New world. New skills.

Everyone should be able to live, learn, work and participate in the digital world.

The accelerating pace at which technology is developing has impacted businesses and our daily lives. One area that continues to experience rapid change? Jobs. We see new roles being created, while others fade out. The gap between the skills people have today and the ones needed for tomorrow is growing at an unmatched rate, and it will continue to widen if nothing is done.

We believe the need to upskill is a critical issue that deserves considerable attention. That’s why the PwC global network is investing US$3bn that will go towards upskilling over the next four years.

At PwC Vietnam, our people are our greatest assets, and we’ve invested in training to ensure they are prepared for the future of work. But our commitment to upskilling doesn’t stop there. It extends to helping other organisations identify and address the challenges within their workforce, and reaching underprivileged communities who may not have access to upskilling opportunities.

That’s how we hope to bridge the digital divide.


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believe automation brings more opportunities than risks while 45% also expressed concerns about automation putting jobs at risk.


believe that technology will change the ir current jobs in the medium term (6-10 years), while 83% believe they will feel the impact in the short term (3-5 years).


would learn new skills now or completely retrain in order to improve future employability.


say it is the responsibility of individuals to reskill. However, businesses and governments can play important roles in addressing the upskilling gap.

Source: Vietnam Digital Readiness Report. Click here to find out more.

Vietnam Digital Readiness Report

Vietnam Digital Readiness Report

What do over 1100 Vietnamese people think about how they will live, work and participate in the digital world? Have your question answered in our ‘Vietnam Digital Readiness Report’.

Duration: 00:00:50

Read the full report here

How to start upskilling

Upskilling is not just about digital skills. While there is an increase in demand for skills like data analytics and coding, for example, soft skills such as curiosity, innovation and adaptability are equally important. Building a culture that will support this environment will be foundational to an organisation’s upskilling journey. 

To upskill, we believe organisations should place strategic focus on:

Building a future-proof skills strategy

Build strategic plans to deal with the skills gaps which have the most impact on delivering business value.

  • Rapidly review and refresh upskilling strategy

  • Make inclusion a priority

  • Improve effectiveness of learning organisation & tech

  • Test strategic alternatives and scale best-performing programmes

Laying the cultural foundation

Use culture as the bedrock of an organisation’s upskilling efforts.

  • Create a cultural shift and the right behaviours

  • Inspire citizen-led innovation

  • Nurture physical vitality and mental wellbeing

Developing and implementing upskilling

Create and deploy programmes which harness the organisation's culture and use key behavioural economics principles to deliver the right learning experience and rapid results.

  • Create buy-in and align rewards and incentives

  • Free up time for learning

  • Design for an engaging learning experience

  • Build digital understanding

  • Focus on targeted personal transformation journeys

  • Deliver training

Evaluating return on investment

Measure the return on investment from upskilling programmes.

  • Measure return on learning investment

  • Track employee engagement

  • Benchmark the L&D function

Identifying skills gaps and mismatches

Assess the current environment and challenges. Identify the size and nature of an organisation’s skills gaps and mismatches, where to start and what to prioritise.

  • Define future workforce and understand the impact of automation

  • Assess current workforce capabilities

  • Understand the organisational culture

  • Identify skills gaps, mismatches and role adjacencies

  • Validate the case for change

Insights on upskilling

Want to know more about upskilling? Check out our publications below. 



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Get in touch

Johnathan Ooi Siew Loke

Partner, Deals and Consulting Services Leader, PwC Vietnam

Tel: +84 28 3823 0796

David Tay

Markets Director, PwC Vietnam

Tel: +84 28 3823 0796, Ext. 4691