How do you transform your supply chain into an intelligent, digital ecosystem?

Start a chain reaction

Customer behaviours and expectations are changing dramatically, challenging the established supply chain and operations setups of leading industrial companies. Supply chains are increasingly facing major disruptions, with the impact of COVID-19 at the top of the list. To succeed in this evolving marketplace, companies need to transform linear supply chains into autonomous supply chain ecosystems. At PwC, we integrate tax, risk, cyber and privacy practice into our digital operations solution.

By incorporating Tax practice capabilities into our Digital Operations solution, PwC helps you leverage R&D tax credits and design supply chain and manufacturing operations to lower your overall global tax footprint and facilitate tax payments to suppliers.

Our Connected Supply Chain solution includes PwC’s Global Trade Services capabilities to help you navigate trade uncertainty and optimize your trade costs and compliance.

We have embedded risk management controls into the Digital Operations solution, providing early warning systems to help you lower supplier and operational risk. We can also help you identify the cybersecurity and privacy implications to processes within traditional and digital supply chains, and build a defense-in-depth approach to protect your supply chain environments.

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"The pace of change will only accelerate. The challenge is not whether to embrace advanced supply chain capabilities, but how to make it work effectively and affordably in a constantly evolving world."

Marc PhilippManagement Consulting Leader, PwC South East Asia Consulting

PwC’s end-to-end digital operations solution

Using advanced analytics, artificial intelligence and IoT, our Digital Operations solution helps you dynamically model, plan and outperform in Industry 4.0. The solution integrates product development, planning, procurement, manufacturing, logistics and warehousing under a governing command center that optimises performance with end-to-end insights, innovative operations solutions and automated actions.  

Connected supply chain

72% of Digital Champions have implemented technologies to gain supply chain transparency compared to only 13% of Digital Novices.*

  • PwC’s Supply Chain Intelligence provides data ingestion tools and uses advanced analytics and AI to convert operational data into insightful visualisations.

    • Helps to identify and quantify improvement opportunities and drive supply chain performance.

    • Leverages pre-built cases enabled by PwC and technology alliance built control towers, providing transparency and real time integration with ERP and external data sources.

  • Our Demand Sensing offerings, built on Oracle and SAP platforms, enable faster supply chain response to disruptions.

    • Capturing demand from multiple internal (e.g. price, sales pipeline) and external (e.g. weather, customer review) sources allows for more accurate plans to be created through advanced analytics and machine learning algorithms.

  • Enabled by cloud-based technologies from SAP, Oracle and Blue Yonder, our pre-built tools and model systems increase agility, automation and accelerate value.

  • Industry applicability: Consumer Markets, Health Industries, Industrial Products & Services, Tech, Media & Telecom. 

*Source: PwC Digital Supply Chain Study 2020

Digital procurement

The procurement function plays a pivotal role in managing risk and cost across supplier management, strategic sourcing, contract management, purchase to pay and spend analytics. 

PwC’s Procurement Intelligence tool analyses your existing performance and improves source-to-pay processes, improves category management and increases overall performance.  We can help to reduce third-party costs by 5-10% in as little as 3 weeks.

  • Provide a seamless user experience for business and procurement users with our pre-built configured systems across various source-to-pay technologies such as SAP Ariba and Coupa.

  • Create user-friendly, mobile-enabled source-to-pay user interfaces to drive adoption.

  • Drive efficiency and visibility to supplier management activities with Salesforce SRM.

  • Reduce procurement-related fraud and non-compliance with our Fraud Scan tool and big data analytics.

  • Industry applicability: Consumer Markets, Financial Services, Health Industries, Industrial Products & Services, Tech, Media & Telecom.

Smart factory

68% of manufacturers plan to increase their investment in the internet of things (IoT) over the next 2 years.*

  • PwC's Smart Factory helps manufacturers connect and optimise by capturing data from factory assets (machines, materials, people), processes, and systems and leveraging that data to improve overall manufacturing flow and performance.

  • Enabled by PwC’s Factory Intelligence, a full-stack solution built on the Microsoft Azure platform.

  • Combines multi-source data (IoT, enterprise, 3rd party), analytics, visualisation, and workflow management into dozens of smart factory use cases, ranging from basic performance visibility to advanced, artificial intelligence and automated solutions that enhance your factory with reduced manual intervention.

  • Build or enhance the right smart factory architecture for your business by leveraging PwC's vendor database, expertise, and transformation experience.

  • Industry applicability: Consumer markets, Health Industries, Industrial Products & Services, Tech, Media & Telecom. 

*Source: PwC Internet of Things Survey

Optimise for speed, risk and profit

Supply chain excellence in turbulent times

For PwC's Digital Operations 2025 study we surveyed 1,600+ supply chain executives in 33 countries, spanning 7 major industrial sectors. Trends, key findings and client case studies.

Read more

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Prepare for tomorrow, today

Capitalize on the revolutionary opportunities created by physical and digital convergence to transform your supply chain.

Leverage digital technologies, such as AI, machine learning and IoT, as well as advanced analytics, to get better results.

Unchain your operations

Siloed functions. Lack of partner visibility. Products that show up in the wrong place at the wrong time. The result? Inefficient operations and dissatisfied customers. A traditional linear supply chain creates blind spots, gaps of knowledge and lack of real-time information. Bring down those walls and create a dynamic, adaptive and connected supply chain ecosystem with built-in intelligence and automation—transforming reactive response into confident leadership.

PwC's vision for the Connected Supply Chain

Marc Lee, a product planner for XYZ, Inc. has received a notification on his iPhone from the Connected Supply Chain App concerning a sudden spike in demand for his company’s extremely popular fitness tracking wristband.

Upon arriving at work on Monday morning, he logs into the app to see what’s going on, with the hope of mitigating the impact of a potential supply shortage.

PwC's vision for the Connected Supply Chain

Get smart and get moving, investments pay off

Connecting your supply chain might seem daunting, but our solution lets you transform through an agile approach that enables you to make small improvements that you can build upon.

You'll gain transparency into customers, suppliers of materials, components and parts, and transporters of supplies and finished goods. At the same time, the solution addresses your biggest asset: your people. It helps you reskill and upskill them to thrive in a new environment where your organization’s performance and productivity are free to soar.

Delivering big

We’ve completed over 300 digital operations engagements for leading companies. Learn more by reading some of our client success stories.

Reducing Forecast Error Through Improvements In Operating Model

PwC helped the client revamp its forecasting, purchasing, and replenishment processes across all operating model dimensions for its APAC operations to ensure that the right inventory is available where and when it is needed.

Read the case study

Optimising route-to-market Strategy In APAC

PwC helped the client optimise its Route to Market strategy for its consumer healthcare business in Singapore, Malaysia, and Indonesia with an objective of driving cost saving and growth.

Read the case study

Sustainability in manufacturing: Delivering net-positive returns

Sustainability should not be seen as a cost that must be offset somewhere else. Manufacturers can turn sustainability into a value differentiator by focusing on three areas.

Learn more

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Contact us

Charles Loh

Charles Loh

Singapore Consulting Leader, PwC Singapore

Tel: +65 9735 2389

Marc Philipp

Marc Philipp

Consumer and Industrial Products Leader, South East Asia Consulting, PwC Singapore

Tel: +65 8223 1503

Dave Chen

Dave Chen

SAP Leader, South East Asia Consulting, PwC Singapore

Tel: +65 8125 7640

Lie Ay Wen

Lie Ay Wen

Partner, M&A Operations, PwC Singapore

Tel: +65 8182 5405

David Hodge

David Hodge

Digital Procurement Leader, South East Asia Consulting, PwC Singapore

Tel: +65 9630 3462