Digitalisation seen as a competitive advantage by Middle East private businesses

December 19, 2019

  • New PwC survey addresses the potential of digitalisation for Middle East private businesses.
  • Nearly 80% percent of private business leaders acknowledge that digitalisation can impact business sustainability.
  • Digitalisation investment plans however are still limited: Only 18% of private businesses intend to allocate more than 5% of their overall investments to increasing their digital capabilities.  
  • Implementation of digital technologies is also still in its initial stages: PwC’s survey shows a gap between relevance and adoption levels of digital solutions.
  • The right board composition and driving a culture of change are key drivers for instilling digitalisation successfully across the business.

Dubai, UAE – 19 December 2019: Private businesses in the Middle East recognise the potential for growth that comes with building their digital capabilities,, according to the 2019 Middle East Private Business Survey, released today by PwC, for which 200 private businesses across nine Middle East countries were interviewed. 

However, the levels of investment and implementation when it comes to digital technologies are still far from being advanced when compared to European counterparts and there is much work to be done.

A critical factor that may urge private businesses to act is the changing economic environment. Although half of the survey respondents report that they expect their companies’ revenues to improve over the next twelve months, there is concern about the general business climate.

Peter Englisch, PwC EMEA Entrepreneurial and Private Business Leader, comments:

“The cautious mood in the Middle East echoes the global sentiment that the pace of  economic activity has been weak. Many note clear evidence of a global slowdown in 2019, which looks set to continue, driven largely by declining growth in China and uncertainty caused by the US-China trade war – and trade friction between the US and India and Mexico too. And in October, the International Monetary Fund cut its growth forecasts for the Middle East and Central Asia to 0.9%, compared to 1.9% in 2018.

However, downturns often bring opportunities, and companies that prepare early – and advance rather than retreat – can benefit enormously during difficult times and beyond. Companies that see digital transformation as the key to unlocking the next stage of growth – and get the implementation right- have a fighting chance of growing faster when the next upturn comes.”  

According to PwC’s survey, 78% percent of Middle East private businesses acknowledge that digitalisation will impact the long-term viability of their business. 

Adnan Zaidi, PwC Middle East Entrepreneurial & Private Business Leader, emphasises on the importance of developing a digital strategy and following through with the right implementation in order to win in the market in times of disruption:

“Private businesses in the Middle East increasingly recognise the importance of having a strategy for digital transformation, however many are still just at the initial stages of digitalisation. The current economic downturn is putting ME private businesses to the test. A cooling business climate – and potentially reduced growth rates, or even falling revenues – will likely force leaders to review costs.”

“Private business leaders need to plan ahead and carefully balance potential cost savings with digital investment needs”, Adnan Zaidi continues. “In order to thrive during disruptive times, private businesses should employ a digital strategy that addresses every area of a company to meet present and future needs. If private business leaders don’t think strategically about how to transform their companies now, they risk being unprepared for any possible disruption to their business.”

While private businesses recognise the value of digitalisation, they are still reluctant to commit to large related investments. Only 18% of companies intend to allocate more than 5% of their overall investment to building their digital capabilities.

This allocation varies by industry. The service sector stands out with 34% of respondents saying they would spend more than 5% of investments on digitalisation, compared with 17% in industry and manufacturing and just 12% in retail.

There is also a discrepancy between theory and implementation when it comes to digitalisation: While looking at eight key emerging technologies - PwC’s “Essential Eight” which include 3D Printing, Artificial Intelligence (AI), Augmented Reality (AR), Blockchain, Drones, the Internet of Things, (IoT), Robotics and Virtual Reality (VR) -, it becomes apparent that Middle East private business leaders acknowledge their importance in future-proofing their businesses, however implementation is still lagging. The top three reasons reported for this discrepancy are cost constraints (42%), resistance to change (42%), and lack of corporate vision (33%).

In fact, corporate vision and championing digital transformation from the top throughout the ranks of the organisation are essential to achieve sustainable change. Similarly important is finding the right skillset, particularly as the digital era in particular asks for increased specialisation. Thirty-nine percent of private business leaders reported that skill shortages are costing them 5% or more in potential revenue growth.

Adnan Zaidi concludes: “Private business leaders need to a) define their digital ambition though clearly developed and communicated strategies, b) ensure the commitment of the board and the senior leadership, c) choose the right digital technologies for their business, d) attract the right skillset and e) develop a culture of change. The combination of these factors is what will help them be competitive in the future.

For a full copy of the report please visit:

About PwC

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with over 276,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at

Established in the Middle East for 40 years, PwC has 22 offices across 12 countries in the region with around 5600 people. (

PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Please see for further details.

© 2019 PwC. All rights reserved

Contact us

Jade Hopkins

Middle East Marketing & Communications Leader, PwC Middle East

PR Team

Get in touch with the PR team, PwC Middle East

Follow us