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As businesses strive to stay relevant in the retail industry, implementing strategic business decisions to minimise losses and stay afloat might be a difficult task.
For example, a retail client with a significant footprint across Southeast Asia (Singapore, Malaysia and Indonesia in particular) was making losses and accumulating debts due to heavy write-offs from high delinquency rates. Among the challenges faced, income was also reduced due to increased defaults of credit and low margin product line up.
They had asked themselves the following questions:
- How to deal with the urgency to stop the losses and accumulating debts due to heavy write-offs on consumer credit loans?
- What are the areas of operations to restructure for immediate impact (e.g. retail footprint) as part of a credible turnaround plan?
- How to reposition the business and identify new revenue streams medium-term?
- What is the outlook of the competition and consumer trends to calibrate the ambition and adjust the retail offering?
To help our clients through to recovery, we identified critical business elements that the business needed to focus on and formulated a plan to address the red flags that pose a risk to the recovery:
- Reduce store footprint and outsource credit
- Maintain profitable stores as well as stores in target segment locations
- Reduce overheads by shifting the head office to a smaller and cheaper location
- Reduce headcounts in line with the new footprint and set up
- Reduce the number of stock-keeping unit (SKUs), and aligning the product line up to the target segment moving towards higher margin products
Through these cost reduction initiatives, it drove improvements to the business and provided opportunities for growth and additional funds for restructuring.