Tax Academy - FAQ

About Taking the Course

Q. I have registered Tax Academy, but I have not received an email regarding course registration.

A. Please search your inbox and other folder for an email from ‘PwC Tax Japan Seminar Office’.

If you have not received the email regarding course registration, it is possible that you registered your email address incorrectly on the PwC Japan Group’s website, or that the email was blocked by your security settings. Please contact us at the email address below.

Contact: PwC Tax Japan Seminar Office
Monday-Friday 9:15am-5:15pm (Japan time) （excluding Japanese national holidays and year-end holidays）
Email: jp_tax_seminar-mbx@pwc.com

About Payment

Q. What payment methods are accepted? 

A. The payment for Tax Academy is done through invoice settlement.

About Video Viewing

Q. What should I do if I can't watch the course videos or if a course video won’t play?

A. As stated in the Tax Academy terms and conditions, to ensure a smooth experience, we recommend using the following browsers:

The latest version of Google Chrome, Firefox, Safari, or Microsoft Edge

Please note that using other environments may not guarantee the proper functioning of the course.

Q. Is there a start deadline or viewing deadline for watching Tax Academy videos?

A. You can start watching the videos once the invoice payment is completed. The viewing deadline will be specified in the course instructions (generally, it is six months from the date of payment).

About Materials

Q. Can I download the materials for the course? 

A. Yes, you can download the Tax Academy materials in PDF format from the platform.

How to start the course and make a payment

For those who applied individually:
Please kindly transfer the course fees to the designated account as indicated in the email. Once the payment is confirmed, we will send you the URL and password for accessing the course. When you receive the URL, you will be able to start the course.

For those who work for overseas corporations or are overseas residents:
Please be advised that the process of issuing invoices may take additional time, as it includes confirming the tax treatment in your country of residence. We appreciate your understanding in this matter.