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Connected Digital Enterprise

A new way of digital transformation

Organisations that have embarked on digital transformation efforts are struggling to maximise the expected benefits.

Our Connected Digital Enterprise (CDE) approach to digital transformation gives you the ability to identify and address opportunities at scale by bringing together people, processes, and automation through a digital platform.

In order to deliver enduring and integrated transformation outcomes, our CDE framework guides organisations through the stages of maturity on their digital transformation journey across the entire value chain, and is underpinned by digital asset solutions and a network of alliances.

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Why Connected Digital Enterprise?

Drivers of change


Work From Home

Productivity uplift

Operational Resilience

Build Differentiated Capabilities

Areas that CDE addresses

Understanding your workforce
Rethinking change functions
Improving workforce Digital IQ
Mastering Digital Labor
Bringing an agile mind-set
Embracing the platform economy


Increase organisational flexibility & better cost control

Deliver a significant step change in team productivity, employee engagement & operational resilience

Increase efficiency and reduce redundancy with front to back digitalisation

Enable real time decisioning with Artificial Intelligence

Building blocks of CDE

Our approach features three building blocks supported by an array of digital enablers:

Digital Enablers to Connect the Enterprise

CDE Analyser

Identify, prioritise, build, and realise benefits from quality automated solutions using PwC’s CDE Analyser:

  • IDENTIFY - Comprehensive templates to solicit automation opportunities across your entire company.
  • PRIORITISE - Prioritise your automation opportunities in the context of your entire program.
  • BUILD - Auto-generate the work plan and track progress with confidence knowing your data is always up to date.
  • REALISE - Measure, validate, and realise program benefits using real-time, visual data.

Accelerate your team’s ability to automate at scale. CDE Analyser empowers enterprises with built-in methodology, visibility, and controls. Deliver quality automations with speed and agility. 

Intelligent Automation

Our front to back digitalisation holistic approach focuses on achieving strategic coherence between people, process and technology. This coupled with our various perspectives and expertise, we can help our clients on their journey to becoming an intelligent enterprise.

Some benefit:

  • Release capacity of human workforce to focus on value-adding tasks
  • Automate high-volume transactional tasks governed by business rules
  • Manage caseload and demand pressures through leveraging digital workforce
  • Eliminate bottlenecks in transaction processing due to multiple legacy systems

Digital Twin

Build a digital replica of your processes using real data. Simulate anticipated changes to demand volumes and the expected impact of changes to processes. Run multiple combinations of “what if” scenarios, finding the optimal set of change initiatives to maximise impact.


Utilise employees to their full potential by increasing visibility on goals, capacity, deliverables and challenges through PwC’s Perform methodology. 

Use 12 weeks of operational excellence coaching to drive engagement within teams and deliver immediate tangible benefits.

Create capacity, drive performance, and build capability to foster a continuous improvement culture and sustaining benefits for your business and customers.

Delivering the Connected Digital Enterprise

Our Connected Digital Enterprise approach pulls levers across people, process, and automation to deliver a multiplier effect on transformation outcomes:

Accelerate performance

Accelerate performance by embedding new ways of working across teams in order to reduce variability in how activities are performed, effectively manage and redistribute capacity, and facilitate the adoption of new processes and technologies. 

Streamline processes

Orchestrate and effectively manage processes by creating an interface layer that connects disparate systems, eliminates time spent re-keying information, and provides much better visibility of end-to-end process performance.

Orchestrate workflow 

Streamline processes to minimise waste and maximise flow by eliminating unnecessary activities and handoffs, reducing rework and driving consistency in how the process is performed.


Deploy digital workers

Deploy cognitive and non-cognitive digital workers to automate more straightforward activities, accelerate process lead times, and augment capabilities of the human workforce, supporting the human workforce to re-orientate towards more value-adding activities.

Enhance delivery models

Enhance the delivery model and structure of the combined human and digital workforce in line with redesigned processes, including sourcing and shoring options.

Develop people and capability

Develop people by effectively engaging, empowering, and coaching them to build the right combination of soft, technical, and digital skills.

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Contact us

Chintan Ganatra

Chintan Ganatra

Partner, PwC Singapore

Tel: +65 9635 1520

Marc Philipp

Marc Philipp

Consumer and Industrial Products Leader, South East Asia Consulting, PwC Singapore

Tel: +65 8223 1503

Ashwani Kohli

Ashwani Kohli

Director, Intelligent Automation Consulting, PwC South East Asia Consulting, PwC Singapore

Tel: +65 9816 6451

Mansi Singh

Mansi Singh

Director, Management Consulting, PwC South East Asia Consulting, PwC Singapore

Tel: +65 9663 6014