Workforce strategy
People account for as much as 85% of costs. You need the right talent mix to drive value
To create value, organisations need to forecast strategic and operational needs, then deploy talent and capital with precision. The workforce is now digital; human-machine collaboration is unlocking a wealth of opportunities and redefining the workplace. The pandemic proved the point: organisations that understood workforce skills and with deeper digital adoption pivoted faster and came out ahead.
By understanding the possibilities of automation, the changing ways organisations harness the potential of human skills, and the needs of the business, we help you build a workforce that keeps pace with the fast-changing business landscape
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Workers feel an urgent need to upskill for the AI era, yet many perceive a significant gap in the support provided by their employers—only 63% feel they have access to the learning and development resources needed to adapt.
PwCGlobal Workforce Hopes and Fears Survey 2025 (Malaysia highlights)Consider these questions:
- Is your organisation equipped with the workforce required to meet immediate and forthcoming business challenges?
- Do you know which skills will matter most for the future of your business?
- Do you have an understanding of how today’s global environment will influence how you deploy your talent?
How we help you build your workforce strategy
Workforce strategy is how organisations plan and prepare their workforce to deliver on business strategy.
Company’s strategy
Critical capabilities
Align the culture and prepare for change
Operating model
- Organisation structure
- Organisation roles, accountabilities, and decision rights
- Management processes
- Performance management
Talent planning
- Job architecture
- Sourcing strategy
- Leadership planning
- Strategic workforce planning
- Diversity and inclusion
Learning and upskilling
- Leadership development
- Workforce development and capability
- Upskilling/reskilling
Employee experience
- Meaningful work
- Leadership experience
- Organisation experience
- Technology experience
- Workplace experience
Work environment
- Portfolio strategy
- Laber market analytics
- Work environment
- Technology and mobility
- Facilities, construction management and operations
Apply digital assets, tools, and talent analytics
Deliver the workforce of the future
Aligning organisational goals with individual performance metrics is a complex balancing act. As organisations sharpen their focus on how work is done and its subsequent impact to the business, performance management assumes a critical role.
A robust approach draws a clear line of sight from organisational strategy to individual goals. They combine meaningful rewards and offer an array of incentives that resonate with today’s workforce, including compelling career paths, relevant skill development, and flexible work policies.
Learn more on our Fit for Growth page here.
We connect business strategy to people strategy—so you have the right talent and the right skills in place at the right time and cost. What we call strategic workforce planning, we use scenario-based methodology to quantify workforce gaps and translate them into an integrated talent strategy that aligns recruitment, talent development, mobility and other talent processes to the overall workforce plan.
Workforce planning informs build, buy, borrow or bot decisions across the talent lifecycle. Our services include:
Sourcing and talent acquisition strategies
We redesign the talent acquisition strategy, including transforming recruitment functions and deploying data analytics to anticipate demand, offering recruitment process outsourcing and applying innovative recruiting tactics such as gamification to boost reach.
Leadership and succession planning
Retaining high performers and future leaders demands a deliberate and proactive approach, offering rewarding development opportunities and clear advancement pathways. We help you manage this element of the workforce and minimise risk in leadership roles across your organisation.
Learn more on our leadership page here.
Diversity and inclusion (D&I)
Diversity is increasingly recognised as a catalyst for innovation, improved working environments and enhanced customer satisfaction. Studies show that D&I drives positive outcomes and business performance. We apply our global D&I framework across the talent lifecycle.
Learn more on our diversity and inclusion page here.
Our dedicated team of learning and development (L&D) specialists designs end-to-end learning strategies—curricula, content and technology platforms and providers. We help you reimagine workforce development through lifelong learning and using cost-effective solutions such as Massive Open Online Courses (MOOCs) to build skills at pace and scale.
We implement targeted interventions that drive learning:
- Spot rewards and bonus
- Digitised, on-demand and bite-sized learning via mobile apps, podcasts and learning bursts
- Digital badging to recognise earned skills and amplify them across social channels
Learn more about how we can help you upskill your workforce here.
We read the wider world of work and your organisational DNA, then shape your employee value proposition that aligns purpose with broader business ideas and goals.
Through automating manual processes, embracing diverse learning opportunities and formats, fostering personal and professional growth and motivating your employees through benefits and rewards, you retain the talent you need.
Experience-led transformation is the future. At the core of this evolution lies the necessity to design enriching experiences for your employees—so they are more productive, committed and engaged, ultimately contributing to business growth and building a positive organisational reputation in the market.
Treat the work environment as a core element of your workforce strategy. Done well, it encourages innovation, enhances employee experience and boosts productivity—all while optimising costs.
We help you design location strategies, apply labour market analytics and understand future ways of working to unlock real estate opportunities, create effective remote settings and embed technology and mobility for your people.
Our Real Estate Strategy and Transformation team has developed a cutting-edge, proprietary location strategy and site selection tool. It is designed to turn a traditionally ad hoc, manual process into a streamlined, efficient and holistic approach to location decision-making. The tool benchmarks markets across demographics, cost of living, competitive intensity, workforce supply, compensation and more, presented through a hands-on, interactive visualisation.
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