In today’s business landscape, outsourcing remains a prevalent practice among organisations, which rely on third party service providers for cost-efficient access to various services and forms of support, including cloud and financial technology services, and human resource management.
Despite the benefits of outsourcing, it also exposes organisations to special risks, such as regulatory, reputational and operational risks through the potential loss of sensitive data, and possible disruptions to critical business services and financial reporting.
The management, board and shareholders of organisations demand confidence in the controls and compliance capabilities of suppliers, vendors and service organisations. They expect that organisations have the processes in place to effectively oversee third party arrangements.
Hence, organisations must ensure that third parties/ service providers meet a certain level of governance, rigour and consistency in order to build trust and be able to make outsourcing decisions with confidence.