Business Case, Choosing a Location, Design & Set up
Setting up a GBS (SSC, CoE, GCC)
Developing a GBS Strategy & Defining Business Case
While developing your GBS strategy you will define governance models and reporting lines. The strategy will have to prepare the GBS to swiftly adapt to volatile and uncertain business environment, becoming agile and outcome-based when pricing its services. The Target Operating Model should be complex enough to ensure departing from regional set up and becoming more process based, meaning moving from country to process based organizations with end-to-end ownership and reporting transferred to GBS.
We can help you with:
- Target Operating Model Definition
- Organizational Structure Design
- Transition Approach Validation
- Location strategy
- Business Case Preparation
Selecting GBS Location
While selecting a GBS location you will have to assess and compare different regions, territories or cities most suited to your needs. Understanding the risks and benefits of each location is key in establishing a new GBS Centre. To get such an understanding, we can support you with thoroughly conducted study that is aligned with company strategic objectives. Our Location Assessment provides an actual and current overview of the analyzed locations in terms of geopolitical state, market saturation, access to talent, operational costs and others.
We can help you with:
- Definition of location assessment criteria: parameters and reliable measurements
- Detailed research & analysis
- Cities assessment based on job descriptions and site visits in selected locations
- Final report summarizing the findings as well as considerations for making the final decision
- Support in final location selection
Designing & Building your GBS
Performing scope analysis and creating recruitment and implementation plan
Scope analysis forms a crucial groundwork for a successful GBS setup. Alongside thorough FTE analysis and roles design, it paves the way for a robust and effective GBS framework. Design and implementation of the key KPIs & SLAs early in the process helps monitor service delivery.
To ensure effective recruitment activities and deliver great candidate experience, plan upfront and launch sourcing as soon as possible. Retention strategy with incentives for key employees is key to prevent early departures.
In parallel with the above, design and prepare the new GBS facility, define governance model, gather IT requirements to avoid transition delays, and create an implementation plan aligned with strategic objectives.
We can help you with:
- Detailed Process Scope Analysis
- Detailed Organization Structure Design
- Governance Design
- KPIs and SLA Framework Definition
- Recruitment Planning and Hiring Coordination
- Facility & IT Design and Setup
- Detailed Implementation Plan Preparation
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Implementing your GBS strategy
This strategy's implementation shifts the scope from its original location to the newly established Global Business Services (GBS) to build valuable capabilities that enhance performance and reduce costs.
One of the key success factors for the GBS setup is a structured, proven approach that will enable smooth transition while securing as few disruptions to the business as possible. Proper tools tailored to your organization's needs and a well-defined transition governance are key to navigate through the project phases. The duration of the transition depends on the function, processes and roles in scope and may vary between 16 - 24 weeks.
We can help you with:
- Project mobilization: planning and preparing
- Conducting Transition Orientation Trainings
- Transition management and coordination of:
- Knowledge Capture
- Knowledge Transfer
- Ramp-up
- Stabilization
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