Practical insights on integrating culture into root cause analysis

Our seminar has been curated to equip personnel in the financial services industry with knowledge and practical know-how in integrating culture (behavioural science) into root cause analysis. Key highlights include:

• Techniques for identifying culture hotspots
• Triggers for conducting behavioural root cause analysis
• Applying basic behavioural science to behavioural root cause analysis (i.e., to identify behavioural drivers)
• Designing targeted behavioural interventions

The two-hour seminar will be delivered in a lecture style, with a question-and-answer session at the end.

Seating is limited to 120 participants on a first-come-first-served basis. Registration will close 5 working days before the seminar date, or once the maximum seminar size is reached, whichever is sooner.

^{You will receive a confirmation email if your registration is accepted. Should you have any questions, please feel free to contact us at  sg_riskculture@pwc.com.}

With the issuance of the Industry Practice Note (IPN) on “Integrating Culture into Root Cause Analysis” by the Association of Banks in Singapore’s Culture and Conduct Steering Group (CCSG) in September 2025, banks are facing key questions on the practical considerations and approaches to operationalise and adopt the good practices outlined.

Beyond keeping abreast of industry developments, a more robust root cause analysis, especially through the integration of culture considerations, facilitates a more insightful analysis into underlying culture issues and allows banks to develop and implement more targeted and holistic behavioural interventions for continuous improvements, not only in regulatory compliance, but also in the achievement of its strategic objectives.

This will also serve as a good reference for insurance companies seeking to enhance their root cause analysis approaches to include culture consideration.

This seminar is designed exclusively for personnel in the financial services industry who may be involved in operationalising the ABS IPN on “Integrating Culture into Root Cause Analysis”.

This may include, but is not limited to:

• First-line risk assurance functions
• Second-line compliance and risk management functions
• Third-line internal audit function