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Workforce strategy
Workforce dynamics are evolving
Beyond shifting employee sentiments, powerful external factors—including the pandemic, inflation, and fast-moving geopolitical and social crises—impact workers and create new challenges for workforce strategy.
These forces accelerate the need for digital HR transformation, pushing organisations to redefine their technology and people strategies. To thrive in this new normal, organisations must build a workforce strategy that delivers an optimal employee experience and nurtures a dynamic, nimble, adaptable and innovative workforce ready to face tomorrow’s challenges.
78% agree that learning opportunities influence their decision to stay or leave, but only 52% believe their employer supports future skills development through learning opportunities
PwC's Global Workforce Hopes and Fears Survey 2024 - Asia Pacific highlightsDoes your organisation have the right workforce to tackle immediate and emerging business challenges? Do you know which skills your business will need in the future? Are you aware of how today’s complex global environment will affect where and how you deploy your talent? Is there an opportunity to embed ESG into your organisation to support your business and Net Zero strategy?
35% CEOs in Malaysia see a lack of availability of skilled workers as the biggest threat to their business in the year ahead
Building your workforce strategy
Workforce strategy is how organisations plan and prepare their people to deliver on business goals.
Company’s strategy
Critical capabilities
Align the culture and prepare for change
Operating model
- Organisation structure
- Organisation roles, accountabilities, and decision rights
- Management processes
- Performance management
Talent planning
- Job architecture
- Sourcing strategy
- Leadership planning
- Strategic workforce planning
- Diversity and inclusion
Learning and upskilling
- Leadership development
- Workforce development and capability
- Upskilling / reskilling
Employee Experience
- Meaningful work
- Leadership experience
- Organisation experience
- Technology experience
- Workplace experience
Work environment
- Portfolio strategy
- Laber market analytics
- Work environment
- Technology and mobility
- Facilities, construction management and operations
Apply digital assets, tools, and talent analytics
Deliver the workforce of the future
Aligning organisational goals with individual performance metrics presents a complex challenge. As organisations shift focus to how work gets done and its impact on the business, performance management takes centre stage. We believe strong performance management creates a clear link between organisation-wide and individual results. It also delivers a wider range of rewards that appeal to changing workplace generations, including meaningful career paths, relevant skill development and flexible work policies—benefits that resonate deeply with millennial workers and other stakeholders.
Learn more on our Fit for Growth page here.
We help clients connect business strategy with people strategy to ensure they have the right people, skills and roles at the right time and cost—what we call strategic workforce planning. Our scenario-based approach ties workforce gap analysis to talent strategy and planning, integrating recruiting, talent development, mobility and other processes into the workforce plan.
Workforce planning informs key talent decisions around building, buying, borrowing or automating talent. We bring differentiated tools and services to support this process, including:
Sourcing and talent acquisition strategies
We support clients across all aspects of talent acquisition—from transforming recruitment functions and leveraging data analytics to better predict hiring needs, to managing recruitment outsourcing and applying innovative recruiting methods such as gamification.
Leadership and succession planning
Attracting and retaining high performers and future leaders requires a deliberate, proactive approach. Offering development opportunities and clear career paths helps reduce leadership risks and build a strong leadership pipeline. Leadership and succession planning provide the tools to manage this throughout the organisation.
Learn more on our leadership page here.
Diversity and inclusion
Many organisations recognise diversity as a key driver of innovation, positive work environments and superior customer service. Studies show that diverse and inclusive cultures lead to better business outcomes. Our global diversity and inclusion framework defines four key components to develop and execute a strategy that spans all stages of the talent lifecycle.
Learn more on our diversity and inclusion page here.
Our dedicated learning and development experts bring extensive experience designing learning curricula and selecting technology platforms and providers. We help clients explore innovative solutions to build workforce skills and behaviours—including applying lifelong learning concepts to modernise traditional models and leveraging cost-effective options like Massive Open Online Courses (MOOCs). We identify and deliver targeted learning interventions such as incentivised learning with spot rewards or bonuses, digitised on-demand bite-sized learning through mobile apps and podcasts as well as digital badging to recognise skills and promote them through social channels.
Upskill your workforce for the digital world
The impact of COVID-19 has increased pressure on costs and productivity for many organisations. This environment accelerates the need for digital transformation and creates urgent workforce and skills challenges.
Automation, data analysis, artificial intelligence and other emerging technologies boost productivity—but technology succeeds only when skilled, adaptable leaders, technologists and workers apply it effectively. Many companies struggle to find the right mix of talent aligned with culture, mindset and behaviours to power their business.
Hear more about how we can help you upskill your workforce.
By understanding changes in the world of work and organisational DNA, we focus on shaping the employee value proposition. We help organisations build a purpose that supports bigger business goals, automate manual tasks and offer diverse learning opportunities and formats that promote personal and professional growth while motivating employees through benefits and rewards.
Experience-led transformation is the future. Designing employee-centred experiences lies at the heart of transformation and helps boost productivity, commitment and engagement—driving profits and enhancing reputation.
Learn more about how we can help with your employee experience here.
Viewing work environment through a workforce strategy lens unlocks peak performance by increasing innovation, employee experience and productivity while optimising costs. We help clients develop location strategies, use labour market analytics and understand future work models to unlock real estate potential, create effective remote work settings and integrate technology and mobility needs.
PwC’s real estate strategy and transformation team offers a leading-edge proprietary location strategy and site selection tool. This tool transforms a previously ad hoc, manual decision-making process into an organised, efficient and holistic approach. It provides interactive visual access to high-quality data benchmarking key areas such as demographics, cost of living, competition, workforce supply and compensation.
HR technology and solutions
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