Are you customer centric? A closer look at what’s trending in retail banking
11 global trends in customer experience
Keeping pace with the rapid changes in technology and customer preferences can be difficult. A global scan of leading customer experience practices reveals that retail banks and non-traditional players are offering better customer experience, not only by enabling technology, but also by empowering their employees. We’ve identified 11 global trends in customer experience.
Learn more about the trends in our latest report.
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Jason Boggs
Partner
Tel: +1 416 941 8311
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Yair Weisblum
Partner, Customer Services
Tel: +1 416 814 5892
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