Ethical conduct and Transparency

Our good reputation and success in long term depend on the credibility, professional conduct and moral integrity of each employee. Therefore, we have adopted an ethical framework setting out the relevant policies and rules. Our goal is also to create a culture promoting ethical conduct, integrity, impartiality and professional skills.

Our Code of Conduct is based on the PwC Purpose (to build trust in society and solve important problems) and a core set of shared values. The Code sets out a common framework around how we are expected to behave, do business and to do the right thing. This includes Speaking Up if we come across a situation that is inconsistent with the Code or our values.

Knowing, understanding, and living the Code, is a fundamental part of who we are as PwC professionals, and what we stand for.

The Ethic Line represents an important tool available to all employees who wish to notify any concerns or complaints concerning unethical conduct.

The corporate policy of independence allows us to ensure that business relationships are established and maintained without pursuing any side interests and without any personal or commercial links to clients we audit and their affiliates. All employees must attend obligatory interactive training and fill-in an annual declaration of their independence.

Our credibility also depends on our clients’ integrity. We provide services only to companies which carry out their business activities in compliance with the law and do not violate ethical principles. We have implemented thorough processes for evaluation of possible impacts that our co-operation with prospective and current clients might have on our good reputation on the market.

We carry our annual client satisfaction surveys concerning our services. Continuous discussions with our clients about our services and the added value we provide to them forms an essential part of good mutual relations.