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Upskilling for a Digital World

Malta Annual Review 2021

Upskilling to the new digital world

The world is going through a technological revolution, with technology replacing human tasks and changing the skills organisations need. Digitalisation and the COVID-19 pandemic have further increased the need for certain skills in many aspects of people's daily lives and for business continuity. These skills do not only include digital skills, but also socio-emotional skills such as resilience, creative thinking and problem solving.

 
The modern business world is changing, and the new emerging technologies, such as automation, are doing three things: creating brand new roles, adapting roles to suit this new environment, and removing roles that are no longer required. COVID-19 has also rapidly accelerated the need for digital transformation, and has also shifted demand and supply of jobs across different sectors. This is leading to increasing disparity, disrupting jobs and businesses. Upskilling initiatives should therefore not only focus on technical literacy, but look at what human skills are required in today’s digital age. Upskilling and reskilling is therefore a critical initiative which needs to be addressed.

What we've done

Leading the discussion on the need for Upskilling

PwC is committed to highlighting the issues surrounding the digital divide and the socio-economic benefits of greater private-public collaboration on upskilling and reskilling. There’s a lot more to do to create more diverse, inclusive, and productive workplaces that allow everyone to give their best.

upskilling digital world

PwC is leading the way in terms of bringing the topic of Upskilling to the agenda of businesses, educational institutions and policy makers. Throughout the last year we have therefore been engaging with different stakeholders in Malta including Government, businesses and social partners to encourage a call for action in relation to upskilling and reskilling. We have also issued thought leadership through the form of articles, dedicated an episode of our very own podcast PwC Malta’s Trend Talks entitled “Upskilling for the Future” and delivered upskilling programmes to a variety of private and public entities. We also continue to support private and public sector organisations in developing robust Competency Frameworks which are aligned with the skills needed in this increasingly digital world.

We are pleased to note that the recently announced National Employment Policy issued by the Ministry for Finance and Employment reflects our call for action on upskilling. This aims to equip Maltese workers with the necessary skills to safeguard their future employability. This enhanced skills priority is further evident in the allocation of €2 million for national upskilling initiatives, announced during the Malta Budget announced on 11th October, 2021.

The PwC Upskilling Hopes and Fears Survey

In February 2021, PwC commissioned the Upskilling Hopes and Fears survey, in which 32,517 members of the general public participated, making it one of the largest global surveys of workers to-date. Respondents included workers, business owners, contract workers, students, unemployed people looking for work, and those on furlough or who were temporarily laid off. The survey polled workers in 19 countries and revealed a mostly optimistic story, but one with some concerning undercurrents.

 
Workers reported feeling excited or confident about the future. Most said they believe they can meet the challenges of automation and proved it during the pandemic: by learning new digital skills and by quickly adapting to remote work. Yet many people think their job is at risk, and half of all respondents feel they’ve missed out on career opportunities or training due to discrimination.

PwC Malta Academy - A greener, digital and more inclusive upskilling learning programme

As Learning & Education professionals we have the responsibility to build a sustainable learning model that encourages infinite learning for all alike. We are providing a learning management platform for our clients to assist them with the organisation of their upskilling learning strategies, a tool which enables a blended learning approach and achieves learning efficiencies and effectiveness.

In addition, although the need for upskilling is mainly driven by technological advances, upskilling is not just about digital skills. Workers also need role-specific business and human skills such as creativity and problem-solving, - in addition to digital skills, to enable them to work effectively alongside technology. PwC’s Academy has therefore designed 3 learning journeys at MQF Level 6 around data literacy, tech literacy and human literacy to inspire people and get them ready for digital transformation.

PwC’s New world. New Skills. Programme

In 2019 PwC launched its New world. New skills. programme whereby until 2023 we are upskilling each of our 276,000 people and are investing $3bn in upskilling, primarily through training our people, and also developing technologies to support our clients and the community. Our objective is that together we can grow tomorrow’s workers today. In the process, we’ll make the world a more resilient, more capable and more inclusive place.

Upskilling the world's youth

As part of our New world. New skills. programme, a collaboration with UNICEF has been launched with the aim of helping upskill the world’s youth. This collaboration with UNICEF will support Generation Unlimited, a multi sector partnership aimed at helping 1.8 billion young people transition from school to work by 2030. PwC and UNICEF, will together convene public, private and civil society stakeholders to develop investment opportunities, programmes and innovations that support young people in their path to productive futures and engaged citizenship.

Contact us

Claudine Attard

Claudine Attard

Director, Advisory, PwC Malta

Tel: +356 2564 7026

Pamela Mamo

Pamela Mamo

Senior Manager, PwC's Academy, PwC Malta

Tel: +356 2564 7125

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