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Industry Specific Services

Compliance, reviews, process optimisation or co-source application support based on industry best practices for system and IT environment

If your company needs to perform a maturity assessment or an independent review of your IT frameworks or IT processes and controls against international best practices, by being attentive to your requirements and understanding your issues and strategies, we can tailor-made the appropriate review to meet your business requirements.

The local and global landscape

Several industries in Mauritius and worldwide use specialised off-the-shelf software. For instance:

  • The hospitality industry uses Sun suites or Opera integrated with Micros symphony/Fidelio as well as material control;

  • The telecom service sector has witnessed very fast growth in the last few years. The horizon for the range of services has expanded multifolds. There are transactions which are very specific to the telecom sector like licensing, revenue streams and infrastructure sharing which are unique. The onset of new technologies like 5G, Internet over Thing (IoT) etc are giving rise to newer risks in addition to traditional ones. PwC’s telecom experience can help you identify and mitigate risk and provide tailor made solutions which are specific to industry;

  • Sugar industry uses NeoLibra and CEMIS;

  • Banking/Leasing industries will use banking/financial specific applications such as T24, Flexcube, and Oracle financials;

  • Insurance companies use applications such as Flexcube, GIIS, Premia, Oracle and others; and

  • Logistics/Manufacturing/Retail will use ERPs such as Microsoft D365, Oracle, and AS400.

Top issues you may be facing

  • ERPs are implemented with major loopholes in terms of processes and controls
  • Functionalities are not optimised
  • Be more reactive to business needs resulting in additional cost post-implementation

How can we help?

We help you to solve your most complex challenges across technology environments—from traditional on-premise to cloud and hybrid applications.

We can assist you in addressing your high-risk enterprise systems challenges and gain value from your technologies, processes and data to improve business performance and compliance.

We can offer MQA approved training services on compliance, IT governance & IT risks, as well as IT framework and best practices. We also provide hands-on training or assistance on CAATs tools such as ACL and Alteryx, with a library of tests for each audit cycle. We can also perform automated testing and reporting such as Exception reports and IFRS 9.

Review and assurance of technology process and controls on the specialised tools using PwC tailor-made work programme or proprietary tools.

Data assurance using CAATs (Alteryx and PowerBi) as well as ACL.

Training services

Key benefits

  • Have consultants and auditors with experience in auditing and reviewing industry specialised applications across various clients

  • Optimise the functionalities and use of the applications

  • Be up to date with changes and updates in the applications

  • Benefit from regularly revised work program from PwC global network

How we helped our clients

  • Performing end to end CDR (Call Data Records) and Subscriber reconciliations on a daily basis using tools like Alteryx and/or ACL.
  • Test calls covering all key scenarios (Prepaid, Postpaid, Hybrid and Broadband) and re-rating of Prepaid CDRs. 
  • Performing IT General Controls testing over complex proprietary telecom components.
  • Sequentiality of TAP-In and Tap-Out files used in complex roaming processes.
  • Performing Revenue Assurance controls validation using tools like Alteryx and/or ACL.

Banking, Leasing & Insurance:

  • Internal and external audit of major banks
  • Post implementation review of the implementation of the core banking system in the biggest bank in Mauritius
  • Audit using CAATs extensively for the reconciliation, recomputation and exception reporting to assist audit team in their audit for high risk areas (e.g Balance and Interest/fees/premium reconciliation and recomputations)
  • Reconciliation of non integrated system to prepare migrated data prior to change of core systems

Project assurance on Sun Suite for group of hotels in Mauritius
External and internal audit of most hotels in Mauritius

  • Stock reconciliation and Stock process review with the use of CAATs (Alteryx and ACL)
  • External and internal audit of big group of companies in the sugar industry, based in Mauritius and Africa
  • Project assurance of implementation of Neo Libra and CEMIS

Logistics, Manufacturing & Retail

  • Pre and post implementation audit of specialised core ERPs.
  • Stock reconciliation and stock process review using CAATs to identify root cause of major discrepancies in GL figures, to adjust average costs for discrepancies noted and/or to optimise the ERPs.

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Contact us

Julien Tyack

Julien Tyack

Partner, Risk Assurance Services, PwC Mauritius

Tel: +230 404 5210