Tax Academy - FAQ
Q. I can't find the PwC Tax Academy courses on Udemy.
A. These courses are available only to those who are not in a Financial Reporting Oversight Role (a position with the ability to influence the financial statements of PwC audit clients whose securities are publicly traded on the US securities exchange). Therefore, you will first need to create an account on the PwC Japan Group’s website, log into your ‘My Page’, and select the courses you wish to take. After confirming your eligibility, we will send an email containing the Udemy course details to your registered email address. Please use the information in this email to access the courses.
Q. I already have a Udemy account. Do I still need to register and create a ‘My Page’ on the PwC Japan Group website?
A. This course is available only to those who are not in a Financial Reporting Oversight Role (a position with the ability to influence the financial statements of PwC audit clients whose securities are publicly traded on the US securities exchange). Therefore, you will need to complete the confirmation process via your ‘My Page’ on the PwC Japan Group’s website to confirm that you are not in a Financial Reporting Oversight Role or the spouse, spouse-equivalent or dependent of anyone who is.
Q. Will I be charged when I select the course(s) on ‘My Page’ on the PwC Japan Group website?
A. You will not be charged when you select courses on the PwC Japan Group's website. Because these courses are provided on the Udemy platform, you will be charged when you access the courses on Udemy and agree to proceed with the payment procedure.
Q. I created an account on the PwC Japan Group’s website, logged into ‘My Page’, and selected a course, but I have not received an email regarding course registration.
A. Please search your inbox and other folder for an email from ‘PwC Tax Japan Seminar Office’.
If you have not received the email regarding course registration, it is possible that you registered your email address incorrectly on the PwC Japan Group’s website, or that the email was blocked by your security settings. Please contact us at the email address below.
Contact: PwC Tax Japan Seminar Office
Monday-Friday 9:15am-5:15pm (Japan time) （excluding Japanese national holidays and year-end holidays）
Email: jp_tax_seminar-mbx@pwc.com
Q. What should I do if I want to take additional courses?
A. Please go to your ‘My Page’ on the PwC Japan Group website and select the additional courses you wish to take. We will send an email containing the course details to your registered email address. Access the Udemy course page from the email to register and make payment. Please see this page for details on the registration process.
Q. What payment methods are accepted?
A. Payment for these courses must be made via Udemy. Please complete the payment process on Udemy with a credit card, debit card or PayPal.
Payment methods on Udemy
https://support.udemy.com/hc/en/articles/360000165907-Payment-Methods-on-Udemy
Q. Is it possible to pay by invoice and receive receipts for each individual course?
A. These courses are provided through Udemy, and payments will also need to be made through Udemy. Udemy, Inc. can provide invoices and receipts to your Udemy account.
Please see the following page for details. If you have any questions regarding invoices and receipts, please contact Udemy Support.
Receipts, Invoices & Credit Notes: FAQ
https://support.udemy.com/hc/en/articles/229233567
Q. What should I do if I can't watch the course videos or if a course video won’t play?
A. These courses are provided through Udemy, and problems regarding the system and operations will also need to be handled by Udemy. Please see the following pages on the Udemy site for details.
Course Taking Issues
https://support.udemy.com/hc/en/sections/206458348
Learning with Udemy: FAQ
https://support.udemy.com/hc/en/articles/229232187
Submit a request
https://support.udemy.com/hc/ja/requests/new?type=student
Q. What kind of devices can I use to access the lecture videos?
A. These courses are provided through Udemy. You can view the course materials via a variety of devices and platforms, including Windows and Mac computers and Android and iOS mobile devices.
System Requirements
https://support.udemy.com/hc/en/articles/229231047
Q. When will the courses become available on Udemy? Is there a deadline for viewing the materials?
A. The courses are available now, and you can start watching the videos as soon as you complete payment on Udemy. There is no deadline for viewing the courses.
Q. Can I download the materials for the course?
A. Course materials can be downloaded in PDF format from Udemy.
