Maturity Assessment, Expanding and Improving your Operations
Transforming your GBS
Defining the starting point: Maturity Assessment
The best way to define where to begin the transformation of your GBS is to assess its current maturity. Consider factors such as operations, governance, processes, automation levels, technological advancements, team structure, management styles, and compliance.
Our GBS Maturity Assessment provides essential insights into how your GBS is positioned against other similar GBS organizations across 5 key dimensions: Strategy, Operations, Process & Performance, People and Technology. It helps answer the question of where to improve or expand, enabling further growth and optimization of your GBS.
The transformation journey may encompass the following elements:
- Moving from country to process based organizations with end-to-end ownership and reporting transferred to GBS
- Transitioning from traditional single-function centers to multifunctional Hubs
- Shifting from transactional to value-added services
- Prioritizing Digital Upskilling to equip employees with necessary skills and capabilities to enhance their proficiency and productivity
- Adopting common ERP systems and unified Data Model across different functions and business units
- Leveraging AI and ML in process enhancement through automating tasks, improving decision-making process and delivering new services
- Focusing on employer branding and value proposition with elements of CSR initiatives and career paths linked with digital upskilling
We can help you with:
- Maturity assessment in 5 key areas: Strategy, Operations, Processes, People and IT, which enable identifying paths and initiatives to drive the GBS to make it more effective, efficient and quality oriented.
- The assessment will outline how your GBS is positioned against mature GBS organizations and where to improve its operations. It will also give the information on the employees and customers perception of the current GBS.
Expanding operations
Attracting new scope of operations for your GBS can be driven by multiple factors. The main three are:
- GBS Maturity: A mature GBS enables the acquisition of more sophisticated and knowledge-intensive processes.
- Regulatory Changes: Shifts in regulations, such as ESG-related requirements, create opportunities for GBS to adapt and develop new roles that address these legal mandates.
- Technological Advancements: Implementing cutting-edge technology can enhance GBS capabilities, making it possible to handle complex and data-driven tasks efficiently.
Whenever you consider expanding your GBS operations, it creates an opportunity to redefine the GBS strategy and Target Operating Model. Developing a comprehensive expansion plan and roadmap will ensure a structured approach and help mitigate recruitment and transition risks. By doing so, you can achieve a seamless and successful expansion of your GBS operations. To check how we can help please direct yourself to ‘Setting up a GBS’ section.
We can also support you through the PwC’s GBS. Learn more about PwC’s GBS Managed Services
Improving operations
Improving GBS operations means innovation and showcasing the quality and efficiency. It requires identifying opportunities and measuring performance to re-evaluate roles and responsibilities. That can be achieved with the use of advanced technology solutions, standardization and automation of business processes, as well as with well-motivated and digitally competent team. At this stage you will also have to ensure security by complying with regulatory requirements and protecting the confidentiality of data.
Enhancing the quality of processes will enable you to not only increase the efficiency of your operations but also may keep your talents at the organization and involve them into more productive and interesting tasks. In this way you will remain relevant from the HQ’s perspective.
We can help you with:
- Process optimization & improvements
- Finance and Process Transformation
- PERFORM (Operational Excellence – capability & capacity improvement)
- Improvement of Process Governance
- Technology Assessment, Development and Implementation
- SAP/Cloud/Reporting Dashboard
- AI/ BOTs/RPA
- People Management and Development
- PERFORM (Operational Excellence – capability & capacity improvement)
- People and Organization (e.g. career paths and pay policy, employees satisfaction assessment, employer branding strategy, well-being initiatives, continuous learning & development programs, feedback culture)
- Compliance/ Regulatory/ Data
- Improvement of Internal Control System
- Enhancement of Internal Audit function
You are looking for an expert to help you; you want to request our services; or simply ask something? Let us know about yourself and we will get back to you as soon as possible.