Notwithstanding how comprehensively designed certain operations management solutions or operations management processes are implemented, these will not work properly with the lack of duly engaged, motivated and well-trained people who are aware of their own role within the organisation.
Very often what makes the real difference between success and failure of an initiative is a combination of :
- Operating models;
- Leadership and goals alignment;
- Roles and responsibilities;
- Mindset and behaviours;
- Competencies and skills; and
- Group and communications dynamics.
Change management must be at the very core of any initiative involving people and should be systematically pursued. Our support in respect of change management arrays across a wide range of education and training courses spanning from specific training, to specific certifications, role-playing games and workshops tailored around customer’s real cases. Our education offering provides pragmatic, hands-on and all-round coverage in the ‘Operations’ area.
Our interpretation of education goes beyond the traditional stand-alone classroom event, but extends as a learn-and-experience process taking into account the needs of the organisation.
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