Delivering next-level customer experiences with Salesforce
At PwC Greece, we work at the intersection of business and technology to provide innovation to fuel your customer experience. We can help you deliver the seamless "anywhere, anytime" access your customers have come to expect by combining our business and strategy experience, with our award-winning solutions powered by Salesforce technology to enable transformation across your business.
PwC and Salesforce deliver personalised solutions for customers
Driven by the idea that companies should treat all customers like they're the only customer. The PwC approach in implementation, as well as PwC solutions - powered by Salesforce - are designed to strengthen your client relationships and experience. From sales, service, customer management, marketing and more, we'll help you find the right Salesforce solution to meet your needs.
PwC’s Global award-winning work with Salesforce
PwC is regularly recognised by the analyst community as leader in Salesforce implementations. PwC has been consistently honored by Salesforce with Global Strategic Partner Innovation Awards. Since our participation in the award program in 2013, PwC has won more awards than any other systems integrator.
Our process journey
We begin by distinguishing the foundations and building blocks of your project as well as the framework utilised to track your success. We perform workshops and interviews and prioritize requirements with you and your clients. In a second step, we will develop a data and integration plan and create a road map for the execution of the project.
Based on the requirements, the target architecture is described. We deduct core processes and their primary characteristics and define the model for security and data and key performance indicators (KPIs). We also identify your project's inner and external alliances, the required intersection points and the appropriate migration strategy.
On the road to the final product, we are using agile practices and a step-by-step approach. Small working groups guarantee that the product is tested to receive feedback by the appropriate stakeholders after each iteration. If you want to implement innovative procedures or track your performance, we are there to advise.
Successful execution obviously involves direct guidance during and after the implementation stage as well as real solutions to the on-going problems. We support you to organise pilot trainings and train your staff. You benefit from a large transfer of knowledge and documentation of all project activities and outcomes.
Our support stays beyond your new system implementation. When making the required organisational adaptations, count on our assistance. We preserve the quality of your data and focus on helping you flourish your Salesforce platform further.
Our solutions
- OneBank
- Patient Digital Care
- Retail Clienteling
- Commercial Excellence
- Service Excellence
- SmartAgent for Healthcare
- Wealth Management 2.0
- Supplier Marketing Community Solution
OneBank
PwC’s Salesforce Financial Services Cloud helps relationship managers and consumer bankers
better understand their clients and their books of business. With this solution, financial services
companies can receive alerts, analytics and crucial customer-specific insights.
Front office of the future
Organizations are under pressure to do more with less, turning to new software and cloud technologies to help drive efficiencies, open new sales channels, extend customer reach and increase revenue. Yet few companies are able to achieve the benefits they expect from their transformations.
The top priority of our front-office transformation approach is to get our people to embrace digital by focusing on enablement. By putting people at the center of front-office transformation initiatives, companies make sure everyone has the right motivations, the right tools and the right behaviour in place to ultimately form new habits to drive stronger, more valuable relationships with the customer. How do we know it works?
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