Technology, Media and Telecommunications

Helping business leaders in the Technology, Media and Telecommunications (TMT) industries manage their complex businesses and capitalize on new windows of opportunity

Blurred lines

The lines between Technology, Media and Telecommunications are increasingly blurred with the much vaulted ‘convergence’ being today’s norm. Existing, competing and succeeding has fast become a daily challenge, with opportunities and risks emerging quicker than ever before. Disruptive business models, the emergence of newer technologies, the rise of emerging markets and the creation of new buyer segments have all led to the creation of more inclusive TMT industry.

Recurring trends of transformation, consolidation and investments in emerging technologies continue to demonstrate the rapid evolution within the TMT industry, which is also seeing increasing interest in digital assets from non-digital buyers. Companies are increasingly focusing on strengthening their innovation and digital capabilities, and automation is at the forefront. 

As TMT companies increase collaboration efforts, transform their workforce through technology, and nurture an innovative culture, there will be important risks and challenges to consider. The uncertainty of economic growth, disruption, data privacy breaches and cyberattacks on business information and systems, are top concerns for CEOs in the industry – and the majority have started taking action to prevent related crises. However, how TMT sustain growth amid convergence, increasing competition, and the threat of commoditisation remains to be seen.


About the TMT Practice

PwC industry professionals deliver consulting, tax and audit insights and advice to Malaysia’s leading TMT brands.

The depth and breadth of our capabilities means that we look at the business issues - not just at the accounting and auditing issues - while taking into consideration industry risks and challenges.

Managing evolving value chains, creating compelling customer experiences, managing risk, generating new revenue streams, executing your next deal - our experienced teams stand ready to help.

Learn more about our team.

Explore our capabilities and solutions

At PwC, we study and analyse the impact of market and regulatory trends and the effects on you, your business model and your market. Our expertise ranges from major overhauls across such things as your technology or organisational model; to providing point solutions to revenue or cost challenges.

Our key services include:

  • Malaysian Communications and Multimedia Commission (MCMC) revenue certification - Universal Service Provision (USP) contribution submission regulatory assurance
  • USP claim submission regulatory assurance
  • Revenue separation licence fee documentation support
  • Financial due diligence advice in mergers and acquisitions
  • Financial Reporting Standard (FRS) gap analysis and conversion advice as well as FRS training and workshops
  • IT risk assessment
  • Threat and vulnerability management
  • Business continuity management
  • IT review

Corporate Tax:

  • Corporate tax compliance with value added tax planning input
  • Tax efficient structuring involving cross border transactions, reviewing differences in tax treaties etc
  • Conduct feasibility studies and analysis of tax incentives and special incentive packages; this usually entails engaging with various authorities such as Ministry of Finance, Malaysian Industrial Development Authority and Ministry of International Trade and Industry
  • Stamp duty advice and planning
  • Transfer pricing planning, bench marking and documentation
  • Conduct risk assessment and health check on tax positions adopted
  • Addressing tax issues and assisting companies during tax audit and tax investigations

Indirect Tax:

  • Assisting with Goods & Services Tax (GST) implementation
  • Indirect tax advice on sales tax and service tax
  • Conduct risk assessment and health check on tax positions adopted
  • Addressing tax issues and assisting companies during tax audit and tax investigations


Individual Tax:

  • Managing tax compliance and advising on tax obligations of individuals and of expatriates
  • Conduct risk assessment and health check on tax positions adopted
  • Rewards planning - providing tax advice on Employee Share Option schemes, remuneration packages etc
  • Performance improvement across front-, mid- and back-office process areas from product development, through sales & marketing to customer relationship management
  • Technology planning and optimisation covering, network roll-out approach, maintenance processes, existence (including inventory/site audits) and costing/profitability services
  • IT strategy, information management, security and IT transformation services
    Change preparation and strategy setting, including business case development, market scanning, options analysis and capability reviews
  • Valuation services, commercial, tax and financial due diligences and corporate finance
  • Back-office domains covering function effectiveness (for Finance, HR, Procurement), internal control (across internal audit, Enterprise Risk Management (ERM), forensics and revenue assurance) and HR services (including HR strategy, change management & organisation design)
  • Project delivery, from business case development, benefits tracking to Project Management Office (PMO)
  • Optimising the value of your digital assets by managing content portfolios across platforms and business units
  • Sustaining and strengthening profitable consumer relationships by analysing consumer data for addressable content and advertising, using business intelligence solutions
  • Selecting the right IT systems, operations, structures, and processes to support the successful execution of your digital strategies
  • Lowering costs through sophisticated content supply chain and physical distribution solutions, including alternate systems such as cloud
  • Growing your online platform, while controlling for the many new security and execution risks that can damage your brand

Contact us

Irvin Menezes

Irvin Menezes

Assurance Partner and Technology, Media and Telecommunications Leader, , PwC Malaysia

Tel: +60 (3) 2173 0668

Heather Khoo

Heather Khoo

Partner, Tax, PwC Malaysia

Tel: +6 (03) 2173 1636

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