that you can pick up and apply in your day to day work.

Objectives

By the end of the programme, you will be able to:

Understand principles of listening with your body, mind and heart
Be able to communicate clearly with stakeholders and with teams
Apply tools to communicate effectively in writing

Outcome

Participants will be able to apply communication tools and overcome challenges in communication, and able to listen well in any given scenario and apply questioning skills to clarify further

Agenda/topics covered?

Communication tools
Communication challenges
Role play
Listening with your body, mind and heart
Discussion on application of skills
Powerful questions

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives

Personal Effectiveness

This course is designed to equip executives with the essential tools to excel in three key areas: Time management, professionalism, and resilience. Participants learn to identify their strengths, overcome obstacles, and adopt effective strategies for personal growth and success. With a focus on self-reflection and action planning, this course empowers individuals to enhance their productivity, resilience, and overall effectiveness in various aspects of life.

Objectives

By the end of the programme, you will be able to:

Understand key principles of effective time management for greater productivity
Understand ownership as a key part of personal leadership
Apply strategies to manage the different energy sources we have

Outcome

Participants will be able to apply tools to effectively manage time for greater productivity, practice good habits that display professionalism, and take care of personal wellbeing for greater overall effectiveness

Agenda/topics covered?

Key principles of effective time management
Time management tools
Own your development and growth: Growth mindset & Learning agility
Owning your work and “zero follow-up”
Managing our energy sources

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Executive, Senior Executives

Professional Branding

In today’s world, people DO judge a book by it’s a cover and when the look doesn’t fit the description, the domino effect does take a toll on how people around you misjudge your capabilities. This half day session helps you to understand how best to CONSISTENTLY have presence when serving your clients well.

Objectives

By the end of the programme, you will be able to:

Understand the impact of professional image and branding
Discover your intended perception and pointers of how to get there
Understand your body proportions and color suitability to further enhance your impression and create a strong impact
Understand how body language can help with the outcome intended in meetings, networking sessions or even in closing a deal

Outcome

Participants will be able to understand how to enhance their impression and branding

Agenda/topics covered?

Integrating the Company’s Brand DNA
My Present, Future & Aspirations
Appearance Strategy
Building Rapport at the Workplace

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Lasting Impressions

Regardless of your position in the company, you are the immediate representation of the company to the outside world. Therefore, it is of great importance that you represent your company well. This programme takes you through the details of professional branding and important business etiquette skillsets, so that you are able to build a solid good impression for the company. We know that it takes less than 7 seconds to build a good impression and that there will not be a second chance to make a first impression.

Objectives

By the end of the programme, you will be able to:

Understand how to dress in a professional setting
Learn business etiquette skillsets for internal and external communications.

Outcome

Participants will be able to understand how to create a lasting impression with those they meet

Agenda/topics covered?

Integrating the Company’s Brand DNA
My Present, Future & Aspirations
Appearance Strategy
The Art of Small Talk
It's What You Don't Say That Matters
Building Rapport at the Workplace
Dining Ettiquettes

Duration: 1 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Problem Solving and Decision Making

The participants have challenges in their everyday work and must learn to cope with them since they affect how work is done, lower their output and results. Agile refers to these challenges as scenarios. In agile method, we bring participants through a journey of turning “challenges” into "scenarios" and "opportunities". This will help to shift their mindsets towards a more positive, creative, and empowered approach to addressing their challenges, leading to better outcomes and fostering a more collaborative and innovative environment.

Objectives

By the end of the programme, you will be able to:

Have increased confidence level in framing problems and taking positive steps in working towards a solution
Have a structured decision-making process and mindset will immediately boost managers’ job performance, improve managerial skills

Outcome

Participants will learn about agile problem-solving, design thinking, strategic decision-making, and the science of execution

Agenda/topics covered?

Problem-solving foundation
Conversion of problems into scenarios and opportunities
Root cause analysis to identify the key challenge
Mind mapping to illustrate the opportunities
Down selection to decide which path to take
Impact certainty matrix to identify the priorities
Pay off matrix to finalise the innovation needs to be made
Hedgehog circles back to finalise business strategies
4 disciplines of execution

Duration: 1 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Consultative Selling

Consultative selling addresses the sales situation in a diagnostic or solution selling mode. It is the method of cooperating or collaborating with the customer to solve their business needs and problems with your solutions. Because it avoids old-fashioned manipulative sales techniques and strategies, consultative selling is particularly well suited to a business-to-business, high value business-to-consumer, business technology, financial and professional sales environment.

Objectives

By the end of the programme, you will be able to:

Understand the concept of consultative selling
Embrace the importance of being customer-centric in a selling approach
Enhance sales communication skills with customers in a sales call in order to maximise sales return
Equip participants with consultative selling mindset and skills
Enhance objection handling skills

Outcome

Participants will be able to use a customer-centric approach to sell more effectively

Agenda/topics covered?

Principles Of Consultative Selling
Understand My Customers
Sales Call – Unveiling the Sales Call Process
Handling Common Customer’s Concerns
Role Play

Duration: 2 days

Delivery mode: Classroom

Target audience

Executives to managers who needs to portray a customer-centric approach in selling

L&D Series: Designing Effective Learning Solutions Part 1

As learning and development professionals, designing learning solutions that deliver effective knowledge and skills transfer is our true north. Do you want to make your classroom training digital but keep your learners engaged at the same time? Through this programme, you will be equipped with the necessary thinking process to design and prepare curriculum to meet the training need, starting from high level analysis to detailed creation of materials.

Objectives

By the end of the programme, you will be able to:

Know your role as a Development Consultant
Know how to design a learning solution that is effective to bridge a performance gap
Know the different ways to do a Performance Needs Analysis
Be able to prepare an Executive Summary
Be able to prepare a Macro
Be able to prepare a Micro
Know how to design an Impact Survey

Outcome

Participants will be able to design an effective learning solution to address a performance gap.

Agenda/topics covered?

Your role as a Development Consultant
Understand the big picture of business needs
Performance Needs Analysis
Executive Summary
Macro
Micro
Impact Survey

Duration: 1.5 day

Delivery mode: Classroom

Target audience

New L&D specialists

L&D Series: Designing Effective Learning Solutions Part 2 - Designing a Digital Learning Experience

Do you want to make your classroom training digital but keep your learners engaged at the same time? Through this programme, you will start by putting yourself in your learners' shoes. Learn how to use a step-by-step digitisation template to review and redesign your existing curriculum to an engaging digital solution with better learner experience. This interactive programme also equips you with the capability to create effective digital content such as videos and bite-sized elearns.

Objectives

By the end of the programme, you will be able to:

Understand the importance of digital learning experience
Know how use the digitisation template to design a learning experience that is engaging for learners
Be equipped with the knowledge on how to create effective videos
Be equipped with the ability to design and author a bite-sized elearns using a simple elearning authoring tool

Outcome

Participants will be able to apply basic principles of creating a digital learning experience and skills to create learning content

Agenda/topics covered?

Learning Experience Design
Create effective video learning
Develop effective bite-sized elearn
Final round
Tying it all together
From simulation to real life

Duration: 0.5 day

Delivery mode: Classroom

Target audience

L&D specialists

ADAPT Leadership

Understanding the times we live in and making sense of current global trends separates the people managers from corporate leaders.

Objectives

By the end of the programme, you will be able to:

Recognise the global challenges and megatrends that affect businesses
Distinguish between the trends that are irrelevant and trends that present opportunities
Define one insight shared by industry thought leaders

Outcome

Participants will be able to identify and evaluate opportunities or gaps in relation to megatrends

Agenda/topics covered?

Megatrends and Global
Goals Global Leaders concern
Thought Leader Insights
Leadership reflections

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Senior Managers, Heads of Departments

Futures Thinking for Leaders

The future is not something that just happens to us. The future is something we make. With futures thinking, spot opportunities for innovation and invention faster, and gain the skills and confidence to help you become someone who makes the future.

Objectives

By the end of the programme, you will be able to:

Define what futures thinking is
Identify and describe a signal of change
Forecast future scenarios and devise an initial plan

Outcome

Participants will be able to distinguish signals of change and apply futures thinking to plan ahead

Agenda/topics covered?

How Futures Thinking Prevents ‘future shock’
Futures Thinking in Enabling Mental Flexibility
How to Analyse Signals of Change
How to Forecast Future Scenarios
Using Signals, Drivers and Forecasting as a Launchpad for Strategic Planning

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Senior Managers, Heads of Departments

Performance Consulting

An introduction to performance consulting methodologies with a focus on the problem definition and the performance analysis phase

Objectives

By the end of the programme, you will be able to:

Understand the strengths and liabilities associated with various models of consulting
Begin using PwC’s Consulting Model to identify and solve problems
Be able to use a performance analysis framework to assess performance gaps and interventions

Outcome

Participants will be able to adopt a consulting mindset in analysing and presenting insights for clients

Agenda/topics covered?

Developing a consulting mindset
Models of consulting
Stakeholder analysis
Presenting as a valued business partner
Questioning techniques
Creating insights from analysis

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Time Management

To maintain personal effectiveness, professionals must manage their most precious commodity; time. This session helps you understand principles of effective time management and to provide a platform for you to discuss application of this skill in your day-to-day work.

Objectives

By the end of the programme, you will be able to:

Understand key principles of effective time management for greater productivity
Understand the difference between ‘Important’ versus ‘Urgent’, and how to minimise ‘time wasters’
Learn tools to manage time more effectively

Outcome

Participants will be able to apply time management principles and tools for greater productivity

Agenda/topics covered?

What is time management
Interruptions kill productivity
3 principles for productivity
Time management tools
Important vs. urgent
Time wasters
YMM (Your Morning Mindset)

Duration: 0.5 day

Delivery mode: Classroom

Target audience

Employees of any level or function

Critical Thinking

This training is designed for managers on how to develop critical thinking in their teams. It starts with the manager understanding the key concepts of critical thinking, recognising the importance and potential barriers of critical thinking at work. Managers will be equipped with key steps in critical thinking that can be used together with other analysis and coaching tools to engage team members to think critically.

Objectives

By the end of the programme, you will be able to:

Develop characteristics of a critical thinker as a leader
Apply the key principles of engaging learners to think critically
Develop in team members the habits of making reasonable, rational defensible choices