Part 3: Product and Brand Experience

As a closing chapter of the 3-part ROX series, the PwC Team held a webinar entitled "Leadership takes centre stage" on the 18th of March 2021. This webinar examines leadership experience as the core pulling factor of an organization and how it may enhance performance. This webinar was conducted in a talk show style with strict SOP compliance.

Our highly influential panelists each shared their experience and journey as a leader and more importantly their interpretation of leadership. Dato Chevy outlined how organizational management has changed, followed by Rafiza who provided an insight on how she navigates various businesses through economic recessions with strong support from her team. We also heard from Ramon about the connection between leadership and emotional collaboration. Last but not least, Soo Hoo shared his views on how his leadership has developed throughout his time with PwC.

Our Panelists

Dato' Chevy Beh
Founder of BookDoc

Rafiza Ghazali
Group Chief Executive Officer of Cradle

Ramon Chelva
Chief People Officer of Edotco

Khoon Yean Soo Hoo
Managing Partner of PwC Malaysia

Jasmin Peters (Moderator)
Experience Consulting Lead
PwC Malaysia

Photos During The Day

Snippets of the Webinar

_{The materials used in this webinar have been prepared for general guidance on matters of interest only, and do not constitute professional advice. You should not act upon the information contained in these materials without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in these materials, and, to the extent permitted by law, PwC Malaysia, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in these materials or for any decision based on it. Unless otherwise stated, we own the intellectual property rights in the materials brought to or created by us for this webinar and you should not share any part of the materials without our consent.}

ROX Webinar Series

31/01/21

Part 3: Product and Brand Experience

As a closing chapter of the 3-part ROX series, the PwC Team held a webinar entitled "Leadership takes centre stage" on the 18th of March 2021.

05/01/21

Part 2: Customer Experience

As a sequel to our first plenary, the PwC Experience Consulting Team held a webinar entitled “Reinventing the Customer Journey”. This webinar is the second of a 3-part ROX series that examines what customer experience really means and how that has evolved over time and especially very recently with the pandemic.

26/11/20

Part 1: Employee Experience

As Part 1 of this of this Series, we took a deep dive into appreciating what employee experience really means and how that has evolved over time and especially very recently with the pandemic. We invited prominent industry leaders to share their views and also the strategies and plans that they are putting in place in...