Transformation of back-office processes

Case study

Optimization and digitalization of processes, along with the implementation of Business Intelligence solutions at ZVVT GROUP, a. s.

About the company

ZVVZ holding includes a number of joint-stock companies, which operate independently. However, when implementing complex projects, they closely cooperate, to achieve synergy.

Key business activities include development, production, delivery, assembly, and service in segments such as exhaust gas purification, separation and filtration, ventilator production, nuclear power engineering, HVAC systems, and pneumatic conveying.

The company also produces silos and cisterns and performs custom production based on its own or third-party documentation.


What was the goal of the joint project?

The goal of the joint eight-week project was to assess the status of processes and activities performed in the back office and by employees supporting production process who are not directly involved in production.

Almost 280 employees from 5 different companies in the holding and more than 40 departments participated in this extensive mapping.

How was the process undertaken?

Phase I

The first weeks were dedicated to intensive data collection and process mapping and associated activities. This phase was conducted in close cooperation with executive employees.

Phase II

During a subsequent joint workshop attended by stakeholders and departments, we analysed all key processes in detail. Using BI process mining tools, we performed a thorough analysis of individual steps and identified critical areas that hampered effectiveness.

Phase III

Specific process improvement recommendations were made based on collected data and hypotheses from previous phases. Their goal was to propose solutions for digitisation, automation, optimisation, or elimination of ineffective processes.

Phase IV

In the final phase, we identified opportunities for cost reduction within individual departments, primarily via process optimisation, automation, centralisation, and digitisation. These measures will result in tangible operating cost reduction and higher efficiency.

What we achieved

This systematic approach not only mapped the current status, but also identified opportunities to save capacity in the back office. It also highlighted the potential for digitizing and automating processes, as well as implementing Business Intelligence solutions.

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Contact us

Ivo Doležal

Ivo Doležal

Partner, Consulting Leader, PwC Slovakia

Tel: +421 259 350 111

Richard Hurka

Richard Hurka

Manager, PwC Slovakia

Tel: +421 902 652 959

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