HR and Leadership Academy

At PwC, we understand the need to develop leaders to keep up with the ever-changing workplace. We, ourselves, invest heavily in developing our own people into future business leaders.

We bring this experience into our HR and Leadership Academy, where we offer programmes for HR specialists and leaders across all levels.

Our programmes

To register for preferred course(s), please contact us.

Agile professional certification

Agile's popularity has exploded over the last decade, but there are still many misconceptions and misunderstandings when it comes to Agile (Have you ever heard someone tell you that Agile only works in Tech work?). This interactive course aims to dispel the myths and give participants a robust understanding of Agile. This two-day programme involves hands-on learning and a case study that ties all the theory together, to give participants a feel of what an Agile project really is!

Objectives

This course aims to provide participants with a fundamental understanding of the Agile mindset and common practices (specifically Scrum and Kanban). Upon completion of this course, participants will be able to bring Agile ways of working into their day-to-day work.

Outcome

Participants who demonstrate an Agile mindset and have actively  participated over the two days will be certified as ICAgile Certified Professionals.

Agenda
  • Agile Values & Principles
  • Scrum, Kanban
  • Planning & Estimation
  • Customer-Centricity
  • Team Inception
  • Opportunity Canvas
  • User Stories
  • Product Backlog

  2 days

  Classroom

Target audience
  • Anyone and everyone who wants to learn how to work in a more efficient way, and who wants to learn more about Agile. This course is the best way to start your Agile journey!

Capability based Strategy Development (CDS)

Corporate strategy is based on 3 major factors: Way to Play - Capability - Product Portfolio.
An understanding of these factors is vital to support strategic decision makers to be able to position their companies for maximum success in the market.

Objectives

The course will help the firm identify:

  • Strategic thinking and the unique competitive strength and necessary capability to win in the market
  • The gap between the current situation and the level needed
Outcome

By the end of this course, attendees will be able to:

  • Formulate a corporate key message to the market (way to play in line with mission, vision & core values)
  • Conduct a Capability Analysis - key capabilities to win in the Market and the gap between the required capability and the current situation
  • Draw up options & key KPI for execution plan
Agenda
  • Understanding framework for Strategy base on Capability: Way to Play - Capability System - Product portfolio;
  • Defining the gap between the required capability and the current situation, then develop options to fill the gap

  4 hours

  Classroom / Virtual

Target audience
  • Top Management Level & Strategy team

Change management 101

Delivering real, sustainable change:

Organisations that put their people at the heart of change are measurably more likely to deliver successful outcomes.

Success in business can hinge on strategic agility and the ability to execute. Solid strategies, processes and technology alone may not deliver results. It takes people to accept, adopt, drive, and sustain the change that helps realise tangible impact. Getting the best from people at every level when there is constant change is one of the keys to sustainable competitive advantage.

Objectives

By the end of the programme, you will be able to:

  • Understand the key principles of how to make change stick
  • Understand and apply the key elements of change management such as change impact assessment, stakeholder engagement and communications, change readiness assessment, training, go-live support and benefits management 
  • Develop and manage a holistic change management plan for any project or transformation programme
Outcome

By the end of the course, participants will understand how to design, plan, and implement an effective change management programme, and may try with a simple change management project.

Agenda
  • Welcome & Introductions
  • What is Change Management and why is it important
  • Key Guiding Principles of Change Management
  • Element #1: Change Impact Assessment
  • Element #2: Stakeholder Engagement and Communications
  • Element #3: Change Readiness Assessment
  • Element #4: Training
  • Element #5: Change Agent network
  • Element #6: Benefits Management
  • Pulling it all together: A Change Management Plan

  1 day

  Classroom

Target audience
  • Executives, Senior Executives, Managers and Senior Managers who are involved in projects and transformation programmes

Coaching for excellence

As a coach, you play a very important role in developing your people and supporting them in their growth journey as professionals. But what does that role entail? What skills do you require? How do you handle different situations with your coachees?

Join the session to find out more.

Objectives

By the end of the session, you will:

  • Understand your roles and responsibilities as a coach
  • Have a right mindset
  • Enhance and sharpen your skills to engage your coachee in quality conversations
  • Be able to overcome some challenges you may face
Outcome

By the end of the course, participants will know what it takes to build trust and engage your coachee for a positive outcome.

Agenda
  • Welcome and Introductions
  • Your role as a coach
  • Mindset and skills
  • Three models
  • Dealing with coachees of different social styles
  • Scenarios and feedback
  • Challenges and how to overcome them

  4 hours

  Classroom / Virtual

Target audience
  • Team leaders who are keen to maximise the potential of their coachees.

Design thinking and innovation

Design thinking is an innovation methodology that builds solutions for problems, with users’ needs in mind. SMEs are increasingly frustrated with the complex problems they are facing, and have limited options for how they can solve them. Design thinking offers a fresh, innovative approach to how to do this. Design thinking puts together creativity and empathy within organisations, to create diverse options for solving problems. It combines existing knowledge, new human-centred insights, and a process of trying things out quickly and dealing with ambiguity. Ultimately, solutions are tested rapidly with real people in the real world. By the end of this programme, participants will be equipped with new tools and processes, and be challenged to have a mindset that is comfortable with ambiguity, rapid experimentation and co-creation within teams.

Objectives

By the end of the course, the participants will:

  •  Be able to understand users’ needs 
  •  Build solutions based on those needs
  •  Know what the design thinking process and its mindsets are
  •  Use design thinking to explore new ideas and experiences
  •  Apply design thinking to a problem
Outcome

By the end of the course, participants will be able to use and apply a structured approach to find the right problems to solve, design and deliver products/services/experiences that are not only memorable, but also meaningful at the same time.

Agenda
  • Welcome & introductions
  • What is Design Thinking 
  • Problem statement
  • Empathise
  • Define
  • Ideate
  • Prototyping 
  • Test
  • Applying Design Thinking to your problem

  2 days

  Classroom / Virtual

Target audience
  • Executives, Senior Executives, Managers, and Senior Managers who are seeking creative ways to solve problems

Giving and receiving feedback

Are people comfortable giving you feedback? Do you find it hard to give others feedback? How can you structure your feedback so that the message can get across?

If you have these questions in your mind and are keen to know how to respond to them, you will find this workshop useful for you. It will further enhance your skills in both giving and receiving feedback effectively. You owe it to yourself to seek feedback from others and you owe it to others to give them feedback so that all can continue to grow to be a better leader.

Objectives

By the end of the programme, you will be able to:

  •  Know what effective feedback is
  •  Know how to give feedback effectively
  •  Know how to make it easy for others to give feedback to you
Outcome

By the end of the course, participants will be able to give and receive feedback effectively.

Agenda
  • Welcome & Introductions
  • What is effective feedback?
  • Three models for giving feedback
  • How to receive feedback
  • What can you do to encourage others to give you feedback?
  • Real scenarios
  • Conclusion

  4 hours

  Classroom / Virtual

Target audience
  • Senior Executives and Managers who work in teams and desire for everyone in the teams to be able to give and receive feedback effectively.

HR Fundamentals Series: Introduction to HR transformation

Transforming HR goes beyond mere automation and requires changes in HR practices, policies, service delivery models and workforce, supported by digital platforms and solutions. Join us to understand the requirements as you plan to embark on HR transformation.

Objectives

This course will give you a holistic view of HR transformations, the components of the transformation and key steps required, sequences of activities that flow together and tech considerations to transform HR holistically.

Outcome

By the end of the course, participants will understand the requirements of HR transformation and will be able to begin planning HR transformations for their organisations.

Agenda
  • What is HR transformation (Overview of BXT)
  • Transforming HR practices (Highlights of PMS/L&D etc.)
  • Transforming HR Target Operating Model (Service Delivery)
  • Transforming HR capabilities
  • Supporting the tech ecosystem (high-level overview)
  • Sequence of transformative activities
  • Key success factors

  1 day

  Classroom / Virtual

 

HR Fundamentals Series: Introduction to talent management/ succession

People are often cited as the strategic advantage of organisations. Talent management is about the identification, assessment, selection and management of top talent.

Objectives

Understand the foundations of developing a talent management programme for organisations, as well as the key dependencies required for such a programme to succeed within an organisation.

Outcome

By the end of the course, participants will understand how a talent programme is developed and aligned to the requirements of an organisation.

Agenda
  • What is a talent management programme? 
  • Benefits of a talent management programme
  • Design components of a talent management programme: 

 - Talent management philosophy

 - Talent identifications, assessment and selection

 - Maximising talent development 

 - Compensation and benefits for talent programmes

  1 day

  Classroom / Virtual

Target audience
  • This course is intended for HR generalists, as well as talent management professionals or managers.

HR Fundamentals Series: Introduction to Total rewards

People can choose to join an organisation, or leave it for another if they do not receive what they need. The total rewards concept is about ensuring that the rewards offered meet the needs of both employer and employees. 

Join us on this course to have an overall view of what needs to be covered when coming to total rewards.

Objectives

This course will bring you an overview of total rewards, its importance to the employers and employees, and how it should be designed, functioned and managed.

Outcome

By the end of the course, participants will:

  • Understand what total rewards is, and why it is important to the organisation
  • Know how to develop a total rewards strategy
  • Recognise the art and science in designing and managing total rewards
Agenda
  • Definition and components of total rewards
  • How total rewards supports the business strategy
  • HR's role in the management of total rewards
  • Developing a total rewards strategy
  • Designing and implementing equitable compensation systems
  • Steps in a benefit needs assessment process

  1 day

  Classroom / Virtual

Target audience
  • This course is intended for HR generalists, total rewards professionals, and managers

HR Fundamentals Series: Performance metric and management design

How can you know if your employees perform well, and whether their performance closely supports the business strategy? Join our course to equip yourself with a clear view of the full employee performance management and evaluation process.

Objectives

The performance metrics and management design course is designed to bring you an overview of different types of metrics that can be used to evaluate your employees' performance, showing you how to design and manage the performance as a full cycle, from establishing performance metrics to evaluation.

Outcome

By the end of the course, participants will:

  • Understand what performance management is and how to manage employee performance
  • Know various types of performance metrics and decide what type is most suitable for which employee groups of your business
  • Know how to design performance metrics
  • Be able to define and guide managers of their business in the full cycle of employee performance management
Agenda
  • Introduction to performance management
  • The history of performance management and why it matters
  • The cycle of performance management
  • Types of performance metrics
  • The role of managers throughout the cycle of performance management
  • Formal performance review
  • Difficult topics in performance management (consistently high performers, burnout, managing out, etc.)

  2 days

  Classroom / Virtual

Target audience
  • This course is suitable for HR generalists, performance management professionals and managers.

Intensive Change management

Change nowadays is no longer an event, but it can be likened to a raging tsunami. To manage it or, from another perspective, to enable it, organisations must have a more dynamic but still comprehensive approach, with people being put right at the centre. It is not the strategy, process or technology, but people who are the most important factor to create magic, as long as we can win their hearts and minds.

This 4 four-day course on change management with a people-centric approach by PwC will show you the proven and structured way to approach change management, with real and practical experiences. You will also discover how to build up your internal change management capability, to flexibly and quickly respond to instant changes undergoing within your organisation.

Objectives

By the end of the programme, you will be able to:

  • Understand the key principles of how to make change stick
  • Understand the key elements of change management such as change impact assessment, stakeholder analysis, change readiness assessment, go-live support and benefits management. Most importantly, you can practice it yourself with real examples and scenarios
  • Develop and manage a holistic change management plan for any project or transformation programme
  • Be aware of real-life challenges which make change management not as easy as on paper. Among these challenges, people resistance is the biggest obstacle as it will always be there and hidden under many faces. You will be equipped with the knowledge to realise this through observation and techniques to manage resistance
  • Know how organisations build up their internal change management capability, from setting up a CM team, governance structure, interactive model to roles and responsibilities, headcount and capability
Outcome

By the end of the course, participants will be able to design, plan, and implement an effective change management programme themselves. Also, they will be able to imagine the steps to build up and develop a CM function within their organisation.

Agenda

Day 1: Welcome & Introductions

  • What is Change Management and why is it important
  • Key Guiding Principles of Change Management
  • Element #1: Change Impact Assessment
  • Element #2: Stakeholder Engagement and Communications

Day 2:

  • Element #3: Change Readiness Assessment
  • Element #4: Training
  • Element #5: Change Agent network

Day 3:

  • Element #6: Benefits Management
  • Pulling it all together: A Change Management Plan

Day 4: 

  • Emotional change curve
  • Faces of resistance and how to overcome
  • Building up internal CM capability

  4 days

  Classroom

Target audience
  • CM lead
  • CM specialist

Learning and development series: Instructor training workshop

This workshop emphasises the importance of the role an instructor plays.

It equips you with the right mindset and the many skills needed to be an effective instructor, beyond presentation and facilitation skills. It's about your ability to bring out your passion, enthusiasm, conviction and focus to maximise the participants' learning.

You will learn how to create a safe environment, make your audience feel engaged, and run an effective, memorable and fun learning session.

Objectives

By the end of the workshop, you will:

  • Know the importance of your role and what it takes to be an effective instructor
  • Be familiar with the adult learning theory, the learning cycle and learning styles
  • Be able to present more confidently
  • Be able to facilitate discussions and conclude well
  • Know the various preparations needed to ensure you run an effective face-to-face or virtual learning session
  • Be able to deliver and manage learning activities effectively
Outcome

By the end of the course, participants will be able to play their roles as instructors effectively.

Agenda
  • Orientation to Adult Learning
  • Characteristics of an effective instructor
  • Presentation skills
  • Presentation and feedback
  • Facilitation skills
  • Running group exercises
  • Facilitation virtual classroom
  • Preparation
  • Participants delivering and managing learning activities with feedback
  • Learning review and summary
  • Active listening
  • Using visual aids
  • Games and quizzes
  • Energisers
  • Role play and case studies
  • Open discussion and questioning skills
  • Making learning stick
  • Evaluation
  • Conclusion 

  2 days

  Classroom / Virtual

Target audience
  • New instructors

Presenting with impact

Delivering an effective presentation is not just about being able to get your message out. You haven't really succeeded until your audience takes the message in! This programme combines theory with significant practice to provide you with the skills to plan for a presentation, and then deliver it in an effective and impactful way.

Objectives

By the end of the programme, you will be able to:

  • Prepare a presentation to effectively deliver a message to an audience that is appropriate to their needs
  • Demonstrate command of an audience through appropriate techniques to drive engagement
  • Mitigate potential risks that may arise during a presentation
Outcome

By the end of the course, participants will be able to deliver a message in an impactful way, so as to elicit an appropriate response from the audience.

Agenda
  • Introduction 
  • Skills and Drills
  • Risks and Complexities
  • Team presentations
  • Thinking on your feet
  • Story telling
  • Presentations with feedback

  1 day

  Classroom / Virtual

Target audience
  • Executives, Senior Executives, Managers and Senior Managers who need to convey an idea and maximise their impact in front of an audience.

Problem solving

This workshop emphasises structured and analytical problem solving. It equips you with the abilities to perform root cause analysis, solutioning, and to some extent developing high-level milestone plans. You will learn essential skills in a simulation environment that you might face in real-life problem-solving.

Objectives

At the end of the training, participants will be able to take a problem through a structured and analytical approach from beginning to end, using a suite of tools. They will also be able to apply this problem-solving method either individually or as a team.

Outcome

By the end of the course, participants will have an increased confidence level in framing problems as well as take positive steps in working towards a solution.

Agenda

During the training, we will introduce the participants to a set of tools that will take them from root cause analysis, to solutioning, which includes the ability to express the outcome in a high-level milestone plan. In addition, we will also take them through essential skills such as stakeholder analysis, rapport building, and planning an effective meeting. Our approach is not only hands-on, but also engaging, with the participants actively interacting with one another as they would in real-life problem-solving situations.

  1 day

  Classroom / Virtual

Target audience
  • This course is intended for people who need to solve problems that are often non-simplistic in nature.

Versatile leader

Versatile professionals and leaders often have the highest success in an organisation. In this programme, we explore the traits of a versatile leader, leveraging our social styles and dimensions framework to help you to understand and practice versatile leadership.

Objectives

This course will provide you with understanding of what it takes to be a versatile leader, an understanding of your current level of versatility, and the tools and techniques to become a versatile leader.

Outcome

By the end of the course, participants will understand the concept of a versatile leader and be equipped with the tools to practice versatile leadership.

Agenda

1. Dimensions of social styles and how they affect leadership

  • Understanding perception
  • The social style matrix
  • Understanding social style

2. Building social style differences

3. Managing styles in conflict

  2 days

  Classroom / Virtual

 

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Get in touch

Quach Thanh Chau

Quach Thanh Chau

Partner, PwC's Academy Leader, PwC Vietnam

Tel: +84 28 3823 0796

Tran Thu Huong

Tran Thu Huong

L&D Leader, PwC's Academy, PwC Vietnam

Tel: +84 24 3946 2246, ext. 4607

Nguyen Tran Minh

Nguyen Tran Minh

Business Development Manager, PwC's Academy, PwC Vietnam

Tel: +84 24 3946 2246, ext.4613

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