PwC's 2015 Global Operations Survey


This research undertaking, PwC’s 2015 Global Operations Survey, was part of our efforts to learn more about how companies are using operations to drive competitive advantage today.

The resulting report, ‘Reimagining Operations: Insights from PwC’s 2015 Global Operations Survey’ highlights that leading companies are reimagining operations. They are aligning more effectively with business strategy and working across functional lines to build experiences for their customers that are hard to copy. These companies are more confident about their future prospects too.


Key findings include:

  • 63% of operations leaders say understanding what customers value is a challenge
  • 58% say their company's current approach to operations is about transformative change
  • 61% expect that changes in customer behaviours will become a disruptive factor for their industry in the next five years
  • 42% plan to focus efforts on the few differentiating capabilities that drive competitive advantage

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