Canadian consumer insights: Retail evolution
Our survey of more than 1,000 Canadian respondents explores the main tech-enabled approaches retailers are using to give shoppers a superior customer experience.
Across Canada, we offer 250 retail and consumer professionals with experience serving companies in all areas of retail and consumer packaged goods — from mass merchandisers and specialty stores to manufacturers of alcoholic beverages, food, and health and beauty care.
This range of experience gives us a strong understanding of the issues retail and consumer companies are facing across the entire supply chain, from manufacturer to final consumer purchase.
Our professionals utilize their business, strategy and technology skills to provide retail and consumer companies with a broad range of business and financial services. We also use these skills when helping retail and consumer companies tackle some of the most challenging industry issues including:
Myles Gooding
National Retail and Consumer Leader
Toronto
Email
’Tis the season for great customer expectations
The holiday shopping season is here. Spending is up, and technology natives like millennials and Gen Z are driving consumer holiday shopping trends around omni-channel retailing, mobile payments and click-and-collect shopping.
Our 2018 holiday retail spending forecast explores the shopping behaviours retailers need to be aware of over the next few months, based a national survey of more than 1,000 Canadian consumers across generational groups.
Navigating uncertainty in a changing trade environment
How retailers can rethink their sourcing strategy in the wake of US tariff changes
Learn more
Canadian consumer insights: Retail evolution
Canadian consumers want convenience, choice and control when they shop. For that reason, and to deliver to constantly evolving expectations, retailers are looking for inspiration outside the retail environment, using emerging technologies like virtual reality, artificial intelligence (AI) and mobile-first initiatives and payments to better meet consumer demands and reinvent their shopping interactions.
Our survey of more than 1,000 Canadian respondents explores the main tech-enabled approaches retailers are using to give shoppers a superior customer experience.
Consumer Markets deals insights - Q2 2018
Canada’s business environment has simmered down as companies hold back on big moves amid US political uncertainty and questions about global trade issues.
Learn More
Of further interest
Consumer Markets deals insights - 2017 recap and 2018 outlook
In 2017, companies in the Consumer Markets sector faced one of the most competitive environments in decades, and as a result, deal activity continued to rise.
Consumer Markets deals insights Q3 2017
The pharmacy-retailing sector continues to be an area of M&A strength in Q3 2017, highlighted by Metro's acquisition of the Jean Coutu Group. We also observed healthy levels of M&A activity and strong valuations across the consumer products segment.
The new retail ecosystem: From disrupted to disruptor
Disruptors are reshaping consumer behaviour and training swaths of consumers to view disruption as the new default setting. Be it Amazon, Netflix or Uber, disruptors have found the ideal combination of convenience, price, speed and variety that most appeals to consumers. Rather than simply responding to consumer preferences, organizations such as these anticipate and shape consumer behaviour.
Contact us
Myles Gooding
National Retail & Consumer Lead, PwC Canada
Tel: +1 416 687 8598
Email
Follow us
