Customers

We help you by:

• Working with you to build a customer-centred organisation by creating and sustaining superior customer experience
• Designing and delivering differentiated customer experiences
• Getting fresh insights from customer data
• Delivering revenue growth and customer advocacy by capitalising on social, mobile, and other digital technologies
• Creating profitable pricing solutions
• Developing ground-breaking products and services
• Making sure marketing is integrated with sales, service and operations in a way that leads to measurable business results, and
• Finding new ways to achieve and deliver sustainable growth.

PwC’s Experience Radar

Growth is about delivering the right experience to the right customers at the right time.

Our Experience Radar helps businesses win in the marketplace by delivering an experience that attracts profitable new customers, keeps existing customers and expands your margins.

What makes Experience Radar different?

It uses an advanced conjoint survey technique to reveal consumer insights. It mirrors actual customer behaviour and ties it back to real business metrics. It helps you locate elements critical to pleasing customers and growing business.

What does it measure?

Experience Radar can focus on different experience attributes for different industries, but we typically measure the attributes as below. Broad industry-focused Experience Radars can be customised to give a close-up view of your company's customers.