Retail and Consumer

Helping businesses face challenges and explore opportunities in the changing world of retail

Your Challenges

Retail and consumer product (R&C) companies face many challenges in today’s competitive climate. In mature markets, R&C companies are constrained in their ability to grow and maintain profit margins as a result of a deflationary operating environment, market saturation, slowing population growth, and more discerning but less loyal consumers. Adding to the pressure is the emergence of alternative sales channels, a blurring of roles between suppliers and retailers, and a shift in the balance of power to retailers.

This has shifted the strategic focus of the sector toward the expanding consumer markets of China and India in particular - which offer new opportunities for growth through global sourcing, off-shoring and the development of modern retailing.

In addition, due to stakeholder demands and the resultant Sarbanes-Oxley legislation, the R&C industry is also experiencing heightened regulatory pressures. These imply greater accountability and accuracy in the reporting of financial results under IFRS and US GAAP, increased levels of corporate governance and Board involvement, stronger internal control documentation and a greater need for stronger risk management practices across the enterprise.

Retail & Consumer challenges

  • Corporate governance
  • Market value recognition
  • Globalisation/Consolidation
  • Brand reputation and corporate social responsibility
  • Supply chain optimisation
  • Impact of new technology
  • Customer Relationship Management
  • Brand valuation and management
  • Enterprise risk management
  • Marketing effectiveness

Meeting Your Needs

For R&C companies across the globe, PricewaterhouseCoopers offers a strong and reliable network of dedicated industry experts. Our mission is to help our clients extract value from their multinational operations, to develop a competitive advantage across the value chain, and to ensure that all corporate stakeholder expectations are recognised and met. Building brand trust, brand growth, and brand effectiveness is the purpose of our practice.


Retail realities of doing business today

Retail realities of doing business today

Retailing used to be so simple – open a store, source products, buy one, sell one… and repeat. However, things look rather different in the digital world, which has driven a revolution in the way we engage, interact and transact with customers.  PwC and SAP jointly commissioned a research study, surveying over 300 retailers and 2,100 consumers across six European countries to explore consumer and retailer perspectives on the integrated shopping experience.

Get in touch with our industry specialists

Charles Loh

Partner, Consumer and Industrial Products Consulting Leader, Singapore, PwC Singapore

+65 6236 3328


Nick Spooner

PwC Digital Services Experience Centre - Southeast Asia and Australia Leader, Australia, PwC Singapore

+61 2 266 0440


Kevan Goh

Partner, Assurance, Singapore, PwC Singapore

+65 9757 5931


Lennon Lee

Partner, Retail and Consumer Tax Leader, PwC Singapore

+65 9800 0848


Oliver Wilkinson

Partner, Entertainment and Media Leader, Singapore, PwC Singapore

+65 9732 9610


Jenny Tan

Partner, Risk Assurance, PwC Singapore

+65 6236 7738


Julia Leong

Partner, Southeast Asia Food Trust Leader, Singapore, PwC Singapore

+65 9756 2123


Contact us

Kok Hooi Lee
Partner, Retail and Consumer Leader, PwC Singapore
Tel: +65 9816 4350

Follow us