How can we help SSCs in Hungary?

• Identifying the potential growth obstacles and opportunities/ Comparing the current situation with market good practice and identifying optimization opportunities
• Conducting interviews with the stakeholders, reviewing the already existing processes to help you select the optimal FTE size for the sufficient operation.
• Looking for inefficiencies in measuring, reporting and analysis approach
• Developing a control framework to ensure the reliability of input data
• Reviewing implemented KPIs framework in terms of being concise and business oriented
• Defining SLAs and implementing a control framework to monitor them for necessary updates and assessing SLA / OLA approach, how precise and effective-wise is the currently used contract and SLA/OLA matrix
• Control testing and review (SOX testing)
• Process reviews on a large scale including standardization and optimization
• GDPR - General Data Protection implementation

• IT audits and reviews including ERP reviews
• IT project management support and quality assurance
• Cloud Computing consulting
• IT security review, penetration testing
• Data migrations
• Access control reviews
• Applying Robotic Process Automation (RPA), logic driven software robots that execute pre-programmed rules on mostly structured and some unstructured data interacting with the exiting IT applications to rapidly reduce costs, improve controls, quality and scalability, and operate 24/7
• Utilising chatbots to provide real-time customer assistance for internal and external clients through virtual conversations utilizing knowledge base of the SSC to find immediate answers on frequent and ad-hock queries
• Undertake and/or support large scale system implementations of SSC's support systems for e.g. document management systems, business process management and workflow systems to allow the automation and digitalisation agenda of an SSC

We offer comprehensive consulting services related to incentives from the national budget and EU funds, and to investment location selection

• Site selection support
  We help the investors in preparing an analysis regarding the chosen relevant factors taking into consideration industry-, and company-specific features, and in organizing and facilitating site visits, keeping contact with the relevant authorities and other market players (e.g. HR firms).We can help our Clients regarding several countries with the involvement of PwC network. 
• State aid related advisory services
  We help in identifying relevant subsidy opportunities from national and EU funds, especially for investment, job creation, R&D, training and other projects. We advise the entire subsidy process, including the preparation of the application for incentives, assisting with the negotiations with the authorities and advising Subsidy Contracts. If requested, we provide subsidy project management services as well.

• Foundation and development of tax technology strategy, identification and analysis of affected processes furthermore suggesting scenarios and helping in delivery of the redesigned solutions
• Implementation of centralised collaboration and reporting technologies in order to improve controls and reduce time of the manual data processing supported with workflow functionalities
• Provide unique IT solutions such as data capturing automation, system interface developments, digital accounting, data analytics and visualisation
• Provide training and technical assistance align with the tax technology strategy

• Providing advice on local payroll-, social security and HR administration best practice solutions;
• Perform payroll efficiency review on their current process;
• Providing training for SSC administrators in connection of payroll-, social security and HR administration topics;
• Keeping the SSC administrators up-to-date with the related Hungarian legal requirements
• Providing full payroll- social security and HR administration services for local staff
• Providing full compliance services (bookkeeping, financial reporting, SFS, tax compliance)

• Global mobility
  As the needs of businesses to source and mobilise talent continue to increase, the nature of talent mobility continues to shift in fundamental ways. Most of the growth in talent mobility is coming not from traditional expatriates, but from a variety of new mobility types – commuters, business travellers, virtual assignments, and in the future, freelance project workers. People and Organisation’s Global Mobility Services helps companies manage the complex tax, administration, and strategic aspects of deploying an evolving international workforce. Our goal is to help mobility managers be globally compliant, 'keep a finger on the pulse' of their global programme, increase efficiency, provide programme insights and enhancements, and reduce risk.
  
• Employment tax and costs
  An employer’s remuneration expense is often its largest cost. It comprises wages and benefits paid to its employees, the employment taxes and other statutory on-costs paid to the authorities and the expense of administering the entire process. We identify ways to reduce an employer’s workforce liability without reducing the size of its workforce. We are able to support employers with:
  • Administering their employment compliance obligations, including minimising costs and managing risk;
  • Optimising the efficiency of their payroll and administration functions;
  • Analysing employee remuneration and reimbursement data to identify inadvertent error or fraud.
• Reward and benefits
  Our approach to reward is not to focus on reward in a vacuum, but to consider it as part of the broader management ecosystem – comprising pensions/benefits, leadership, performance management, global mobility, and business strategy. We can help our clients by:
  • Advising boards and management teams on the appropriate structure and quantum of senior executive reward – with appropriate reference to both the external marketplace and the client’s specific objectives;
  • Assisting with the technical (tax/ regulatory) and administrative implementation challenges of global incentive plans and reward structures;
  • Analysing reward elements from a cost/benefit perspective to develop more efficient delivery of reward that is aligned with what is important to the employees (EVP);
  • Developing reward structures as part of a workforce transformation or corporate transaction;
  • Adapting reward and incentive programmes to regulatory changes.
• People analitics and insights
  The power of data-led insight is transforming how organisations across all industries can make better informed decisions about harnessing the power of their people – spanning strategic workforce planning, workforce attraction, talent management, employee engagement and retention, performance management, and mobility. We are a numbers organisation: everything we do at PwC is underpinned by analytics and data driven insight. Using sophisticated analytics techniques that draw on applications, data scientists, statisticians and psychologists combined with cutting edge technologies, we enable organisations to efficiently analyse data in numerous ways to provide superior and relevant insights. We are a full-service people analytics provider, with a thorough understanding of the specific workforce issues faced by companies in each industry. We offer a broad range of services, including SaratogaTM benchmarking, advanced analytics, comprehensive workforce surveying, e.g. employer value proposition (EVP).