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Digital strategy
It’s time to look for growth in new places—success will be determined by how quickly you adapt your business model
Disruption isn't slowing down. It’s blurring the boundaries between industries, competition, and customer ownership. Turning the threats of disruption into opportunity means getting clear about your digital strategy.
It’s more than just ‘going digital’. It’s also more than developing an app or exploring new technologies in silos. New entrants may no longer come between you and your customers but are potential business partners as you reinvent your business model.
Your digital strategy will need to look within and beyond your industry ecosystem. We can help you gain clarity in your new digital value proposition to respond to technology shifts and build greater customer intimacy.
Move with clarity and unlock greater value
There are significant net benefits to be realised from accelerating digitisation in your business model.
We bring expertise and insight to help you see where you’ll benefit most from digitisation, so you can pinpoint the levers of revenue and cost-savings that drive value.
Digitise products and services within your existing portfolio and increase their market share
Offer new digital products, services and solutions e.g. big data and analytics as a service
Capture high-margin businesses from improved customer insight
Personalise products and allowing mass customisation
Use big data analytics to deliver real-time inline quality control
Incorporate sensors to conduct real-time planning and monitoring e.g. through manufacturing execution systems (MES)
Use smart algorithms and predictive analysis to maintain key assets
Smarter and more efficient use of human resources
How we can help
It’s time to get clear about your digital strategy. We go beyond providing digital services, we’re your digital business ally.
We work with you to identify what differentiating capabilities already exist in your organisation. Together, we explore how new complementary digital capabilities will keep you sustainably differentiated in the future.
- Digital strategy
- Digital transformation
- Business process improvement
Digital strategy
Your business needs to embrace and use digital to your advantage. A clear digital strategy will give you clear investment focus, and you’ll be able to prioritise initiatives that will bring the most impact. We are here to help make sure your digital strategy is actionable and tailored to your strategic intent, with these key considerations in mind:
Define your ‘right to win’: Understand the future business ecosystem and the capabilities you need to formulate a unique value proposition.
Engage increasingly digitally savvy customers: Redesign customer journeys and touchpoints to serve new and critical customer needs (convenience, speed, loyalty, online-to-offline).
Identify the optimal product and service mix: Identify your future customer segment mix and form the ideal set of differentiated as well as table-stakes products/services to grow market share.
Digitise your supply chain and operations: Identify areas where new technologies can make a significant impact in your company’s bottom line, and build further differentiating digital capabilities.
Digital transformation
Our teams help you implement your digital strategy rapidly and at scale. We understand that executing your digital strategy is more than having a great plan. You'll need dual-speed culture within your business, new capabilities within your workforce and a heightened attentiveness to customer needs.
We bring a sharp focus to your efforts to obtain the critical capabilities you need to execute your digital strategy with sustainable impact. Our teams can help:
Step 1: Translate the strategic into the everyday
Map out your current customer experience and define how this would look like in the future
Identify the initiatives and investments required to execute the strategy
Develop a future state operating model to deliver the desired customer experience
Define an organisation-wide capability framework to guide learning and develop your workforce.
Step 2: Accelerate transformation efforts
Build cross-functional and agile teams to lead transformation efforts
Identify and engage potential strategic partners and streamline procurement frameworks
Promote a new behaviour through experiential-learning based war-games, simulations and mixed-team problem solving sessions
Business process improvement
We identify emerging technologies in the market that are most relevant to your business. We help incorporate technology seamlessly in your existing workflows to deliver best-in-class customer experience.
Find out how we help you protect share of mind, share of market, and share of wallet.
Emerging technologies: We assess your current core offerings to identify opportunities to bring in new technologies. We also help you determine what technological infrastructure and investments are required.
Robotics and automation: We identify opportunities to deploy robots to support repetitive manual processes and drive efficiencies and cost savings e.g. robotic process automation (RPA).
Data and AI: By exploring how man and machine can work together to leverage data, we help you understand your risks and greater confidence in developing your competitive edge. We transform the way you use data and analytics to make quicker and better decisions.
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