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We began our digitisation initiatives in FY18 with a focus towards enabling simplified and flexible ways of working. This allowed our entire workforce to pivot seamlessly to working from home when the COVID-19 pandemic happened. We continue to build and invest in capabilities to ensure our technology remains future focused while we navigate hybrid work. Among them are:
Remote working was introduced when we launched flexSpace in 2010, which allows our people the option to work outside the office when the situation calls for it. They now use their endpoints (laptops and smart devices) in a home network. Our adoption of cloud solutions for endpoint management, and security tools to secure these endpoints, such as anti-virus, encryption, and data loss prevention (DLP), allows our people to work productively from home while ensuring enterprise data remains secure. Today, we have the capacity for our people to connect back to the PwC network with on multiple devices at the same time, no matter where they are.
We continued to improve our network infrastructure to ensure that we have a resilient remote access infrastructure to support our people working from home. These initiatives have allowed us to minimise the need to maintain an on-premise network infrastructure in our data centres, especially during times of stricter movement restrictions, to access office premises.
We host our applications and data in the cloud where possible. The COVID-19 pandemic has underlined the value of a cloud-first approach, which minimises the risk of disruption to locally-hosted infrastructure, while having the resiliency and scalability of cloud-hosted environments.
In line with this approach, we have started the journey to decommission on-premise applications and databases, building their replacements in the cloud and using new applications that are mobile friendly.
We also have more self-service capabilities including ServiceNow for raising requests and issues, Workspace ONE to onboard our smart devices, and a self-service toolkit for PC management.
In support of the ‘future of work’, we plan to upgrade designated meeting rooms to easily support hybrid meetings, facilitate more self-service capabilities and enhance our network monitoring tools to ensure continued infrastructure resiliency.
Bringing our data, technology and people together gives us an advantage and helps us manage disruption. Our Data Platform initiative will connect our people to our data so they can build new solutions that help us decrease cost and improve our margins.
Incorporating sustainability into every digital initiative, we will continue our technology rationalisation efforts to reduce on-site footprint e.g. printers, telecommunications, backup solutions.
In 2020, we launched Daily, a “one stop app” that brings multiple platforms together, allowing our people to access what they need everyday in a single app. 80% of our people have utilised the app.
In FY2021, we implemented Oracle Fusion to support our engagement and financial information management. This was the next step in our global transformation journey which started with Google Workspace in FY2018 and Workday People in FY2019 and Salesforce CRM application in FY2020.
Oracle was implemented during the movement control order (MCO) period in early 2020 when travel was restricted and local teams were working from home. The Google Workspace deployed in FY2018 was crucial to the successful deployment of Oracle, allowing both global and local teams to collaborate and communicate effectively.
Even with the various digital solutions rolled out, our work is not done. There is continuous focus on integrating data from the various platforms, data management activities to facilitate reporting and analytics and the development of insights, and change management activities to reimagine the possible and improve the way we work.
In FY2022, we will continue our transformation journey with the deployment of the global risk management and reporting solutions.