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Building a workplace designed to maximise productivity and collaboration
Digital workplace transformation
How should business leaders prepare for a return to ‘business as usual’ with a remote workforce?
The success of modern businesses depends on connectivity, easy access to information, fast responses, collaboration networks, and the ability to make real-time decisions. To stay competitive and attractive, organisations must transform the employee work experience by promoting efficiency, innovation and growth while breaking down communication barriers.
Success comes from implementing a digital transformation strategy that drives real organisational and cultural change while delivering business value.
Our approach to accelerating the digital workplace of the future
The pandemic sped up the adoption of new technologies as organisations realised they were not fully equipped to support remote workforces. However, relying on digital tools as a stopgap without considering organisational needs can create pain points across the business.
A successful plan involves thoughtful changes to policies, procurement and operating processes, supported by purposeful change management and clear communication. Using a human-centred approach, we develop a well-defined strategy customised to your business and stakeholder needs.
Digital maturity drives digital transformation
Business leaders must assess the maturity of their initiatives to understand their position in the industry and address gaps.
Our Return to Work survey offers a development and assessment framework covering critical elements of a successful return to work strategy and execution.
Define the future state of your digital workplace through a human-centred, experience-led approach
We use a proven persona-led approach to analyse behaviours, pain points and preferences at work by defining archetypes that reflect diverse user needs across your organisation—not by department or level. The future state targets key pain points and maximises benefits. We define strategy-led business scenarios and detailed use cases customised to your business.
Explore technologies
Discover tools and technologies suitable for your organisation and how to equip your people with the right solutions to maximise productivity and effectiveness.
Our digital workplace assessment tool, combined with tailored workshops, delivers detailed insights into your organisation’s digital maturity. With these insights, you can prioritise initiatives that bring the greatest business value.
- What collaboration and productivity tools does the organisation need?
- Could robotic process automation (RPA) improve efficiency?
- How does the organisation currently use cloud computing?
- Does the organisation support end user computing?
Design your workplace of the future
Experience design goes beyond physical space. It blends physical and digital realms using user experience design principles to craft a unique, imaginative and impactful environment. We also analyse floor space to maximise usage for your organisation. Areas to consider include:
- Reconfiguring workspaces for safe distancing
- Redesigning office layouts to encourage collaboration
- Reviewing floor plans and sizing
Engaging your people in defining and designing your transformation
Organisations often assume digital tools alone increase productivity. That only happens when digital solutions fit within the broader business ecosystem with intentional change management. Without it, organisations risk creating siloed tools and inefficient processes.
Our people-focused agile approach recognises that people adopt changes they help create, especially when they understand why change supports their personal success.
We keep the people experience central—whether changing roles, redesigning processes or introducing new technologies. We focus on what delivers the greatest impact and co-create solutions with your people.
Returning to work
As organisations plan for workplaces after the COVID circuit breaker, they need thoughtful strategies to ensure employee and stakeholder safety and wellbeing. Key elements of a successful return to work strategy include:
Leading and communicating change
Managing stakeholder health and safety
Managing operations and new demands
Updating facilities and technology
Building empathy into policies and culture
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