New world. New skills.

Check out our Digital Fitness for the World app now available for free

The world of work has changed dramatically over the last few weeks. As part of our response, PwC has launched our Digital Fitness for the World app to bring tips and learning materials to help individuals stay abreast with the evolving world of business, digital technology and new ways of working.

Find out more about our learning app

“The case for upskilling is clear – there is a mismatch in the skills people have and skills businesses are looking for. While business leaders have made automation, digitisation and extracting the value of data (including artificial intelligence) a priority in their business, their workforce must be able to complement the value that these new technologies bring. Each member of the ecosystem - business leaders, governments and educational institutions – must work together to upskill our people to meet the workforce needs of the future and drive sustainable economic growth for Singapore”

Yeoh Oon Jin, Executive Chairman, PwC Singapore

Let's Get Real: Continuous Upskilling

In order to keep up with the tide of change, technology has now become a key part of many companies' transformation pathway. But this digital trend is also making people increasingly anxious about the future of their jobs. Fang Eu-Lin, Leader of PwC's Academy in Singapore shares how upskilling can help to alleviate this anxiety.

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5 building blocks of upskilling

The digital revolution requires a skills revolution. This is about helping people build their digital awareness, understanding and skills to fully participate in the digital world — and it needs to start now.

5 building blocks of upskilling

Identify skills gaps and mismatches

Assess the current environment and challenges. Identify the size and nature of your organisation’s skills gaps and mismatches, where to start and what to prioritise. Define your future workforce and understand the impact of automation. Validate the case for change.

How to get started: Digital Fitness App

Digital transformation starts with you. Benchmark the digital fitness and capabilities of your teams in the digital transformation ecosystem. The Digital Fitness Assessment workforce transformation engine (and associated APP) is based on leading academic research from PwC’s Katzenbach Center – experts in organisational behavioral and cultural change – combined with over 10 years of data from surveying Digital Leaders across multiple industries.

Build a future-proof skills strategy

Build strategic plans to deal with the skills gaps which have the most impact on delivering business value. Rapidly review and refresh upskilling strategy, make inclusion a priority, improve effectiveness of learning organisation tech and test strategic alternatives and scale best-performing programmes.

Lay the cultural foundation

Use culture as the bedrock of an organisation’s upskilling efforts. Create a cultural shift and the right behaviours, inspire citizen-led innovation and nurture psychological safety, physical vitality and mental wellbeing.

Develop and implement upskilling

Create and deploy programmes which harness the organisation's culture and use key behavioural economic principles to deliver the right learning experience and rapid results. Create buy-in and align rewards and incentives, free up time for learning, design for an engaging learning experience and focus on targeted personal transformation journeys.

How to get started: Masterclasses

In today’s digital world, our purpose is strongly anchored in building trust with our clients and helping our clients build resilience with theirs. Upskilling plays a key role here, in helping the world continually grow and evolve with the dynamicity of digital. With PwC’s Academy, we have launched masterclasses on digital themes and topics, conducted by world-class experts in the field, to help you empower your team with new skills for the new world.

Click here to view all masterclasses

Evaluate return on investment

Measure the return on investment from upskilling programmes, track employee engagement and benchmark the L&D function.

Upskilling hopes and fears: Top 3 findings

How ready are you for the impact of automation and technology on your job? Here’s what more than 2,000 Singaporeans told us. Download the full report here.

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Change is here

  • There is a mix of optimism and uncertainty amongst the Singapore population
  • 58% were worried that technology would make their role redundant and 36% were worried that they wouldn’t have the right skills
  • About one in two workers (54%) believe automation will significantly change or make their job obsolete within the next ten years
  • However, this is not bad news - almost the same number of respondents (53%) indicated that they felt technology would bring about more opportunities than risks in the workplace and 85% felt that technology will change their work for the better
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Ready to upskill

  • 81% of respondents in Singapore were already learning new skills to better understand or use technology showing that they are actively pursuing upskilling opportunities
  • Even if they weren’t already pursuing opportunities, 92% said that they would take the opportunity to better understand or use technology if it were available to them
  • 76% of workers say their employer is giving them the opportunity to improve their digital skills outside their normal duties - however, only 31% indicated that they are currently upskilling through their employers.
  • If their jobs were at risk, 85% of Singaporeans would learn new skills now or completely re-train in order to improve their future employability
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On the world stage

  • Singaporeans emerged the most likely to be learning new skills through their employer, tied with the Dutch at 35%
  • Singaporean workers were also the most likely to accept a lower level position in another company or industry if they believed their job was at risk of automation (60%) as compared to the global average of 47%
  • Two in five (18%) are scared or nervous about the future impact of technology on their job, coming in second just behind French (20%) and tied with the British (18%)
  • When it comes to learning new skills, Singaporean workers are behind high-growth countries such as India (96%) and China (96%) at 81%, but are still ahead of the average worker globally (77%)
  • Find out what the workforce in other countries are saying about digital upskilling here.

Upskilling hopes and fears: Take the quiz


Does the impact of technology excite or worry you? Are you ready to learn new skills? Compare yourself against 20,000 people around the world.


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Compare your answers with those from the survey...

Stay up to date with technology and upskilling

Whether you're excited or concerned about the impact of technology and what it means for jobs and skills, sign-up for the latest insights and perspectives.

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PwC’s Academy: Masterclasses to support upskilling for business leaders

Set against the backdrop of disruption caused by COVID-19, the need for advanced and strategic leadership among our business leaders has never been so great. Principles that have guided our thinking for decades are now questioned, and the unviability of many business models laid bare.

In answer to this need, PwC’s Academy is partnering with three top-in-class universities to curate a series of Masterclasses tackling topics such as advanced management, leadership, business strategy, finance, corporate governance, and risk management. These programmes bring together the best-in-class expertise from PwC’s industry practice and academia knowledge from the universities.

The PwC’s Academy Masterclasses are also qualified for SkillsFuture funding.

Find out more about the class curriculum, faculty and fees HERE.

Digital Fitness App
Digital Fitness App

Digital Fitness for the World: PwC’s learning app is now available for free to the Singapore public

The need for continuous learning and digital adoption to become part of the “new normal” was highlighted in the Fortitude Budget. In a bid to support this, PwC Singapore has made our Digital Fitness* learning app free for all until 31 July 2021. This move is part of our wider Reimagine DigitalNew World. New Skills and Corporate Responsibility initiatives to support individuals and organisations through the COVID-19 recovery.

Our app aims to help users in these three areas:

  • Assess - After answering some questions in the app, you’ll receive a Digital Fitness score that helps you understand your overall strengths and identify gaps in your knowledge.
  • Learn - Choose a fitness plan that best suits you and learn through recommended bite-sized content to gain new insights.
  • Grow – Track how much learning you’ve accomplished through and celebrate as your Digital Fitness score improves when you complete weekly plans.

Download the our Digital Fitness* app from the Apple App Store or from Google Play, create an account with your email address and enter our invite code “LRNALL” to access the app for free.

* The app’s name in the Apple App Store and Google Play is “Digital Fitness Assessment”

Walking the talk: PwC’s upskilling journey

Over the next four years, PwC is committing US$3 billion in upskilling globally – primarily, in training our people as well as developing and sharing technologies to support our clients and communities.

In Singapore, we are committing close to S$10 million over the next two years to develop our digital skills:

  • More than 80,000 hours of curated classroom and virtual training on the basics of data visualisation, data analytics and automation that are customised to various business units’ unique needs
  • Continuous development of our people’s digital fitness through our Digital Fitness Assessment app which measures users’ Digital Fitness Score and recommends customised on-the-go upskilling plans to help improve their score - this mobile app is also embraced by our clients to benchmark their organisation’s digital prowess
  • Continuous self-learning outside of the classroom via our easy-to-access internal e-learning platforms and materials
  • Solution-sharing and innovation through our centralised solutions repository and technology collaboration platform
  • Committing headcount (individuals with advanced digital skills) to help teams utilise insights, automate processes, develop solutions and improve user experience to accelerate digitalisation across the firm

In recognition of our firmwide digital upskilling initiative, we were shortlisted by the Singapore Infocomm Media Development Authority (IMDA) as a Finalist for the Digital Participation Pledge Award in October 2019. The Digital Participation Pledge Awards is the nation’s highest accolade for organisations who champion the digital readiness movement.

Find out more about our journey

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Contact us

Mark Jansen

Mark Jansen

Partner, PwC Singapore

Tel: +65 8100 7123

Eu-Lin Fang

Eu-Lin Fang

Partner, PwC's Academy Leader, PwC Singapore

Tel: +65 9817 8213

Martijn Schouten

Martijn Schouten

South East Asia People & Organisation Leader, PwC Singapore

Tel: +65 9667 4961

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