Our response to COVID-19 Coronavirus

Our most valuable asset is our people. Therefore, a core component of our business continuity efforts are around Pandemic Planning. As COVID-19 has been declared a pandemic, we are following our Infectious Disease and Pandemic Management Response plans to ensure business continuity. Our response efforts are a continuous cycle of information sharing and activities with experts to help prevent, contain, and recover from life threatening infectious diseases and viruses impacting our people and our clients.

We have prepared the below information to help answer any questions you may have around our ability to continue with the provision of services.

Page last updated: 07 January 2021

COVID-19: Our plan

1. We’re protecting our people

  • All our people are following the government’s advice to work from home where possible and are proficient in using virtual conferencing solutions to meet with clients and each other.
  • Limited access to our office is available for our people who have an absolutely necessary business need to visit the office, which must be authorised. In line with government guidance, social distancing is in place and this is a tightly managed process.
  • We've suspended all non-critical international and domestic business travel and are encouraging our people to use virtual conferencing solutions to meet with clients and each other.
  • Anyone (our people and visitors) returning to the Isle of Man (IoM) is automatically excluded from our offices, events and client sites for 14 days following the testing regime or 21 days if not following the testing regime, from the date of arrival back in the Isle of Man.
  • We have cancelled internal meetings. We are utilising technical communications for meetings.
  • We are communicating regularly with our people with advice and guidance on how they can help prevent the spread of the virus while looking after each other and continuing to serve our clients.
  • We are ready to follow any further guidance from the Isle of Man Government, which follows Public Health England to protect the health and safety of our people.

2. We’re ensuring continuity for our clients (within the IoM, UK and overseas)

  • Everyday Flexibility is part of the way we work at PwC which means working remotely (including from home) is a familiar practice for our teams. While the circumstances which may arise due to a potential COVID-19 outbreak will be unknown, we are confident our people are prepared.

  • All of our people are equipped with laptops, chargers and access to the 4G network to ensure they can continue to work effectively regardless of location.

  • Our IT systems are designed to suit a remote workforce. We use Google Cloud technology to ensure our people can access documents from anywhere.

  • Our culture is one of digital collaboration and our people regularly use video conferencing and instant messaging technology to work effectively together across multiple locations.

  • We have policies in place which cover the appropriate way to work securely when out of the office to ensure confidentiality and the protection of data.

  • All internet connections on PwC laptops and phones are protected using secure VPN technology. 

  • As travel has become impractical to meet face to face, we encourage a conversation with your PwC contact to discuss and agree suitable alternative ways of working, for example the use of video conferencing.

  • If you have particular concerns, please talk to your PwC contact.

3. We’re prepared as a business

  • We’ve mobilised our Pandemic Response Steering Group, a subset of our IoM Incident Management Team and Management Board, to consider and plan for the potential impacts on our people, business operations, clients and the services we provide.

  • We’re following the PwC network guidance on Infectious Disease and Pandemic Management Response plans.

  • We’re monitoring and acting on the advice of Governments in the territories in which we operate, the World Health Organisation and our own medical advisers.

  • We are undertaking full business impact assessments across our business to identify potential risks and prepare for the continuation of services under a worse case scenario

4. We’re working as a network

  • PwC is a network of member firms across the globe. Here is the full list of our office locations

  • PwC’s global business model, ensures that a Global Relationship Partner is responsible for all aspects of our relationship with global clients (including business continuity and incident response).

  • We have a Network Standard for business continuity and incident response (including pandemic response plans), against which each member firm is assessed annually.

  • Governance and oversight is provided at network level by a suitably qualified SME who is accountable to our Network Incident Response Team.

  • Being a globally distributed business with substantial depth of available specialist resources in the various regions in which we operate, we have the capacity to redeploy people as circumstances allow.

5. We’re ensuring the continuity of our supply chain

  • We’re in touch with our suppliers and service partners who have contractual obligations to have appropriate plans and arrangements in place to ensure the continuity of the supply of goods and services to PwC.

  • Appropriate inventory is maintained of core technology and other products essential to running our operations.

We will add to and update this information as necessary.

Business continuity at PwC Isle of Man (and wider network)

PricewaterhouseCoopers LLC (PwC) understands the importance and benefits of managing resilient and recoverable operations to service our clients. We have designed the most important aspects of how we deliver client service to be fault tolerant, minimising any single-points-of-failure. From how we use technology, operate engagement teams, and utilise internal PwC services, our operations are highly resilient and secure.

However, we recognise that even enhanced resilience has its limitations and so have established business continuity and incident management arrangements in place to prepare, respond, and recover from various types of operational threats.

We believe our business continuity plans both protect our people and reduce the level of potential service interruption to our clients and business operations as well as allowing for efficient and proven recovery efforts.

These capabilities were built using the same processes by which we improve our clients business continuity and IT disaster recovery capabilities. The PwC Business Continuity Management System is internally audited to ISO 22301:2012 standards, the international standard for business continuity and our programme operates with executive sponsorship.

Queries or concerns?

Should you have any particular queries or concerns please talk to your PwC contact, phone our office +44 (0) 1624 689689 or via our web form below.

Get in touch

Contact us

Ian Clague

Ian Clague

Territory Senior Partner, PwC Isle of Man

Tel: +44 (0) 1624 689692

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