Foreword
Soo Hoo Khoon Yean
Managing Partner, PwC Malaysia
Like many other organisations, the past few years have posed considerable challenges for businesses, from geopolitical threats and supply chain disruption to environmental, social concerns and cyber risks. These have had a profound impact on our firm, our clients, and the communities around us. Despite the uncertainties that continue to linger after the pandemic, we have demonstrated steady and sustainable growth and resilience, anchored on our Purpose 'to build trust in society and solve important problems’.
The past two years, we achieved several significant milestones in delivering on our Purpose, including the establishment of the Acceleration Center in Kuala Lumpur (AC KL) and the launch of PwC's Asia Pacific Marketplace. The growth of PwC's Marketplace, from its inception in Malaysia in September 2021, and its expansion to economies in the Asia Pacific region are in line with our strategic focus on providing asset-based and managed services that integrate seamlessly with our traditional professional services.
In addition, we proudly welcomed our firm's first female Executive Chair, Nurul A’in Abdul Latif.
The latest edition of our Annual Report shares how we have evolved as a firm during these extraordinary times. It adheres to the principles of the Integrated Reporting <IR> Framework and the Global Reporting Initiative (GRI). In this edition, we continue to report on how we have utilised our capitals to achieve our business priorities and outcomes from our business activities as well as highlight our impact to different stakeholders.
The four priorities of our four-year strategic plan (2020–2024) shape how we deliver value to our clients, our people and the community:
Growth: Quality growth delivered as One Firm
Building trust and quality: A resilient and agile One Firm, delivering quality outcomes for clients and the business community, while impacting society in the areas of trust, ESG, education and digital
Future-ready: Building a diverse and inclusive culture for a future-ready workforce that is able to adapt to new ways of working and sustainably grow their careers
Digital: Embedding our digital strategy and promoting digital awareness and mindset throughout the firm
Throughout the year, we remained steadfast in our commitment to investing in our greatest asset—our people. Prioritising wellbeing, we enriched our employee assistance programme and initiated a comprehensive update to our Wellbeing programmes. As we continue to grow our business, we recognise that ongoing development is pivotal not only in building the talent needed for our operations, but also in upholding the highest quality standards for our clients.
Internally, as outlined in PwC’s global strategy, we have committed to achieving net zero greenhouse gas (GHG) emissions with 2030 goals, by reducing 50% of our Scope 1, 2 and 3 emissions. Further details about our carbon emissions, as well as our strategy and plans to reduce them, are provided in this report.
Delivering quality work is at the core of everything we do and lies at the heart of our network strategy, The New Equation. This reflects our dedication to helping organisations build trust and deliver sustained outcomes. Our 2023 Transparency Report affirms our continued commitment in driving a strong culture of quality and excellence.
In spite of challenges globally and locally, we approach the future with optimism, recognising that when a community of solvers work together, we can create meaningful impact among our clients, with our people and the wider society.
