Clear, regular communication is vital for businesses to operate effectively. When the usual channels of communication – face-to-face discussions, team meetings, visits to client offices, etc. – are not an option, you have to use what’s available. Ensuring projects remain properly coordinated, work isn’t duplicated and everyone has what they need requires masterful communication.
Current circumstances demand more than the same old same old, just via different communication channels. Employees, partners, clients and other stakeholders are seeking answers to all sorts of new questions: What government support is available? How can it be accessed? Can previous travel arrangements be rebooked or cancelled? Which regulatory and reporting deadlines are still in effect? Will changes to other regulatory and reporting obligations affect the business?
Fortunately, there are tools that can help: email, WhatsApp, Skype, Zoom, Microsoft Teams and more. You may need to experiment and consult with parties involved to find the best tool for given circumstances. And you should always have backup communication systems available in case one channel fails. Ensure everyone knows how, when and how often to check in so they remain current on the latest developments. And keep in mind that if these methods are new to your people or clients, checking everyone is clear on maintaining data privacy, confidentiality and security becomes more important than ever.