PwC’s latest Global CEO Survey revealed that business leaders are increasingly concerned with the significant gaps in their own capabilities and finding the right talent, and many feel that they are struggling to extract the maximum value out of their client and market data. Our Digital Consulting practice helps clients deal with these challenges, anticipate and manage risks to growth, and help them capitalise on opportunities to innovate and expand.
During the 12-month period under review, our Digital Consulting practice has continued to grow and develop in each of the three strategic pillars described below:
- advising clients on strategy and acquisition in relation to Enterprise Resource Planning (ERP) and Industry-specific solutions, coupled with project management office assistance;
- offering data analytic solutions to enable client organisations to capitalise on their untapped business intelligence, thereby enabling them to make faster and better decisions, work more efficiently and find new sources of revenue;
- offering IT managed services thereby enabling clients to benefit from the availability of a team of IT professionals whilst avoiding the burden of maintaining in-house resources.
Besides focusing on the delivery of client engagements, we have also been actively involved in transforming the way we consult with clients by engaging clients in design thinking workshops within our creative and collaborative spaces at the PwC Hub. In addition, In February 2019, we organised a two-day conference entitled ‘Unlocking Emerging Technologies’ focusing on PwC’s Essential 8 Emerging Technologies, blockchain, digital assets and cryptocurrency.
What we've done
- ERP and industry-specific consulting
- Data and Analytics
- IT Managed Services
ERP and industry-specific consulting
In the Digital Consulting space, we have continued to build on our successful track record in providing ERP and industry-specific strategic advice coupled with project and change management support. During the period under review we were appointed to advise on several high-profile digital transformation projects being undertaken across the public sector covering financial accounting systems, a digital tourism platform supported by augmented and virtual reality, the digitisation of the maritime sector, as well as the introduction of a digital innovation hub. We were also commissioned to undertake a study to explore use-cases for blockchain solutions within the public sector. Many of these projects are financed and contracted directly by the EU Commission.
Besides the public sector, we have also undertaken considerable work for our large corporate clients and middle market family business concerns. Our mainstay work continues to revolve around the traditional IT strategy, business requirements and assistance in solutions acquisition followed on with project and change management support. In addition, however, we have also advised clients on industry-specific solutions including inter alia PSD2 support for a number of financial institutions impacted by this EU Directive.
Data and Analytics
Demand for Data and Analytics services continues to grow. Increasingly, organisations are finding it necessary to aggregate the voluminous and disparate data in a timely and consistent manner. Besides continuing to support financial institutions on IFRS 9 compliance through data analytic solutions, we have also been actively involved in providing clients with robotic process automation (RPA), data analytics and executive dashboard reporting solutions.
During the year, we also carried out a milestone data analytics assignment to analyse drone-captured visual images of Malta and Gozo in order to survey, analyse and prioritise the condition of the local road network. The data set, stored on a cloud based geospatial application, is one of the largest ever at a global level.
IT Managed Services
Cloud services have come of age and today, most business are using hosted solutions, some cautiously piloting services; others embracing the opportunity to simplify IT management. PwC’s IT Managed Services have been helping companies migrate systems to the cloud with minimal business disruption. The type of IT support and services needs also change and the PwC offering compliments the modern virtualised servers and systems with a cloud management role, helping businesses make the best of the new functionality and taking care of the ever-changing technical complexities that come with continuous innovation.
During this year, remote monitoring has been delivered as a service, detecting any outages; capacity issues; performance bottlenecks and other issues arising. The PwC team receives automated alerts often before a problem is noticed by the users and the issue is investigated and resolved more quickly and without the need to be on site.
Unlocking Emerging Technologies Conference
In February 2019, our firm organised a two-day conference at the Xara Lodge entitled ‘Unlocking Emerging Technologies’. The event was attended by more than 150 C-suite executives from within the private and public sector spheres and facilitated by international and local subject matter experts. Day 1 provided insights on how PwC’s Essential 8 Emerging Technologies can be leveraged towards addressing business issues and creating competitive edge in today’s Digital Business Age. Day 2 focused on blockchain, digital assets and cryptocurrency in the context of the Maltese regulatory framework.
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