upskilling

We help build the skills your workforce needs so you can thrive in a digital world.

New world. New skills.

Jobs are experiencing rapid change to meet the breakneck pace of today’s developing technologies. Bridging the digital divide of a global skills gap is a complex problem that requires stakeholders to work together to make the world a more resilient, more capable and more inclusive place.

New world. New skills. addresses the mismatch between the skills people have today and those needed to navigate the digital world.

At PwC Malaysia, we’ve been on a journey to upskill our own people and we’re excited to share what we’ve learned. We are ready to help businesses, governments, non-government organisations (NGOs), local communities and individuals identify and address the challenges within their workforce, accelerate their upskilling journey and create the workforce of tomorrow, today.

That’s how we hope to bridge the digital divide.

Source: PwC’s Hopes and Fears Survey 2024 – Malaysia highlights

Building better skills for society

Upskilling goes beyond just digital skills. While there's a growing need for abilities like data analytics and coding, soft skills such as curiosity, innovation, and adaptability are just as crucial. Building a supportive culture is key to an organisation's upskilling path.

To upskill effectively, organisations should strategically focus on:

Anticipating the right skills you need

We seek to understand the present challenges and environment. By pinpointing the scale and type of your organisation's skills needs, we help you determine where to begin and what to prioritise.

  • Envision the future workforce to understand how automation will impact your team.

  • Take stock of current skills and abilities.

  • Gain insights into the existing organisational culture.

  • Identify skills needs and role adjacencies to see how roles can align. 

  • Confirm the need for change to make a compelling case for transformation.

Building a future-proof skills strategy

We develop strategic plans to address skills gaps that have the most impact on delivering business value.

  • Quickly review and refresh upskilling strategy to ensure they are current and effective. 

  • Prioritise inclusion to be central to your plans  

  • Improve how you learn and use tech

  • Test different strategies and scale the best-performing programmes 

Laying the cultural foundation

We recognise the role culture plays in the success of upskilling efforts.

  • Create a culture shift to encourage the right behaviours for upskilling

  • Inspire creativity and initative for citizen-led innovation

  • Support physical and mental wellbeing 

Developing and implementing upskilling

We create programmes that leverage organisational culture and key behavioural economics principles. By creating impactful learning experiences, we help you achieve rapid results.

  • Secure buy-In and align incentives to ensure rewards and motivations support upskilling initiatives.

  • Free up time to allow employees to engage in learning activities.

  • Design engaging learning experiences to captivate and retain attention.

  • Enhance digital understanding 

  • Tailor training to individual needs and aspirations for targeted transformation

  • Deliver effective training with measurable outcomes

Evaluating outcomes

We measure your return on upskilling investment.

  • Quantify the effectiveness and impact of upskilling initiatives.

  • Track employee engagement to illustrate how involved and invested employees are in their learning journey.

  • Benchmark Learning and Development function on performance

Insights on upskilling

Want to know more about upskilling? Check out our publications below. 

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New world. New skills.

Let’s have a conversation about upskilling. Speak to us today.

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Contact us

Nurul A’in Abdul Latif

Nurul A’in Abdul Latif

Executive Chair, PwC Malaysia

Shahrin Ismail

Shahrin Ismail

Consulting Leader, PwC Malaysia

Taariq Murad

Taariq Murad

Tax Partner; Healthcare Leader; and Inclusion & Diversity Leader, PwC Malaysia

Khai Chiat Ong

Khai Chiat Ong

Partner, Data & Analytics and Tech Risk, PwC Malaysia

Tel: +60 (3) 2173 0358

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