Frequently asked questions

Who can join the challenge?
Any undergraduate or diploma student currently studying at a university/college in Malaysia.

How many people can be in a team?
There must be three (3) members in a team. They must be from the same university/college, but can be studying different courses. At least one member of the team has to be Malaysian.

Do I have to pay to join the challenge?
No, the challenge is free to join.

Can Finalists from the last Trust Builders Challenge enter?

What if the student will graduate between the submission date and the Finals? Can they still enter?
That’s fine. As long as the student is an undergraduate at the time of the submission deadline - 25 February, 2019. 

How do I submit?
Submit online here.

What do I need to have ready before I submit?

  • The full name, contact number, email address, and course of study of each team member
  • The answer to the first and third section of the submission
  • The link to your team’s social media posting
  • You must also confirm that you have read and understood the Terms and Conditions of the challenge

Where can I find the Terms and Conditions?
At the bottom of the Trust Builders webpage.

When do submissions close?
The submission deadline is on 25 February, 2019.

Can I save my submission half way through, and come back to it?

Can I amend my submission once I have submitted?
Yes. You may edit your submission until 11:59p.m. on 25 February 2019.
Note: the date has been amended from 24th to 25th February.

How will I know if my submission has gone through?
You should see the last page of the form, which says “Thank you for submitting your response.”  

When will I know if our team has made it to the Finals?
We will contact the ten (10) Finalist teams by email on 11 March, 2019. We will also announce the finalists on our social media platforms on the same day.

Can our team submit more than once?
No. Each team can only send in one (1) submission, and each participant can only be in one (1) team.

Are there any limits to the number of students participating from a specific university or college?
No, there is not.

Are there specifications for the social media posters?
Yes – you can find the specifications in the Challenge Terms and Conditions. There are quite a few!

What does it mean “The number of positive reactions (like, love, haha, wow) your poster gets will contribute 5% to your team’s final score.”
That means that you need to get your friends and family to REACT TO  your poster. The more positive reactions you get, the more it will contribute towards your score in this section. Therefore, the earlier you upload your poster on social media, the longer you have for people to view – and hopefully LIKE - your poster ☺ The maximum percentage you can get is 5% towards your final score.

What should our team include in the visual for social media posting? Does it have to be only pictures?
No, it does not have to be only pictures. There can be only words with no pictures, a mixture of pictures and words, or even no words at all! It is up to your team to be creative and make your visual as eye-catching as possible.

I have so many questions! Who can I contact? 
Have you checked out the Challenge Terms and Conditions? If you have, and still can’t find the answer, please contact us at


How many teams will proceed to the finals?
Ten (10 teams) will proceed to the finals.

When will the finalists be announced?
Finalists will be announced on 11 March, 2019.

What will we be doing on 29 March?
Friday, 29 March Agenda



2:00 - 2:30pm     


2:30 - 2:50pm

Introduction & welcome speech

2:50 - 3:20pm

Ice breaker

3:20 - 3:40pm

Office tour

3:40 - 4:30pm

Refreshment & photo session

4:30 - 5:15pm

Break out session with mentors

*Subject to changes

Where will the party on 29 March be held?
The party will be held at our PwC office at 1 Sentral, Kuala Lumpur.

Where will the finals be held?
The finals will be held at our PwC office at 1 Sentral, Kuala Lumpur.

When will the finals be?
Finals will be held on 12 (Friday) and 13 (Saturday) April, 2019.
Friday, 12 April Agenda



9:00 - 9:30am


9:30 - 10:00am

Introduction & briefing for presentations

10:00 - 10:30am


10:30 - 12:00pm     

Break out session

*Subject to changes

Saturday, 13 April Agenda



8:00 - 8:30am

Registration & light breakfast

8:30 - 9:00am

Welcome speech

9:00 - 12:40pm     


12:40 - 1:00pm

Judges deliberation and refreshment

1:00 - 1:30pm

Judges remarks & prize-giving ceremony

1:30 - 2:00pm

Photos & interviews

*Subject to changes

Who are the mentors?
Find out here. 

Are there any limitations to what we can ask the mentors?
No, there are no limits – however, the mentors are there to guide you, not to give you the solutions ☺ Use them as sounding-boards for your ideas or ask them to ask you difficult questions. It is up to your group how to utilise their experience.

What if I want to meet my mentors in person, will PwC reimburse my expenses?

What does “validate your solution by gathering viewpoints from the public” mean?
So, you’ve come up with a great solution on how your team would rebuild trust amongst your company’s customers. But how do you know it’s great? You need to substantiate your idea by asking people if it would work with them. Survey or focus group? Qualitative or quantitative?  You decide – but you’ll need to impress the judges with what you’ve found, and how you found it.

I’m from outside of Klang Valley (e.g. Sabah, Johor Bahru, Penang etc.) If our team is chosen, will PwC help arrange our transport to Kuala Lumpur for the finals?
PwC will either arrange or reimburse transport cost for Finalist teams travelling to/from Kuala Lumpur from outside Klang Valley. However, you will be responsible for your own accommodation. We will send you a list of accommodation options within 1 Sentral area.

Can we replace a team member from the one on our submission form?
Yes. Details of the new team member must be forwarded by 18 March, 2019.

How long will the presentations in the finals be?
Presentations are limited to 5 minutes, followed by a 10-minute Q&A session from the judges, and then 5 minutes of feedback.

Who are the judges for the Finals?
Stay tuned for judges to be revealed!

What criteria will the Final’s presentations be judged upon?
Find out here. 

Will my friends and family be able to come and watch the finals?
Yes. Each finalist team is allowed to invite a maximum of 6 supporters to the finals on Saturday, 13 April. They must arrange their own transport to/from 1 Sentral.

As a Finalist, can I watch the other teams present?

What can I do while the other teams are presenting?

  • Use our break-out rooms to practice with your team

  • Have a professional CV photo taken in our studio

  • Chat with one of our recruiters about life & work at PwC

  • Take this opportunity to network with other students and the mentors

Can I leave after my presentation, and come back for the Prize-Giving ceremony?
Sure, just make sure to make it back well before the stated time, in case we finish early!

Where’s the easier place to park near 1 Sentral?
The most convenient carpark is Nu Sentral. From there it’s a 15 minute walk to 1 Sentral

How do I get from KL Sentral to 1 Sentral?
If you’ve arrived by LRT/MRT/KTM/Monorail, it will take you about 15 minutes to walk to 1 Sentral. Exit KL Sentral near the Burger King on the ground floor. Turn right (away from Nu Sentral Mall), and continue along the covered walkway. Cross the main road and follow the signs to 1 Sentral.

Can I take a Grab or taxi instead of driving?
Sure. Just add the destination as “1 Sentral” and you’ll come straight to our doors.

I’m coming from out-of-town. Are there any accommodation options near 1 Sentral?
Yes, there are quite a few. Please contact us to find out.


What are the prizes?

Can I exchange my prize for cash?

When would the trip to Vietnam be?

How long would the trip to Vietnam be for?
3 days.

Would PwC be able to provide a letter for classes missed during the trip (if applicable)?

Contact us

PwC Malaysia

Trust Builders Team, PwC Malaysia

Tel: +60 (3) 2173 1188

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