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Last revised: April 11, 2018
"Personal Information" is any information that is identifiable with you, as an individual. This information may include, but is not limited, to your name, mailing address, telephone number, email address, Internet Protocol (“IP”) address, age, gender, marital status, health information, financial status, credit card information and credit history. Personal Information, however, does not include your name, business title or business address or business telephone number in your capacity as an employee of an organization.
We will always collect your Personal Information by fair and lawful means (for example, when you engage us to provide services, use the PwC Law LLP website or speak to a PwC Law LLP representative). We collect Personal Information directly from you and, or indirectly from third party service sources as permitted by law. In addition, we may collect information about you from sources such as financial institutions, insurance companies, government agencies, accountants in tax related or other professional matters, witnesses in litigation matters, government agencies or registries, other professional advisors or credit bureaus.
Log files: In order to properly manage our website, we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters and are generally non-identifiable.
Web beacons: To gather visitor statistics and manage cookies, we use electronic images called a "single-pixel GIF" or "web beacon." Web beacons allow our third-party tracking tools, Adobe Analytics, Google Analytics and Oracle Marketing Cloud to gather information such as the IP address of your computer, the time the material was viewed and the type of Internet browser used to access the page. This information is tracked on the third party tracking tools' servers and reported in aggregate to our webmasters. If you are concerned about the use of Web beacons you can turn off your browsers' cookies. This action will prevent Web beacons from tracking your specific activity; however, the Web beacon may still record a visit from your IP address.
Marketing Automation: In order to provide you with the most personalized experience and give you access to products and services that are most relevant to you, PwC Law LLP uses marketing automation tools such as Oracle Eloqua to deliver targeted marketing campaigns across multiple PwC Law LLP platforms (e.g. via web, email, mobile, etc.) and create customer profiles by tracking your behavior and preferences while using PwC Law LLP platforms. All of PwC Law LLP’s electronic marketing activities are done in accordance with applicable legislation, including Canada’s Anti-Spam Legislation.
User-supplied information: If you fill out the contact form on this website, we will ask you to provide some personal information (such as e-mail address, name, phone number and state). We only require that you provide an e-mail address on the contact form. Further, if chat is available through this site, you may be asked to provide information if you participate in an online chat. Please do not submit any confidential, proprietary or sensitive personally identifiable information (e.g. Social Security Number; date of birth; driver’s license number; or credit card, bank account or other financial information) (collectively, “Sensitive Information”). If you submit any Sensitive Information, you do so at your own risk and we will not be liable to you or responsible for consequences of your submission. Information that you provide to us through the contact form or an online chat will be used so that we may respond to your inquiry. We may also use information you provide to us to communicate with you in the future. If you do not wish to receive such communications, you may opt out (unsubscribe), as described in further detail below.
Personal Information provided to us by our clients is primarily stored on servers in Canada. However, except where restricted by contractual arrangements or legal requirements applicable to specific clients, PwC Law LLP also may leverage the services of select service providers. Personal Information that is "in the cloud" may be stored on multiple servers in a number of locations around the world. Rest assured that PwC Law LLP has taken appropriate steps for the protection of Personal Information handled by our service providers. However, information transmitted to other countries may be subject to the laws and lawful disclosure requirements of the jurisdiction(s) where the information is stored.
We identify the purposes for which we use your Personal Information at the time we collect such information from you and obtain your consent, in any case, prior to such use. We generally use your Personal Information for the following purposes (the “Purposes”):
We identify the purposes for which we use your Personal Information at the time we collect such information from you, and obtain your informed, freely given and unambiguous consent prior to each specific use. When you provide us with consent to use your personal information, your consent covers all processing activities carried out for the same purpose or purposes. When the use of your personal information has multiple purposes, PwC Law LLP will seek your consent for each separate purpose for which the personal information will be used.
Except for the disclosures described below, we identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure. We only disclose Personal Information for purposes related to our provision of services to you, or with your express consent, or if required or authorized by law. For example, we may disclose Personal Information when the disclosure to third parties assists us in providing the legal services that you have requested. We may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes — such as service providers that provide telephone support or data storage or processing.
We may also disclose Personal Information when it is necessary to collect outstanding accounts or assess eligibility for credit, or when it is necessary to comply with court orders, regulatory rules (including the rules of applicable provincial law societies) or to satisfy our insurance requirements, or when we reasonably believe that a third party requesting your Personal Information is acting as your agent.
Notwithstanding the foregoing, we may also make disclosures of Personal Information to a potential acquiror in connection with a transaction involving the sale of some or all of the business of PwC Law LLP or if we merger or reorganize, in which case the use of your Personal Information by the new entity would continue to be limited by applicable law.
PwC Law LLP is a law firm affiliated with PricewaterhouseCoopers LLP (“PwC”) in Canada under the terms of an affiliation agreement filed with the Law Society of Upper Canada. The provision of our advice, legal information and services may necessitate the exchange of information with PwC Canada and members of the global network of PwC and law firms cooperating with members of the global network of PwC. These other jurisdictions may include the United States, India, United Kingdom, Mauritius, Uruguay or the jurisdiction of any other PwC network firm (as per our engagement letters which allow us to draw on the resources of other firms), which latter jurisdiction(s) may be identified upon request. In particular, while electronic data storage for PwC Law LLP is located in Canada and the primary and back-up servers are owned by an affiliated entity of PwC, email correspondence to and from PwC Law LLP goes through PwC (U.S.) servers located in the U.S. Electronic data sent in or as an attachment to an email is simply diverted through such U.S. servers to Canadian located and owned servers and is not permanently stored on U.S. located servers.
To the extent that any Personal Information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your express consent to us either orally, electronically or in writing. You may also consent to PwC Law LLP’s collection, use and disclosure of Personal Information by voluntarily providing us with Personal Information through a clear, affirmative action (e.g. by submitting an information request, participating in a survey, etc.). PwC Law LLP may also rely on your implied consent to the collection, use and disclosure of your Personal Information where implied consent is permitted under applicable law.
We will not, as a condition of the supply of our professional services or products, require you to consent to the collection, use, disclosure or protection of information beyond that which is required to fulfill the specified and legitimate purposes for which the information is being collected.
Personal Information when dealing with our affiliates and other third parties?
We may keep a record of your Personal Information, correspondence or comments in a file specific to you. We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected or as permitted or required by law.
If you make a written request to review any Personal Information about you that we have collected, utilized or disclosed, we will provide you with any such Personal Information to the extent required by law. We will make such Personal Information available to you in a form that is generally understandable, and will explain any abbreviations or codes. To submit a written access request, or to obtain further information with respect to your access rights, you may contact our Chief Privacy Officer, as indicated below.
We will ensure that your Personal Information is kept as accurate, complete and up-to-date as possible. We will not routinely update your Personal Information, unless such a process is necessary. We expect you, from time to time, to supply us with written updates to your Personal Information, when required.
At any time, you can challenge the accuracy or completeness of your Personal Information in our records. If you successfully demonstrate that your Personal Information in our records is inaccurate or incomplete, we will amend the Personal Information as required. Where appropriate, we will transmit the amended information to third parties having access to your Personal Information.
We will respond to each of your written requests not later than thirty (30) days after receipt of such requests. We will advise you in writing if we cannot meet your requests within this time limit. You have the right to make a complaint to the federal Privacy Commissioner in respect of this time limit.
We may request that you provide sufficient identification to permit access to the existence, use or disclosure of your Personal Information. Any such identifying information shall be used only for this purpose.
We have implemented physical, organizational, contractual and technological security measures to protect your Personal Information from loss or theft, unauthorized access, disclosure, copying, use or modification. The only employees who are granted access to your Personal Information are those with a business ‘need to-know’ or whose duties reasonably require such information.
PwC Law LLP
Suite 2500, PwC Tower
18 York Street
Toronto Ontario M5J0B2
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