HR & Leadership Academy

Leadership skills to position your organisation for success.

Our programmes

Agile Professional Certification

Agile's popularity has exploded over the last decade, but there are still many misconceptions and misunderstandings when it comes to Agile (Have you ever heard someone tell you that Agile only works in Tech work?). This interactive course aims to dispel the myths and give participants a robust understanding of Agile. This 2-day programme involves hands-on learning and a case study that ties all the theory together, to give participants a feel of what an Agile project really is!
 

Objectives

This course aims to provide participants with a fundamental understanding of the Agile mindset and common practices (specifically Scrum and Kanban). Upon completion of this course, participants will be able to bring Agile Ways of Working into their day-to-day work.

Outcome

Participants who demonstrate an Agile mindset and have actively participated over the two days will be certified as ICAgile Certified Professionals.

Agenda/topics covered?

Agile Values & Principles, Scrum, Kanban, Planning & Estimation, Customer-Centricity, Team Inception, Opportunity Canvas, User Stories, Product Backlog

  2 days

  Classroom

Target audience

Anyone and everyone who wants to learn how to work in a more efficient way, and who wants to learn more about Agile. This course is the best way to start your Agile journey!

Change Management 101

Delivering real, sustainable change

Organisations that put their people at the heart of change are measurably more likely to deliver successful outcomes.

Success in business can hinge on strategic agility and the ability to execute. Solid strategies, processes and technology alone may not deliver results. It takes people to accept, adopt, drive, and sustain the change that helps realise tangible impact. Getting the best from people at every level when there is constant change is one of the keys to sustainable competitive advantage.
 

Objectives

By the end of the programme, you will be able to:

  • Understand the key principles of how to make change stick
  • Understand and apply the key elements of change management such as change impact assessment, stakeholder engagement and communications, change readiness assessment, training, go-live support and benefits management 
  • Develop and manage a holistic change management plan for any project or transformation programme
Outcome

Participants will be able to design, plan, implement an effective change management programme.

Agenda/topics covered?
  • Welcome & Introductions
  • What is Change Management and why is it important
  • Key Guiding Principles of Change Management
  • Element #1: Change Impact Assessment
  • Element #2: Stakeholder Engagement and Communications
  • Element #3: Change Readiness Assessment
  • Element #4: Training
  • Element #5: Go-Live Support
  • Element #6: Benefits Management
  • Pulling it all together: A Change Management Plan

  1 day

  Classroom

Target audience
  • Executives
  • Senior Executives
  • Managers and Senior Managers who are involved in projects and transformation programmes

Coaching for Excellence

As a coach, you play a very important role in developing your people and supporting them in their growth journey as a professional. But what does that role entail? What skills do you require? How do you handle different situations with your coachees?

Join the session to find out more.
 

Objectives

By the end of the session, you will:

  • understand your roles and responsibilities as a coach
  • have a right mindset
  • enhance and sharpen your skills to engage your coachee in quality conversations
  • be able to overcome some challenges you may face
Outcome

Participants will know what it takes to build trust and engage your coachee for a positive outcome.

Agenda/topics covered?
  • Welcome and Introductions
  • Your role as a coach
  • Mindset and skills
  • 3 models
  • Dealing with coachees of different social styles
  • Scenarios and feedback
  • Challenges and how to overcome them

  0.5 day

  Classroom/Virtual

Target audience

Team leader who is keen to maximose the potential of your coachees.

Design Thinking & Innovation

Design Thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind. SMEs are increasingly frustrated with the complex problems they are facing and having limited options for how they can solve them. Design Thinking offers a fresh, innovative approach to how to do this. Design Thinking puts together creativity and empathy within organisations to create diverse options for solving problems. It combines existing knowledge, new human centered insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes and challenged to have a minset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.
 

Objectives

By the end of the course, the participants will:

  • Be able to understand users’ needs 
  • Build solutions based on those needs
  • Know what is the Design Thinking process and its mindsets
  • Use Design Thinking to explore new ideas and experience
  • Apply Design Thinking to a problem
Outcome

Participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products/services/experiences that are not only memorable but also meaningful at the same time.

Agenda/topics covered?
  • Welcome & introductions
  • What is Design Thinking 
  • Problem statement
  • Empathise
  • Define
  • Ideate
  • Prototyping 
  • Test
  • Applying Design Thinking to your problem

  2 days

  Classroom/Virtual

Target audience
  • Executive, Senior Executives, Manager, Senior Manager who are seeking creative ways to solve problems

Giving & Receiving Feedback

Are people comfortable giving you feedback? Do you find it hard to give others feedback? How can you structure your feedback so the message gets across?

If you have these questions in your mind and are keen to know how to respond to them, you will find this workshop useful for you. It will further enhance your skills in both giving and receiving feedback efectively. You owe it to yourself to seek feedback from others and you owe it to others to give them feedback so that all can continue to grow to be a better leader.
 

Objectives

By the end of the programme, you will be able to:

  • know what effective feedback is
  • know how to give feedback effectively
  • know how to make it easy for others to give feedback to you
Outcome

Participants will be able to give and receive feedback effectively.

Agenda/topics covered?
  • Welcome & Introductions
  • What is effective feedback?
  • 3 models to giving feedback
  • How to receive feedback?
  • What can you do to encourage others to give you feedback?
  • Real scenarios
  • Conclusion

  0.5 day

  Classroom/Virtual

Target audience

Senior Executives and Managers who work in teams and desire for all in the teams to be able to give and receive feedback effectively.

HR of the future

HR is going through a major transformation due to impact of digital, changing demography, and now COVID. Are HR leaders prepared to manage the future challenges thrown at them so that they can manage their team and the larger human capital requirements to meet business objectives.
 

Objectives

By the end of the course HR leaders will be aware of:

  • Trends impacting the Human Capital 
  • Upcoming HR tech across the employee lifecycle
  • New skills required for the HR function
  • New operating model and structure for HR
Outcome
  • Participants will know what tactical changes they need to do in their HR function and what skills they will need for the future.
  • Some practical tips on enhancing/optimising their HR tech
Agenda/topics covered?
  • What is the HR of the future 
  • How Technology is going to change HR 
  • What behaviours need to change to operate in the new norm
  • How can you change your current HR function to suit the new requirements
  • What essential technologies you need across the HR value chain
  • Essential next steps for future readiness

  0.5 day

  Classroom/Virtual


Target audience
  • Exucutives and top leadership in the HR function

L&D Series: Designing Thinking for L&D

Design Thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind.

L&D professionals are often said to be too "textbook" in the solutions that are proposed to the business. Design thinking offers not just a fresh, innovative approach to do this, but more importantly, it focuses on the end users' needs in mind; involving the users during the design of the solution. It combines existing knowledge, new human centered insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes and challenged to have a minset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.
 

Objectives

By the end of the course, the participants will:

  • Be able to understand business users’ needs 
  • Build learning solutions based on those needs with users inputs
  • Know what is the Design Thinking process and its mindsets
  • Use Design Thinking to explore new ideas and experience
  • Apply Design Thinking to a problem
Outcome

Participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products/services/experiences that are not only memorable but also meaningful at the same time.

Agenda/topics covered?
  • Welcome & introductions
  •  What is Design Thinking 
  •  Problem statement
  •  Empathise
  •  Define
  •  Ideate
  •  Prototyping 
  •  Test
  •  Applying Design Thinking to a learning & development problem

  2 days

  Classroom/Virtual

Target audience

L&D professionals who are seeking creative ways to solve problems.

L&D Series: Facilitating Virtual Classrooms

This is a very interactive and hands-on session to help participants run vitual classroos effectively.

"How do I play my role effectively? What's important? What's different as compared to running a face-to-face session? How do I keep the learners engaged in a virtual classroom? What are the challenges and how do I overcome them?"

If you have these questions, this session is for you.
 

Objectives

By the end of the session, you will:

  • know the mindsets and behaviours needed to be an effective virtual classroom instructor
  • know the challenges faced in running virtual classrooms and how to overcome them
  • be able to engage your audicne by using the different virtual training functions
Outcome

Participants will be able to facilitate virtual classrooms effectively.

Agenda/topics covered?
  • Introduction
  • Definition and Features of virtual classrooms
  • Tips for instructors in managing virtual classrooms: before, at the start, during, ending and after the session
  • Demonstration of tools: WebEx training centre, gmeet, slido
  • How to manage interaction in virtual classroom (8 functions)

  0.5 day

  Classroom/Virtual

Target audience
  • Trainers who need to run virtual classrooms.
  • Pre-requisite: The participants should already have basic instructing skills.

L&D Series: Flip your classroom - Designing a Digital Learning Experience

Do you want to make your classroom training digital but keep your learners engaged at the same time?

Through this workshop, you will start by putting yourself in your learners' shoes. Learn how to use a step-by-step digitisation template to review and redesign your existing curriculum to an engaging digital solution with better learner experience.

This interactive workshop also equips you with the capability to create effective digital content such as videos and bite-sized elearns.
 

Objectives

By the end of the workshop, you will:

  • Understand the importance of digital learning experience 
  • Know how use the digitisation template to design a learning experience that is engaging for learners
  • Be equipped with the knowledge on how to create effective videos
  • Be equipped with the ability to design and author a bite-sized elearns using a simple elearning authoring tool
Outcome

Participants will be able to reimagine their learning experience design for their classroom training and convert them into even more engaging digital solutions.

Agenda/topics covered?
  • Learning Experience Design
  • Create effective video learning
  • Create effective bite-sized elearn"

  1.5 days

  Classroom/Virtual

Target audience

Course designers, trainers, L&D professionals or anyone who needs to design effective learning solutions.

L&D Series: Instructor Training Workshop

This workshop emphasise the importance of the role an instructor plays.

It equips you with the right mindset and the many skills needed to be an effective instructor, beyond presentation and facilitation skills. It's about your ability to birng out your passion, enthusiasm, conviction and focus to maximise the participants' learning.

You will learn how to create a safe environment, make your audience feel engaged and run an effective, memorable and fun learning session.
 

Objectives

By the end of the workshop, you will:

  • know the importance of your role and what it takes to be an effective instturctor
  • be familiar of the adult learning theory, the learning cycle and learning styles
  • be able to present more confidently
  • be able to facilitate discussions and conclude well
  • know the various preparations needed to ensure you run an effective face-to-face or virtual learning session
  • be able to deliver and manage learning activities effectively
Outcome

Participants will be able to play their roles as an instructor effectively.

Agenda/topics covered?
  • Orientation to Adult Learning
  • Characterics of an effective instrucot
  • Presentation skills
  • Presentation and feedback
  • Facilitation skills
  • Running group exercises
  • Facilitation virtual classroom
  • Preparation
  • Participants delivering and managing learning acitivies with feedback
    • Learning review and summary
    • Active listening
    • Using visual aids
    • Games and quizzes
    • Energisers
    • Role play and case studies
    • Open discussion and questioning skills
    • Making learning stick
    • Evaluation
    • Conclusion 

  2 days

  Classroom/Virtual

Target audience
  • New instructors

Presenting with impact

Delivering an effective presentation is not just about being able to get your message out. You haven't really succeeded until your audience takes the message in! This programme combines theory with significant practice to provide you with the skills to plan for a presentation, and then deliver it in an effective and impactful way.
 

Objectives

By the end of the programme, you will be able to:

  • Prepare a presentation to effectively deliver a message to an audience that is appropriate to their needs
  • Demonstrate command of an audience through appropriate techniques to drive engagement
  • Mitigate potential risks that may arise during a presentation
Outcome

Participants will be able to deliver a message in an impactful way so as to elicit an appropriate response from the audience.

Agenda/topics covered?
  • Introduction 
  • Skills and Drills
  • Risks and Complexities
  • Team presentations
  • Think on your feet
  • Story telling
  • Presentations with feedback

  1 day

  Classroom/Virtual

Target audience
  • Executive, Senior Executives, Managers and Senior Managers who need to convey an idea and maximise their impact in front of an audience.

Problem solving

Ability to solve problems is one of the capabilities that most employers look for in their employees at all levels of seniority.

The prevalence of managers and executives not being able to find solutions to problems individually and as a team is often cited as source of frustration at at times bottleneck SMEs. Fortunately, this is a skill that can be nurtured with training and practice.
 

Objectives

At the end of the training, participants will be able to take a problem through a structure and analytical approach from beginning to end using a suite a tools. They will also be able to apply this problem solving method either individually or as a team.

Outcome

Increased confidence level in framing problems and taking positive steps in working towards a solution.

Agenda/topics covered?

During the training, we will introduce the participants to a set of tools that will take them from root cause analysis, to solutioning, which includes the ability the express the outcome in high level milestone plan. In addition, we will also take then through essentials skills such as stakeholder analysis, rapport building and planning an effective meeting. Our approach is not only hands on, but also engaging with the participant actively interacting with one another as they would like real life problem solving situations.

  1 day

  Classroom/Virtual

Target audience
  • This course is intended for people who need to solve problems that often non-simplistic in nature.

Think On Your Feet

The most frustrating moments are those during which you feel that you have so much to offer in a meeting, a conversation or even a short phone call with a client. You did not anticipate the question to come your way. You did not expect to be put on the spot (at least it felt that way). But you know you have the answer but do not know how to put it across! Moments like these, you need a framework, a method, a process that you can use to package your knowledge, experience and insights into an impactful delivery. Think Of Your Feet offer a way forward.
 

Objectives

By the end of the event, the learners will be able to handle questions, contribute to meetings and prepare talks and presentations tailored to listeners.

Outcome

At the end of the training and with sufficient practice, you will be more confident in communicating in a conversation and fielding questions that come your way.

Agenda/topics covered?

A series of frameworks to package your message, techniques to improve your effectiveness, how to refocus the conversation to the heart of the issue, bring the conversation to the level relevant to your listener, a quick and easy to use tool to focus on listener's perspective and much more.

  2 days

  Classroom

Target audience

You have a lot to give but could never do it right and with confidence. It is too overwhelming and uncomfortable to do so. You'd rather not speak up than risking embarassment. This is for you.

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Contact us

Jennifer Chang

Jennifer Chang

Partner, PwC's Academy, PwC Malaysia

Tel: +60 (3) 2173 1828

Hsern Wei Ling

Hsern Wei Ling

Head of PwC's Academy, PwC Malaysia

Tel: +60 (3) 2173 0737

Yanti Abd Rahman

Yanti Abd Rahman

Senior Manager, PwC's Academy, PwC Malaysia

Tel: +60 (3) 2173 0213

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