New world. New skills.

Everyone should be able to live, learn, work and participate in the digital world.

The accelerating pace at which technology is developing has impacted businesses and our daily lives. One area that continues to experience rapid change? Jobs. We see new roles being created, while others fade out. The gap between the skills people have today and the ones needed for tomorrow is growing at an unmatched rate, and it will continue to widen if nothing is done.

We believe the need to upskill is a critical issue that deserves considerable attention. That’s why the PwC global network is investing US$3bn that will go towards upskilling over the next four years.

At PwC Malaysia, our people are our greatest assets, and we’ve invested in training to ensure they are prepared for the future of work. But our commitment to upskilling doesn’t stop there. It extends to helping other organisations identify and address the challenges within their workforce, and reaching underprivileged communities who may not have access to upskilling opportunities.

That’s how we hope to bridge the digital divide.


77% of adults

would learn new skills now or completely retrain to improve their future employability

Only 33% of workers

are given many opportunities to develop digital skills outside their normal duties


believe ‘automation presents more opportunities than risks’ .

>34% of adults

without education or training beyond secondary school say they are not learning any new digital skills

Source: Upskilling hopes and fears - PwC's global survey on technology, jobs and skills

Upskilling is more than just providing access to training.

Upskilling: Bridging the Digital Divide

Why is upskilling for a digital world a priority for society, organisations and governments? Academics, NGOs, policymakers and business leaders share their views.

Duration: 00:01:18

Watch the full video here

How to start upskilling

Upskilling is not just about digital skills. While there is an increase in demand for skills like data analytics and coding, for example, soft skills such as curiosity, innovation and adaptability are equally important. Building a culture that will support this environment will be foundational to an organisation’s upskilling journey. 

To upskill, we believe organisations should place strategic focus on:


Identifying skills gaps and mismatches

Assess the current environment and challenges. Identify the size and nature of an organisation’s skills gaps and mismatches, where to start and what to prioritise.

  • Define future workforce and understand the impact of automation

  • Assess current workforce capabilities

  • Understand the organisational culture

  • Identify skills gaps, mismatches and role adjacencies

  • Validate the case for change


Building a future-proof skills strategy

Build strategic plans to deal with the skills gaps which have the most impact on delivering business value.

  • Rapidly review and refresh upskilling strategy

  • Make inclusion a priority

  • Improve effectiveness of learning organisation & tech

  • Test strategic alternatives and scale best-performing programmes


Laying the cultural foundation

Use culture as the bedrock of an organisation’s upskilling efforts.

  • Create a cultural shift and the right behaviours

  • Inspire citizen-led innovation

  • Nurture physical vitality and mental wellbeing


Developing and implementing upskilling

Create and deploy programmes which harness the organisation's culture and use key behavioural economics principles to deliver the right learning experience and rapid results.

  • Create buy-in and align rewards and incentives

  • Free up time for learning

  • Design for an engaging learning experience

  • Build digital understanding

  • Focus on targeted personal transformation journeys

  • Deliver training

Evaluating return on investment

Measure the return on investment from upskilling programmes.

  • Measure return on learning investment

  • Track employee engagement

  • Benchmark the L&D function

Insights on upskilling

Want to know more about upskilling? Check out our publications below. 



Upskilling our communities

The opportunity to upskill shouldn’t be limited to a select few, but open to all. This is especially true as the world continues to respond to the impact of COVID-19. To narrow the digital divide among our youth, we’ll be working towards ensuring students aren’t left out of the equation. Scroll down to read about our initiatives so far.


Komuniti Guru Digital Learning+ (Upskilling teachers)

Before COVID-19, we recognised that cultivating digital skills and a digital mindset among our youth was much needed to help them meet the demands of future employers. The pandemic has since placed greater emphasis on this urgency, as evidenced by the shift from physical classrooms to digital ones in recent months. To equip students for the new world, we knew we had to first reach those with the ability to make a direct impact on them: teachers. 

In line with our belief that everybody from all corners of the community should have the opportunity to upskill, we’ve collaborated with Arus Academy to help teachers across Malaysia reimagine education. Our pilot programme, launched on 29 June, aims to empower teachers in delivering effective lessons remotely through the strategic use of various digital platforms. 

This will not only nurture skills like resilience, flexibility, creativity and critical thinking, but also ensure the creation of exciting and interactive lesson plans that will succeed in engaging students.

At present, we have 54 teachers signed on, all of whom will undergo a series of virtual workshops on how to adapt their approach to teaching. Following the workshops, they will then be required to build teaching and learning materials based on the academic needs of their students. A total of 6 subjects is covered within the programme: Matematik, Sains, Asas Sains Komputer, Reka Bentuk & Teknologi, Sejarah, and Geografi for Form 1 to Form 3.

The 4-month programme has been designed by Arus Academy, with PwC Malaysia volunteers participating as facilitators in knowledge sharing sessions. It is supported by the education state departments of Kedah, Perlis & Sarawak.

Contact us

Nurul A'in Abdul Latif

Nurul A'in Abdul Latif

Markets Leader, PwC Malaysia

Tel: +60 (3) 2173 0935

Kwan-Sek Lim

Kwan-Sek Lim

Director, People and Organisation, PwC Malaysia

Tel: +60 (3) 2173 1053

Ong Khai Chiat

Ong Khai Chiat

Director, Risk Assurance Services, PwC Malaysia

Tel: +60 (3) 2173 0358

Indra Dhanu Dipak

Indra Dhanu Dipak

Director, People & Organisation, PwC Malaysia

Tel: +60 (3) 2173 1104

Mohd Arif Ibrahim

Mohd Arif Ibrahim

Government and Public Sector Leader, PwC Malaysia

Tel: +60 (3) 2173 0666

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