Robotic Process Automation (RPA)

Boost your business performance with robotic process automation

What is robotic process automation?

Want to reduce time spent on manual tasks and focus your employees’ talents on value-adding activities? RPA software is a powerful, flexible and easy-to-deploy tool to perform manual, time-consuming, rules-based office tasks, while it sits on existing applications, eliminating resource consuming software development.

What kind of tangible benefits can you expect from RPA?

  • Improve customer satisfaction by improving your customer experience
  • Employees will act as virtual workforce managers, monitoring robots and handling exceptions
  • Minimise manual intervention, errors and rework to enable your employees to focus on value-added tasks
  • Decreased fluctuation rate
  • Capability to do what operational teams otherwise wouldn't

  • Very fast ROIs within months (average 6-9 months)
  • One RPA software costs only a fraction of a FTE and can work 24/7/365
  • Zero spend on customising existing or new systems
  • Better & faster service delivery (up to 100% accuracy rate & reduction of up to 90% in cycle times)

  • Improved governance & compliance through embedded rules and controls on processes
  • Rapid non-invasive implementation (within weeks)
  • Highly scalable and flexible virtual workforce
  • Agile reporting capabilities to generate in-depth insights and analytics on visual dashboards
  • Enhanced process quality, increased capacity and productivity

What services we offer

Define automation strategy

Within this phase we will help you determine how to incorporate Robotic Process Automation into your operations. This is the strategy-setting phase, outlining the vision for your organization.

Choose processes that actually benefit from RPA

Automating a bad process can destroy the return on your RPA investment. With the help of process intelligence tools, we help you from the very beginning to choose a process that is significant and suitable for automation.

Automation tool assessment, selection and deployment

Selecting the right tool to implement in your business is crucial for future success. We help you by assessing platforms regarding cost, capability and scalability in mind so you will have the perfect tool for your organization. We also help you setting up your infrastructure and deploying your first processes.

Development of end-to-end processes

Developing complex end-to-end processes needs a lot of resources, expertise and experience. With our capable team, we can develop solutions for your organization, and lift the burden off your shoulders.

Build capability within your organization

Building a capability within an organization will maximize the value of robotic automation. We will help you to develop robotic process automation capability in your organization and train your team to independently manage deployment of the new processes so as to require no or only limited external support.

Design robust testing protocols

Testing is a well-defined discipline. We recommend having a dedicated testing lab and development and testing environments to prevent delays. This will save money since it fixes problems before they happen.

Documentation and logs

Working controls rely on documenting every step of the RPA journey. We can help you both with setting up new logging practices, but also with improving existing ones, employing a control-driven mindset.

Change management

Your business will inevitably change because of automation. We help you create a special business continuity plan, both for the adoption of the existing labor force and manual workarounds in case of robotic failure.

Compliance and data security

Existing controls should be carefully evaluated during automation. Our evaluation process gives you assurance that even the most complicated controls are respected by your new workforce. This is especially true for those aspects that affect financial reporting processes and Sarbanes-Oxley controls, with which we have extensive experience. Robots also access multiple systems, which leads to vulnerabilities. Our extensive capabilities in cyber security and GDPR compliance ensure that these risks are covered.

Related videos

It’s important that organisations are agile they need to be forward thinking to see which skills will remain relevant, and which workforce needs upskilling and re-training in the face of RPA. The same applies to our education system; young people need to be exposed to training relevant to the future workplace.

In the current environment of big data, automation, AI and other new technologies, the role of the CIO has become crucial in transforming organisations. CIOs are now the trusted role-players that boards rely on to get them into the future.

Globally, trends are moving towards RPA and IA. Organisations need to strategically consider not only the operating model, but also how IA will impact people.

Contact us

Antal Kerekes

Antal Kerekes

Partner, PwC Hungary

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