Are you customer centric? A closer look at what’s trending in retail banking

11 global trends in customer experience

Keeping pace with the rapid changes in technology and customer preferences can be difficult. A global scan of leading customer experience practices reveals that retail banks and non-traditional players are offering better customer experience, not only by enabling technology, but also by empowering their employees. We’ve identified 11 global trends in customer experience.

Learn more about the trends in our latest report.

Contact us

Jason Boggs

National Consulting Leader

Tel: +1 416 941 8311

Yair Weisblum

Partner, Customer Services

Tel: +1 416 814 5892

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