Government and Public Sector

We are committed to helping the public sector transform and deliver affordable, innovative services.

Working with the public sector to reimagine a post-COVID-19 world

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Unprecedented times call for unprecedented measures. How the government responds to the country’s economic crisis will impact the future of the nation. We understand this. Through our expertise and experience working with ministries and government agencies over the years, we can work with you to address the most important problems faced by our country today. 

To arrive at a future of shared prosperity for all Malaysians, we can help you with building an inclusive recovery plan, promoting active governance and environmental sustainability, upskilling the workforce, and future proofing the nation, among others. 

Addressing government challenges

COVID-19 has accelerated the global megatrends, requiring us to reexamine our priorities and  adapt to drastic changes. 

We address these trends using the ADAPT Framework, outlining five urgent global issues and their implications. By identifying opportunities and internalising lessons of the pandemic, we believe Malaysia will be able to emerge stronger from this crisis. 

Adapt Framework

Source: ADAPT, Five urgent global issues and implications, PwC, May 2020

Moving forward, the fundamentals that improved prosperity and living standards in the past can no longer be relied upon to address the inevitable disruptions of the future. 

The era of passive growth is over. In order for Malaysia to future-proof itself, we recommend adhering to the 5 pillars below. 

1. Advancing the digital economy

Advancing the digital economy

Governments and businesses must accelerate their digital adoption in order to stay competitive. This will require identifying the right areas for digitalisation, prioritising technological solutions, and enhancing data privacy and cyber-security policies.

2. Enabling regional enterprise growth

Enabling regional enterprise growth

Governments need to facilitate regional business expansion, and attract regional investments to benefit from the growing opportunities across Asia Pacific. This will be even more relevant with the signing of the Regional Comprehensive Economic Partnership (RCEP).

3. Balancing supply chains and fostering innovation

Rebalancing supply chains and fostering innovation

Governments will need to support businesses to restructure their global supply chains and transition to regional networks through developing new hubs. These hubs will allow for corporations, start-ups, academia and governments to work together to drive innovation.

4. Future-proofing the labour force

Future-proofing the labour force

Governments need to prepare a workforce equipped with relevant skill sets for the near and long-term future. This includes identifying the jobs of tomorrow, revising education strategies, and supporting business and local communities to develop the necessary talent for future growth.

5. Working towards a net-zero economy

Working towards a net-zero economy

Malaysia has a large coastal region that is vulnerable to climate change. There needs to be collaboration between the government, businesses, and the public to reduce our environmental impact. The focus to move towards a net-zero economy will be to build solutions that promote greater agritech solutions to enhance agriculture productivity and food security. 

Source: Asia Pacific's time, We must act now, PwC, November 2020

Our Services

To deliver the country’s development priorities and achieve the goals of our Shared Prosperity Vision 2030, public institutions will need to build the required capabilities and channel resources effectively and efficiently.

With both local and international experience, our team has a deep understanding of regulatory and economic conditions that can help shape strategy, build trust, and achieve transformation, which we believe are foundational for public sector institutions to successfully execute reforms.  

Strategy and policy making

  • International benchmarking 

  • Competitive analysis 

  • Market and landscape review

  • Strategic roadmap

  • Policy review

    • Evaluate policy impact

    • Determine strategic priorities

    • Formulate development plans

    • Formulate regulatory framework and guidelines

    • Coordinate policy implementation

Public sector

Public services

  • Governance oversight 

    • Board improvement programmes

    • Governance framework and practices

    • Management oversight and controls

    • Governance, risk and compliance culture

    • Enterprise risk management

    • Forensic investigation and fraud prevention

  • Organisation effectiveness

    • Evaluate institutional structure and function

    • Determine strategic priorities

    • Formulate institutional framework and design

    • Support organisational and people change

    • Assess and develop human capital strategy

  • Operation capabilities

    • Align service delivery with strategic directions

    • Optimise operating processes and supply chain

    • Develop customer-centric operating models

    • Design performance measurement

Public sector

Finance function

  • Finance management

    • Public sector accrual accounting conversion

    • Financial management and reporting

    • Budgeting and forecasting

    • Procurement management

    • Tax compliance and advisory

  • Corporate finance

    • Financial position review

    • Independent business review

    • Corporate restructuring

    • Acquisitions and divestment

    • Capital raising

    • Tax structuring and advisory

  • Capital project

    • Project feasibility and structuring

    • Financial modelling and analysis

    • Economics impact analysis

    • Fundraising advice

    • Tax structuring and advisory

Public sector

Digital solutions

  • Digital capabilities

    • Fourth Industry Revolution and Digital Economy 

    • Digital ID

    • Customer experience

    • Big data and analytics

    • Digital trust and cybersecurity

    • Robotic process automation

  • Technology applications

    • IT strategy and enterprise architecture

    • IT function assessment and strategy

    • Enterprise applications (e.g. SAP, Oracle, Workday)

    • Project management and quality assurance

    • Driving transformation through the cloud

Public sector

Upskilling and reskilling

  • Digital upskilling

  • Reskilling and cross-skilling

  • Target group analysis

  • Learning and development advisory

Public sector

Sustainability and climate change

  • Assurance and reporting 

  • Governance, risk and compliance

  • Strategic sustainability

  • Climate change and carbon management

  • Supply chain and operations

  • Tax and regulatory environment

Public sector

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Contact us

Dato' Mohammad Faiz Azmi

Dato' Mohammad Faiz Azmi

Executive Chairman

Tel: +60 (3) 2173 1188

Mohd Arif Ibrahim

Mohd Arif Ibrahim

Government and Public Sector Leader

Tel: +60 (3) 2173 0666

Nurul A'in Abdul Latif

Nurul A'in Abdul Latif

Markets Leader

Tel: +60 (3) 2173 0935

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