We know how your business works so you can put AI to work for your business
AI Hub
Innovating with AI: responsible, scalable and reliable
CEOs worldwide are telling us that there's an AI trust gap. Many have big expectations from AI. To realise them, businesses must quickly build confidence in AI by adopting it decisively, targeting strategic areas for impactful change, and balancing technological advances with human-centric strategies.
Our AI Hub, supported by the Singapore Economic Development Board (EDB), aims to bridge this gap and empower our clients and our teams to thrive in an AI-everything future. We focus on establishing standards to introduce AI technology, scaling AI capabilities, and fostering strategic alliances to encourage knowledge sharing as well as innovation.
AI Hub: What makes AI work
Our solutions and services powered by AI
Marcus Lam
Executive Chairman, PwC Singapore
"This AI Hub is a tangible commitment to deliver on our renewed purpose by leveraging AI to scale solutions for our clients and to power the transformation and adoption of AI technologies for close to 4,000 people across the firm. Singapore was the clear choice as the location for the AI Hub, given our strong infrastructure, economic stability and pro-business government policies that support innovation and technological development at scale. As a popular regional HQ hub, Singapore is the natural fit to advance PwC’s AI ambitions."
AI Factory
A part of our AI Hub is our AI Factory - dedicated to accelerating development and scaling AI solutions
- Implementation and adoption
We tailor AI solutions to meet specific business needs for both internal stakeholders and external clients, facilitating enterprise tool rollouts while providing ongoing support to optimise AI deployments.
- Innovation enablement
We advocate continuous learning, fostering GenAI literacy to encourage innovation. By conducting interactive workshops, we collaborate closely to pinpoint AI use cases, developing strategic GenAI solutions tailored for success.
- Responsible AI implementation
We implement frameworks to enable ethical, effective, and scalable AI usage to help accelerate innovation while addressing risks.
Explore our AI innovations
Real stories. Real results.
Powered by Singapore AI Factory
AI-Enabled Shipping Workflow
We streamline shipping workflows by enabling customer self-service and automating document processing
| Your process | Before | After |
|---|---|---|
| Customer query resolution | 2–3 days | Real-time customer self-service with instant document validation |
| Document processing | 20 mins per Bill of Lading and related docs | Automated extraction helped a single client save over 660 man -hours monthly, accumulating to 8000 hours saved annually |
| Document handling | Manual entry of 150+ page contracts per shipment | Resources refocused on strategic tasks |
| Outcome | High error rate and manual strain | 95% accuracy in multi-language document processing |
Powered by Singapore AI Factory
Information Transformer
We accelerate information processing to deliver sharper, actionable insights
| Your process | Before | After |
|---|---|---|
| Document handling | 15 mins – 1h per document | 80% in time reduction |
| Process | Manual review and summarisation | AI-driven extraction into structured formats |
| Output | Inconsistent across engagements | Scalable and consistent across document types |
| Estimated savings | Labour-intensive extraction process | Over 10,000 man-hours saved annually |
Automated Contract Review
We simplify contract analysis with Legal Gen AI, transforming lengthy processes into streamlined precision
| Your process | Before | After |
|---|---|---|
| Review time | 1 day per contract | A few minutes per contract |
| Turnaround Time | 3–6 months for 200 contracts | < 3 weeks for 200 contracts |
| Workload | Labour-intensive, manual review | Systematic extraction of up to 25 variables |
| Quality | Prone to errors, oversights | Focus on higher-value legal work via automation |
We're part of the AI movement
Global AI effort
- Newly launched, PwC’s agent OS is a new foundational capability for orchestrating enterprise-ready AI agents at scale.
- We’re investing US$1.5 billion into scaling our capabilities, upskilling our people and rolling out AI securely across our network.
- We have alliances with the leading AI players, from Microsoft to Meta, AWS to Anthropic, so you’ll get the right model for today and tomorrow.
- We put AI to work across our network, empowering our people with our award-winning ChatPwC, leveraging our new PwC agent OS, with over 250 AI agents deployed for specific tasks to maximise business impact.
- As a pioneer in the responsible use of AI, we design and build your AI with a commitment to security, ethics and compliance—from blueprint to breakthrough.
Joe Atkinson
Global Chief AI Officer, PwC
"Singapore's AI Hub will help power the responsible and trusted development of cutting-edge and scalable AI solutions to serve the leading businesses and innovators in Singapore and across the region. The Hub helps broaden the reach of PwC's global AI factory, which now connects talented developers and engineers across more than 40 territories in the PwC Network."
Hear what our AI Hub is all about from our leaders
Our AI Hub is committed to advancing the responsible creation and scaling of AI solutions, catering to businesses and innovators in Singapore as well as the region.
AI Hub: Hear from our leaders
Connect with the AI Hub team
We unite different expertise to innovate responsibly, and scale reliable solutions.
Singapore AI Hub Leadership
AI Transformation
Phaedra Pang
AI Factory
Lee Lim
Lines of Service Champions
Liao Jie Hong
No search results
Winston Nesfield
Eric Chin
Maheshwar V
Insights
Sharp takes on what’s next
What AI means for your workforce strategy: 5 takeaways from the 2025 AI Jobs Barometer
PwC’s 2025 AI Jobs Barometer reveals how AI is raising wages, reshaping roles, and accelerating demand for new skills across industries.
2025 AI Business Predictions
Explore PwC’s AI predictions with actionable strategies, industry insights, and trends shaping AI’s role in business transformation for 2025 and beyond.
PwC commits over US$4 million in new AI Hub in Singapore
TThe PwC network will commit over US$4 million in Singapore over a three-year period to establish this AI Hub, with support from the Singapore Economic Development Board (EDB).
