Digital banking

Elevating the banking experience

Elevating the banking experience

New digital channels have provided the banking industry with the position to evolve, allowing for increased customer base, expansion into new markets and the introduction of new products. With this shift, banks will need to transform from traditional branch based servicing to end-to-end digital offerings.

Banking services will now need to provide customers with a high level of access, specifically mobile apps and remap their traditional engagement tactics.

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Customers are looking for a way to transform their banking experience with convenient and easy access, tailored to their personal lifestyle. Digital banking has arrived. Are you ready?

We can serve you in various areas:
  • Developing a business strategy that is fit for growth
  • Designing and building a digital bank using new technologies and partnerships
  • Guiding your application through regulatory approval
  • Accelerating your customer acquisition and brand loyalty
  • Enabling you to onboard your clients instantly
  • Helping you serve your customers in a digital-first world
  • Helping you adapt your workforce for the future
  • Simplifying your finance and treasury functions
  • Navigating you through complex risk and compliance challenges
  • Protecting your digital bank from cyber attacks


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Contact us

Ong Ching Chuan

Ong Ching Chuan

Assurance Leader, PwC Malaysia

Tel: +6 (03) 2173 0550

Marcus von Engel

Marcus von Engel

Financial Services Consulting Leader, PwC Malaysia

Tel: +60 (3) 2173 3725

Michael Graham

Michael Graham

Chief Digital Officer, PwC Malaysia

Tel: +60 (3) 2173 0234

Kelvin Lee

Kelvin Lee

Financial Services Assurance Partner, PwC Malaysia

Tel: +60 (3) 2173 0746

Yennie Tan

Yennie Tan

Deals Partner, Deals Strategy, PwC Malaysia

Tel: +60 (3) 2173 0551

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