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What makes a winner?

A PwC overview of the Digital Insurance and Takaful landscape in Malaysia

June 2022

Accelerated digitalisation triggered by the pandemic, is undoubtedly redefining the insurance market, both globally and locally. Growth opportunities continue for both incumbent players and entrants in this climate, ahead of Bank Negara Malaysia (BNM)'s plans to license new Digital Insurers and Takaful Operators (DITOs) in 2023.

'What makes a winner? A PwC overview of the Digital Insurance and Takaful landscape in Malaysia', shares the way forward for insurers in Malaysia including investing in data and integration, distribution via a connected ecosystem, superior and innovative products, strategic partnerships and effective structuring.

The publication reflects on the winning attributes among DITOs, in view of BNM's current plans to finalise a regulatory framework for DITOs. It highlights several use cases on employing technology to achieve competitive advantage based on the guiding value propositions proposed by BNM. 

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Contact us

Angie Wong

Angie Wong

Partner, Assurance, PwC Malaysia

Tel: +60 (3) 2173 0496

Chi Min Liew

Chi Min Liew

Partner, Assurance, PwC Malaysia

Tel: +60 (3) 2173 0544

Dr. Paul Francis

Dr. Paul Francis

Director, Financial Services Strategy, PwC Malaysia

Tel: +60 (3) 2173 3722

Stella Fong

Stella Fong

Senior Manager, Assurance, PwC Malaysia

Tel: +60 (3) 2173 1908

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