An ever-changing digital world
Intelligent Automation (IA) and artificial intelligence (AI) are ushering in the fourth industrial revolution or the second machine age by disrupting and creating new business models. In order to thrive in the digital revolution, we must balance business understanding with technology innovation and human insight.
IA is the layering of automation and intelligent technologies that enable organisations to harness technologies to transform the way the work and the way they deliver their services. It has profound transformational benefits and organisational implications that require robust operational excellence and organizational change to be successful.
Intelligent Enterprise is a unique opportunity in the market to drive generational and digital shifts in the business, operational and technology imperatives of organisations. A successful intelligent enterprise is one that treats automation as more than just a technology and realises its impact on all areas of the business – the people, the culture and the processes. Reframe your automation discussion with these four questions.
While it’s easy to jump to technology, that’s often the last piece of the puzzle. Once you’ve identified problem areas you can determine the approach: Do you want small automation sprints to attack discrete areas? Or do you want to reimagine the process with optimal orchestration between human and digital labour? The end game is always the same: playing to the strengths of both people and machines.
IA and automation will impact how your enterprise thinks about the future of work and its workforce. From culture and mind-set to job design to governance, the journey to becoming an intelligent enterprise will fundamentally shift the way your people work.
Unrealistic expectations and failure to scale are the two key challenges that need to be adequately managed during the transformation journey. In order to overcome these challenges, organisations need to build a sustainable risk and governance framework.
The implementation of new technology is not the end of an organisations journey to becoming an intelligent enterprise. However, these technological tools alone won’t make breakthrough gains possible. Selecting the right combination of additional technologies is how intelligence is added to automation and how organisations can continually optimise business processes.
Our front to back digitalisation holistic approach focuses on achieving strategic coherence between people, process and technology. This coupled with our various perspectives and expertise, we can help our clients on their journey to becoming an intelligent enterprise.
Our IA+A finance solution provides a platform that aims to solve a combination of common challenges arising from managing multiple vendors to complex finance systems with excessive data movements, reconciliations, multiple chart of accounts, lack of policies, procedures leading to highly inconsistent processes and higher operational costs. The finance solution weaves together the new age techniques: Robotics Process Automation (RPA), intelligent cognitive techniques, conversational bots and deep learning that help back offices automate accounting, payment reconciliation, HR including payroll, on-boarding, operations, reporting & compliance and freeing staff to work on value added job.
We integrate with your existing HR processes and solutions to automate employee onboarding, benefits, payroll, and other areas that include high-volume transactional tasks. We enable your HR professionals to be human-centric and true business partners rather than spending their energy on administrative tasks.
Partner, Global Intelligent Automation Leader, PwC South East Asia Consulting, PwC Singapore
Tel: +65 8125 7339
Director, Intelligent Automation Consulting, PwC South East Asia Consulting, PwC Singapore
Tel: +65 9816 6451