Rapid penetration of evolving digital technology to daily lives through various devices and channels, e.g. social media, smart device, big data and cloud computing, has been changing dramatically the customer expectation and reshaping the marketplace. The insurers are facing more demands to transform current business strategy, operating model, and technology so as to keep pace with this market trend. PwC Consulting LLC has established global digital solutions capabilities, providing strategy through execution services to assist our clients thrive in the new digital economy.
We assisted a leading US non-life insurer to successfully build a world class direct to consumer strategy and operating model. The services PwC provided include:
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