Privacy statement

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This Privacy Statement was last updated on 26 Feb 2018

PricewaterhouseCoopers in Vietnam (“PwC” or “we”) values your trust in us and respects the need to maintain the security and confidentiality of information that you provide to us, whether or not you are a PwC client, a registered user or a visitor to our website. By submitting or providing your personal data, you consent to the use of your personal data collected by PwC and all persons involved in the provision of services, recruitment and communicating with you, in the manner as set out in this Privacy Statement.

In the event of any conflict between the English version and the Vietnamese version, the English version shall prevail. PwC shall have the right to modify, update or amend the terms of this Privacy Statement at any time by placing the updated Privacy Statement on the website without prior notice. By continuing to communicate with PwC or by continuing to use PwC’s services following the modifications, updates or amendments to this Privacy Statement shall signify your acceptance of such modifications, updates or amendments.

If you have questions on privacy issues, please email us at vn.marketing@vn.pwc.com.

We only collect personally identifiable information that is specifically and voluntarily provided by you. We receive various types of private and personal data in the course of your communicating with PwC or by continuing to use PwC’s services, including but not limited to the following (“Personal Data”):

  • Name, address, national registration identity card, title, company address, email address, telephone and fax numbers; and
  • Any information which may identify you, your spouse or family members

In addition to the Personal Data you provide to PwC directly, PwC may also collect your Personal Data from a variety of sources, including without limitation at any meetings, events, conferences, seminars, social media channels, or talks organised or sponsored or attended by PwC and/or from the cookies used on the website (kindly refer to the "Cookies" section).

From time to time you may also voluntarily provide PwC with unsolicited personal information – that is, information other than that which PwC has requested (for example, through the PwC websites). If you do wish to provide such information for any reason, you consent to PwC using that information in the ways described in this Privacy Statement or as described at the point where you choose to disclose this information.  Further, when providing such unsolicited information, we ask that you do not provide any sensitive information.

We may collect, use and process your Personal Data for the purposes in connection with the services you have requested and for the activities you have attended or enquired which shall include but not limited to:

  • provide services to you
  • recruitment purposes
  • participate in "join our mailing list" initiatives
  • participate in bulletin boards, discussion or message forums
  • contact us for further information
  • internal administrative purposes
  • enter quick surveys, quiz's or benchmarking surveys
  • register for events and conferences
  • distribute requested reference materials
  • subscribe to newsletters
  • download documents or publications
  • maintain our operations or client relationship management systems
  • marketing purposes

It is PwC's policy only to disclose information to third parties under the following circumstances (not exhaustive):

  • As required by law through subpoena, search warrant or other legal process  
  • To other PwC firms and our service providers (please refer to the "Cross-Border Transfer" section)
  • When required to deliver publications or reference materials requested by you

We recognise that your information is valuable and we take all reasonable measures to protect your information while it is in our care.

There are several places throughout pwcglobal.com and pwc.com that may link to other websites that do not operate under pwcglobal.com and pwc.com's privacy practices. When you follow links to other websites, PwC's privacy practices no longer apply. We encourage visitors to review each site's privacy policy before disclosing any personally identifiable information.

The Personal Data you submit to us (as referred to in the "Collection of Personal Data" section) will only be retained for as long as is required for the purposes for which it was collected or as required by law.

When requested and practical, PwC will delete your Personal Data from current operational systems. Please be aware that once we have received your request to unsubscribe, it may take up to fourteen (14) working days for us to process your request and to be reflected in our systems. Therefore, you may still receive marketing materials/communication during this period of time.

For example, contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and emails are kept for only the period of time considered reasonable to facilitate the visitor’s requests. Resumes are disposed of when they are either no longer under consideration, or are considered dated by our Human Resources departments.

When your Personal Data is collected, PwC assumes responsibility for keeping an accurate and up-to-date record of the Personal Data once you have submitted and verified the data. PwC does not assume responsibility for verifying the ongoing accuracy of the content of Personal Data. If PwC is informed by you that any of your Personal Data which we have collected (referred to the "Collection of Personal Data" section) is no longer accurate, PwC will only make appropriate corrections based on the updated information provided by you. PwC is committed to providing reasonable and practical access to you for the opportunity to identify and correct any inaccuracies.

If you would like to update the details of the Personal Data which you have submitted to us, you may contact us at vn.marketing@vn.pwc.com.

We have implemented generally accepted standards of technology and operational security in order to protect your Personal Data (as referred to in the "Collection of Personal Data" section) from loss, misuse, alteration or destruction. In particular, we ensure that all appropriate confidentiality obligations and technical and organisational security measures are in place to prevent any unauthorised or unlawful disclosure or processing of such information and data and the accidental loss or destruction of or damage to such information and data. Only our authorised personnel are provided access to Personal Data and these employees have agreed to ensure confidentiality of this information.

Personal Data collected by PwC may be transferred to other individual PwC firms, which are member firms of the worldwide PwC organisation, where it is necessary

  1. to meet the purpose for which you have submitted the information; or
  2. to enable you to be provided with information at a later date which may be of relevance and interest to you based on the nature and purpose of your requests; or
  3. maintaining our operations or client relationship management systems; or
  4. quality and risk management reviews; or
  5. for marketing purposes.

Your Personal Data may also be transferred to third party service providers who process information on PwC's behalf, including providers of information technology, identity management, website hosting and management, data analysis, data back-up, security and storage services. By submitting data to PwC, you are providing explicit consent for cross border transmission of data collected for the fulfilment of your requests. As a result, your Personal Data may be transferred outside the country where you are located.

Cookies may be used on our site. "Cookies" are small text files placed on your hard drive that assist us in providing a more customised website experience. For example, a cookie can be used to store registration information in an area of the site so that a user does not need to re-enter it on subsequent visits to that area. It is PwC's policy to use cookies to make navigation of our websites easier for visitors and to facilitate efficient registration procedures. Site statistics are compiled by third parties, and therefore your IP address will be passed to third parties for statistical reporting only.

Where PwC collects information through our website, we automatically collect certain non-personal information regarding website use that does not identify you including but not limited to the Internet Protocol ("IP") address of your computer, the IP address of your internet service provider, the date and time of your access to the website, the operating system you are using, the sections of the website you visit, the content you download from website and the internet address of the website from which you linked directly to PwC's website. PwC may use non-personal information to compile tracking information reports regarding site user demographics and site traffic patterns. None of the tracking information in the reports can be connected to your identities.

If you are concerned about cookies, most browsers permit individuals to decline cookies by changing the privacy settings on your browser. In most cases, a visitor may refuse a cookie and still fully navigate our websites, however other functionality in the site may be impaired. After termination of the visit to our site, you can always delete the cookie from your system if you wish.

Full details on the cookies in use on our website can be found on the Cookies information page.

You will be given the opportunity to ‘opt-out’ of having your Personal Data used for purposes not directly related to the services, website or the purpose at the point where PwC asks for your Personal Data. If you change your mind at any time about receiving information from us, you can send us an email message to vn.marketing@vn.pwc.com, or follow the instructions set out in our email to you to unsubscribe. Please be aware that once we have received your request to unsubscribe, it may take up to fourteen (14) working days for us to process your request and to be reflected in our systems. Therefore, you may still receive marketing materials/communication during this period of time.

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