Event highlights

1 December 2021

Opening remarks
Soo Hoo Khoon Yean, Managing Partner, PwC Malaysia

Keynote speech
Nadiah Wan, Chief Executive Officer, Thomson Hospital Kota Damansara; Group Chief Executive Officer, TMC Life Sciences Berhad

Due to the ongoing pandemic, the ceremony of PwC Malaysia’s biennial Building Trust Awards was held virtually this year. 

Streamed from a studio, the virtual event recognised and celebrated our 20 finalists for their efforts in building trust through their communications and interactions with stakeholders, treating attendees - comprising senior management and Board of Directors from Corporate Malaysia - to slightly more than an hour of trust-related insights. For example in his opening speech, PwC Malaysia’s Managing Partner Soo Hoo Khoon Yean spoke about stakeholder expectations in the new normal, and how the need to build trust is even more critical in these unprecedented times. 

Meanwhile, Nadiah Wan (Chief Executive Officer, Thomson Hospital Kota Damansara; Group Chief Executive Officer, TMC Life Sciences Berhad) shared her views on the ‘The health of trust during COVID-19’, in a keynote speech anchored by her experiences in healthcare over the period of the pandemic. There are lessons in building trust we can take away from the crisis, she shared. Among them, we should bring all our stakeholders to the table (including critics) as it can contribute to a diversity of ideas/resources and transparency of information.

At the ceremony, we shared our methodology, which provided the base for which our 2021 winners were determined. We also heard from our panel of independent judges in a short video that was recorded after they had convened to discuss and deliberate the winners. 

What’s new this year
Keeping to our promise to expand our Awards to include more companies (a longtime goal), we looked beyond the top 50 companies on the Main Market of Bursa Malaysia for our 2021 Awards. This year, we shortlisted our 20 finalists from the FBM KLCI and the FBM Mid 70 Index. 

With sustainability being increasingly important in business, we also benchmarked the annual reports and the sustainability reports of all 20 finalists against a 52-question assessment. This was done to find out how these companies have disclosed their sustainability practices - especially on key environmental, social and governance (ESG) issues. Special Mentions specifically for this category were presented. 

Winners and Special Mentions

Winners and Special Mentions from among our FBM KLCI and FBM Mid 70 Index finalists were announced throughout the programme by our emcee Lina Teoh. 

From the FBM KLCI group, Malayan Banking Berhad emerged the winner, while Sime Darby Berhad came in at second place, and Axiata Group Berhad at third. 

From the FBM Mid 70 Index group, the winner was Sime Darby Property Berhad, while KPJ Healthcare Berhad and Yinson Holdings Berhad came in jointly at second place. 

In addition to the winners, Special Mentions were given to finalists that excelled in building trust as indicated by specific components of the Awards methodology. 

PwC Malaysia’s Integrated Reporting <IR> Benchmarking Analysis and ESG Reporting Benchmarking Analysis
Sime Darby Berhad (FBM KLCI)

PwC Malaysia’s ESG Reporting Benchmarking Analysis
Sime Darby Property Berhad (FBM Mid 70 Index)

PwC Malaysia’s Trust Analytics Framework and The Building Trust Public Poll
KPJ Healthcare Berhad (FBM Mid 70 Index)

PwC Malaysia-Asia School of Business’ Trust and Leadership Survey
Telekom Malaysia Berhad (FBM KLCI)
Alliance Bank Malaysia Berhad (FBM Mid 70 Index)

Following each award announcement, we had the opportunity to hear from the leaders of the winning companies, who shared messages around building trust in business. 

Click here to hear the perspectives of our other finalists.

For more insights on how our Building Trust Awards winners were selected, read our Judges report.

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Contact us

Shahliza Rafiq

Shahliza Rafiq

Head of Business Development Centre, PwC Malaysia

Tel: +60 (3) 2173 0728

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